We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

Provides end-to-end operational fraud leadership below the SVP, owning the fraud lifecycle from Level 1 alert operations through Level 2 investigations and fraud intelligence. Establishes and runs the management rhythm for alert volumes, queue health, escalation routines, service-level performance, and operational risk response, connecting alert operations, investigations, and intelligence into one coherent fraud lifecycle. Leads a management team of managers — the Manager, Fraud Alert Operations and the Manager, Fraud Investigations. Partners with Governance, Risk & QA on quality themes and with Strategy, Analytics & Product Controls on detection and control improvements, and ensures work is executed to a standard sufficient for regulatory, audit, and quality-assurance review.

What You Will Do:

• Provides end-to-end operational leadership for the fraud lifecycle, integrating Level 1 alert operations, Level 2 investigations, and fraud intelligence into a single, coherent operating model.
• Owns the operational management rhythm — alert volumes, queue health, work allocation, productivity routines, SLA performance, escalation management, and operational risk response — and resolves day-to-day prioritization and queue conflicts.
• Directs the Manager, Fraud Alert Operations and the Manager, Fraud Investigations as peer managers with distinct missions, ensuring clear ownership of alert operations versus complex investigations and effective handoffs between them.
• Sets and enforces Level 2 investigative standards, complex case review expectations, documentation and evidence discipline, escalation packages, and management approvals, ensuring investigations are complete, defensible, and examination-ready.
• Owns fraud intelligence, including typology development, emerging threat monitoring, root-cause analysis, pattern identification, and feedback loops into detection strategy, rules, and thresholds.
• Ensures timely and accurate referral of SAR- and CTR-eligible activity to BSA/AML Operations, and that escalation of immediate-attention, terrorist-financing, human-trafficking, and imminent-loss indicators occurs same business day per procedure.
• Establishes, monitors, and reports operational KPIs and KRIs (e.g., alert-to-case conversion, aging, throughput, SLA adherence, loss trends) and provides decision-ready reporting to the SVP and governance forums.
• Partners with Governance, Risk & QA on QA/QC themes, procedure adequacy, corrective actions, and audit and exam evidence; partners with Strategy, Analytics & Product Controls on detection rules, thresholds, and control improvements.
• Recommends changes to policies and procedures affecting fraud alerting, investigation, and escalation, and drives continuous improvement in alert-to-case workflows, automation, documentation standards, and escalation protocols.
• Manages, mentors, and develops management and analyst talent, including hiring, assigning and directing work, establishing goals, evaluating performance, developing schedules and standards, and resolving employee-related issues; may hold budget responsibilities.
• Represents fraud operations, investigations, and intelligence in governance committees, audit engagements, and OCC examination support as directed by the SVP.
• Other duties as assigned.

What You Will Need:

• Bachelor’s degree in a related field, or equivalent combination of education and experience.
• Professional certification such as Certified Fraud Examiner (CFE) and/or Certified Anti-Money Laundering Specialist (CAMS) strongly preferred.
• Typically requires 10 or more years of related fraud, investigations, or financial-crimes experience, including several years leading teams and managing through subordinate managers or supervisors.
• Demonstrated experience owning fraud operations, Level 2 investigations, and/or fraud intelligence in a bank, processor, or comparably regulated environment, including exposure to regulatory examinations (e.g., OCC) and audit engagements.
• Strategic and operational leadership across the full fraud lifecycle, with the ability to translate program objectives into daily execution and measurable outcomes.
• Deep knowledge of fraud typologies, investigative standards, card and ACH ecosystems, alerting and case management platforms (e.g., Actimize), and SAR/CTR referral requirements.
• Strong people leadership, including developing managers, building scalable structures, and setting performance and quality standards.
• Sound judgment under pressure with the ability to prioritize competing queues, manage escalations, and balance risk-based approaches with regulatory expectations.
• Excellent written and verbal communication, including executive-, audit-, and regulator-ready reporting and documentation.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $72,000 – $120,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.)

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

Responsible for the first-line (Level 1) review, triage, and disposition of fraud alerts and monitoring reports, as well as the investigation and disposition of fraud cases, to detect, prevent, and escalate fraudulent and unusual activity involving Pathward accounts, cards, and services, in accordance with the Enterprise Fraud Risk Management Program and applicable procedures. Analyzes customer and transactional activity across multiple monitoring populations, product types, and fraud typologies; conducts end-to-end case investigations; executes card actions to mitigate loss; and documents findings to a standard sufficient for regulatory, audit, and quality-assurance review. Performs the full range of Case Analyst investigative duties with the exception of Suspicious Activity Report (SAR) and Currency Transaction Report (CTR) filings, which are referred to and completed by BSA/AML Operations. Refers potentially suspicious activity for SAR consideration and escalates matters warranting specialized handling.

What You Will Do:

• Reviews and triages fraud alerts and monitoring reports across assigned populations (e.g., Velocity Foreign Non-Travel (VFNT), ACH Monitoring, Visa/MasterCard authorizations (VRM/FRM), Potential Fraud (Pfraud), CAMS, Multiple Address/Phone/SSN, Prohibited Countries, and closed-account reviews) to identify and detect unusual or potentially fraudulent activity.
• Establishes the expected activity profile for the account and product, compares observed versus expected activity, and identifies patterns consistent with known fraud typologies.
• Makes and documents a triage determination — resolve at review level, consolidate into an existing case, take immediate card action, or advance to full case investigation.
• Conducts end-to-end fraud case investigations, gathering and analyzing account, transaction, device, and relationship data across systems to confirm or rule out fraud, quantify exposure, and reach a supported disposition.
• Performs the full range of Case Analyst investigative duties — including case build-out, evidence gathering, narrative documentation, and case closure.
• Prepares and refers SAR- and CTR-eligible activity, with supporting documentation, to BSA/AML Operations for filing consideration and completion.
• Executes card actions (block, unblock, close, reissue) on Pathward Managed cards and submits Action Requests for Sponsorship cards through the established process, documenting the basis, date, and system used.
• Documents all review activity, analysis, and dispositions in Actimize and applicable tracking spreadsheets, clearly and at the time the step is performed, to a standard understandable by a regulator, auditor, or QA reviewer.
• Escalates SAR-eligible, immediate-attention, terrorist-financing, human-trafficking, or imminent-loss indicators same business day per the escalation procedures and prepares referral information for BSA/AML Operations.
• Answers inbound and returns outbound calls related to fraud monitoring, card status, and cardholder verification, completing required after-call documentation.
• Maintains service levels (SLAs), production, and quality standards for assigned workstreams in accordance with policies, procedures, and compliance requirements.
• Other duties as assigned.

What You Will Need:

• High School Diploma or equivalent.
• Typically requires less than two years of related experience. Exposure to fraud, payments, banking operations, or customer service required.
• Attention to detail and accuracy in transaction analysis and documentation.
• Ability to manage a daily workload and meet same-day and SLA-driven deadlines.
• Strong written and verbal communication skills.
• Self-sufficient and well organized with support; comfortable working across multiple systems and monitoring reports.
• Foundational understanding of fraud red flags and typologies (e.g., account takeover, first-party fraud, card-not-present fraud) preferred.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $17.25 hourly – $28 hourly

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The Analyst, Case Operations is responsible for the day-to-day investigation, documentation, and disposition of Pathward’s Suspicious Activity Monitoring (SAM) cases within the BSA/AML & Sanctions Operations team, ensuring compliance with the Bank Secrecy Act (BSA), AML regulations, and OCC supervisory expectations. Reporting to the Manager, BSA/AML Operations – Cases, this role performs the investigation, documentation, and disposition of escalated cases arising from SAM-related triggers, and supports Pathward in maintaining a well-governed, risk-based, and sustainable investigation and reporting framework. Responsible for supporting and enhancing the organization’s Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) compliance program.

What You Will Do:

• Conducts SAM case investigations, enhanced due diligence, and escalation activities.
• Investigates cases generated through transaction monitoring systems, as well as manual referrals.
• Executes day-to-day case work across case volumes, aging, investigation quality, and regulatory responsiveness, ensuring adherence to established SLAs and quality standards.
• Serves as a first-line individual contributor within the BSA/AML & Sanctions Operations team and Pathward’s Financial Crime Compliance (FCC) Program, partnering closely with the Alerts and SAR Filing teams, Compliance, Technology, Data Analytics, Program Management, and Assurance functions.
• Supports the development, implementation, and maintenance of BSA/AML policies, procedures, desktop procedures, and controls for the case function.
• Assists in executing components of the BSA/AML program including customer due diligence, sanctions screening, and suspicious activity identification, where applicable.
• Contributes to risk assessments to identify and evaluate BSA/AML risks across products, services, customers, and geographic locations.

Operational Execution & Investigations

• Investigate, document, and disposition cases in accordance with Pathward policies, procedures, and regulatory requirements.
• Maintain accountability for:
• SAM case investigations and dispositions
• Identification of suspicious activity and preparation of SAR referrals for the SAR Filing function
• CTR accuracy and timeliness
• Escalation of investigations requiring Enhanced Due Diligence (EDD)
• Timely, complete, and defensible responses to 314(a) information requests, law enforcement inquiries, subpoenas, and regulatory requests
• Manage assigned queues and workload to ensure cases remain within SLA and proactively escalate potential backlogs.

Quality & Collaboration

• Participate in coaching, feedback, and continuous learning to strengthen investigation skills and consistency.
• Perform self-review and support quality review of investigations and SAR referrals to ensure consistency, completeness, and defensibility.
• Contribute to a culture of accountability, consistency, and continuous improvement across SAM Case Operations within the BSA/AML & Sanctions Operations team.

Reporting

• Document investigation outcomes in clear, risk-focused narratives aligned with OCC expectations for senior management and Board oversight.

Risk Management & Root Cause Analysis

• Support root cause analysis for operational issues, trends, or findings, including identification of control gaps and recommendation of risk-based remediation actions.
• Support remediation activities that are sustainable and aligned with Pathward’s enterprise risk management framework.

Technology, Data Analytics & Rule Tuning

• Partner with FCC Program Management, Data Analytics, and Technology Assurance by providing feedback on SAM rules and scenarios, evaluating alert and case quality, and supporting appropriately governed, tested, and documented rule changes.

Policies, Procedures & Professional Development

• Follow and provide feedback on SAM case-related procedures, desktop procedures, checklists, sample narratives, and reference guides to help ensure they remain current, accurate, and aligned with regulatory guidance and operational practice.
• Participate in training, quality assurance, and mentorship, promoting professional growth and consistent execution.

What You Will Need:

• Bachelor’s degree required; professional certifications (e.g., CAMS) preferred.
• Experience in BSA/AML operations, financial crimes investigations, and SAM programs within a regulated financial institution.
• Demonstrated experience conducting case investigations and preparing SAR referrals.
• Working knowledge of Actimize, FCRM, and enterprise transaction monitoring systems.
• Strong analytical, communication, and organizational skills, with the ability to manage queues, SLAs, and personal workload.

The responsibilities listed above are not all inclusive and may be changed at any time.

#LI-Remote

Salary range:  $43,000 – $70,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The Senior Analyst, Complex Investigations conducts the review, investigation, and resolution of the Bank’s most complex and high-risk financial crime matters across AML, Sanctions, and Fraud domains. As a senior individual contributor, the role independently executes multi-account, multi-entity, and cross-product investigations, produces defensible SAR narratives and decisioning, and applies advanced typologies and investigative techniques. The Senior Analyst operates within the escalation and quality frameworks owned by leadership, serves as a technical resource and informal coach to less-experienced analysts, and ensures all investigative outputs are consistent, well-documented, and regulator-ready under OCC, FinCEN, and internal program standards.

What You Will Do:

Complex Investigations & Case Execution

• Independently conduct complex and high-risk investigations across products and customer types, including multi-account, multi-entity, and cross-product matters.
• Handle repeat SAR subjects, continuing activity reviews, and examiner-referred matters in line with established escalation criteria.
• Analyze transactional, KYC/CDD, and open-source information to reach sound, defensible investigative conclusions.
• Identify and escalate systemic or thematic risks, unusual typologies, and potential control gaps emerging from casework to leadership.

SAR Decisioning, Narratives & Documentation

• Draft clear, complete, and defensible SAR narratives and decisioning that withstand examiner, audit, and law-enforcement scrutiny.
• Ensure all investigative documentation meets the five-element documentation baseline and internal quality standards.
• Prepare Continuing Activity Reports (CARs) and support 314(a)/314(b), OFAC, and PEP-related investigative activity as needed.

Quality, Escalation & Governance

• Operate within the escalation and quality frameworks owned by leadership; apply routing and escalation criteria consistently.
• Partner with QC/QA teams by responding to feedback, remediating identified defects, and helping surface systemic trends.
• Maintain consistency with enterprise investigative standards and methodologies across AML, Fraud, and Sanctions domains.

Technical Expertise & Coaching

• Serve as a subject-matter resource on advanced typologies, investigative techniques, and analyst judgment.
• Provide informal coaching, case feedback, and peer review to less-experienced analysts; support onboarding and training initiatives.
• Contribute to the continuous improvement of procedures, desktop procedures, checklists, and reference guides based on casework insights.

Cross-Functional Collaboration

• Coordinate with AML, Fraud, Sanctions, Compliance Advisory, Legal, and Technology partners on complex financial-crime scenarios spanning multiple risk domains.
• Support regulatory examinations, internal audit, and validation efforts by preparing case artifacts and responding to information requests.

What You Will Need:

• Bachelor’s degree required (Finance, Criminal Justice, Accounting, Business, or related field).
• CAMS or equivalent AML certification strongly preferred.
• Advanced certifications (e.g., CFE, CFCS) a plus.
• 5+ years of BSA/AML, Sanctions, or Fraud investigations experience, including complex or high-risk casework and SAR filing.
• Demonstrated ability to independently investigate multi-account, multi-entity, and cross-product matters.
• Strong command of financial-crime typologies, transaction monitoring systems (e.g., Actimize, FCRM), and watchlist/screening tools (e.g., Bridger).

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $60,000 – $100,500

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

Tradewater

Refrigerant Collections Associate

Location: Remote, U.S.

A certified B Corp, Tradewater is on a mission to bend the curve on global warming as quickly as possible, directly combating climate change by identifying, collecting, and mitigating the release of non-CO₂ superpollutants—including old refrigerants, excess halons, and methane. These actions reduce potent greenhouse gases, protect the ozone layer, and generate high-integrity carbon credits that fund and expand our mission worldwide. Our projects also create measurable social and economic value for local communities, creating long-lasting benefits that strengthen economies and improve ecosystems endangering public health.

Targeting superpollutants offers one of the fastest, most cost-effective climate strategies available today. These non-CO₂ gases drivenearly half of all human-caused warming, areexponentially more potent than CO₂, and cannot be removed from the atmosphere once released. Cutting halocarbons and methane delivers bigger and faster climate benefits than CO₂ reductions alone and leading models, from MIT to the IPCC, agree that tackling superpollutants is essential to any credible net-zero pathway.

Since 2012, Tradewater has prevented over 10.6 million tons of CO₂ equivalent from releasing into the atmosphere and are on path to prevent at least 30 million tons by 2030.  We are committed to bending the curve on global warming as quickly as possible and delivering trusted, measurable, scalable climate impact today.

The Opportunity

The Refrigerant Collections Associate is part of our U.S. Halocarbon team and is responsible for traveling throughout the country to support the collection of refrigerants across the United States. This role is expected to spend 30-50% of their time driving or flying to support these efforts, supporting the Midwest and Southern regions. When not on the road, this role is responsible for planning collection trips and working with our sourcing team, fielding inbound calls and pipeline support for our Small Scall Aggregation (SSA) efforts.

The Refrigerant Collections Associate position is a combination of remote and travel. Candidates must be based in proximity to a major airport; Kansas City, St. Louis, Nashville, Atlanta, Dallas-Fort Worth, or Chicago preferred. Candidates must be available, able and willing to travel according to the requirements listed below.

Applications for this position will be accepted through September 8, 2026. Please include as part of your application a cover letter detailing your interest and experience with respect to this role.

Key Responsibilities and Duties:

• Collaborate across the Sourcing and Collection Teams to implement sales and collection strategies. Support the Sourcing Team in fielding inquiries throughout all stages of the sales pipeline.
• Stay up to date on market trends and communicate upwards to leadership. Offer constructive upward feedback on strategies that allow Tradewater to hold a strong position in the refrigerant market.
• Region target setting: Work with manager to set specific targets for assigned region and/or project type.
• Respond to, generate, and identify leads (inbound and outbound) through email, phone, webform submission, social media, etc and successfully move them through the sourcing pipeline; resulting in prospect to converted, prospect to acquired conversions.
• Manage and foster positive professional short-term relationships with clients from diverse backgrounds, ensuring exceptional service, timely and accurate responses.
• Assess and report on collection strategies and outcomes within region to ensure optimal performance. Use data systems and tools to make accurate assessments of pricing and other financial implications of specific deals and then make informed recommendations on how to close the deals.
• Within specific parameters, negotiate the purchase of eligible refrigerants, maintaining cost-effectiveness, and strategic collection methods.
• Take multiple trips per month (approximately 2–4-days each) to collect refrigerant, spending up to 10 days on the road monthly and involving long distance driving (rental car provide) and flights within the United States, largely within region of responsibility, but could include other regions as required. Lift cylinders up to 80 pounds solo and be able to maneuver 220 pounds with leverage or other assistance.
• Plan and execute strategic and effective collections trips, including collaboration with neighboring/overlapping regions, maintain an accurate supply and ongoing replenishment of supplies to meet trip needs, and wrap collections trips in an accurate and timely manner, including managing large quantities of cash. Safely package refrigerant for transport and follow DOT, EPA, and other safety protocols. Ensure purchase documentation for all deals are checked for accuracy.
• Maintain communication with committed deals and agents within your region to keep them updated on upcoming trips. Communicate professionally, concisely, and promptly with all stakeholders affected by the work or by developments in assigned region or project.
• Utilize Customer Relationship Management Software and Data Systems to move clients through the sales pipeline and provide detailed and accurate data and information.
• Follow Standard Operating Procedures (SOPs), guidelines, and policies. Create and maintain internal resources, such as training materials, reference guides, SOPs to support team onboarding and the continuous improvement of department operations.
• Be knowledgeable of other departments’ workflows and collaborate cross-functionally to
• support shared goals and improve operational efficiency. Provide feedback to enhance
• internal workflows and suggest process improvements that support business growth. Triage and field client issues that require escalation to other teams. Internally collaborate to resolve issues pertaining to payment, shipping, collection, weight discrepancies, etc.
• Maintain technical refrigerant knowledge of chemical and physical properties such as classification and composition, as well as, where and how gases are used.
• Strong technical knowledge of cylinder sizes, tare weights, recognizing the differences between various container types, refrigerant identifiers and safety/HazMat classifications.
• Knowledge of storage and handling procedures, in order to coordinate refrigerant shipments in full compliance with DOT and HazMat regulations, guiding clients on proper labeling, packaging and documentation.
• Obtain EPA certification and maintain up-to-date knowledge of protocols, verifier requirements, DOT and EPA shipping regulations, and other relevant compliance standards.
• Be knowledgeable of other departments’ workflows and collaborate cross-functionally to support shared goals and improve operational efficiency. Provide feedback to enhance internal workflows and suggest process improvements that support business growth. Triage and field client issues that require escalation to other teams. Internally collaborate to resolve issues pertaining to payment, shipping, collection, weight discrepancies, etc.
• Facilitate assigned training sessions and actively contribute to the content. Serve as an onboarding buddy to new team members.
• Support Special Projects when applicable.

Requirements:

• Bachelor’s degree and/or 5-7 years relevant equivalent work experience.
• Passion for environmental sustainability and mission to fight climate change.
• Ability and willingness to travel by car or plane within the United States, roughly 30% of the time (average 1-3 trips per month) and drive long hours (up to 12 hours per day). International travel may be required occasionally for company meetings.
• Confidence to coordinate and execute travel independently, in a timely manner, often to rural areas.
• Great communication and interpersonal skills, including prior demonstrated customer service experience.
• Experience with and comfort using Microsoft Suite and other web-based applications on both computers and smart phones. Experience using CRMs and/or inventory management systems preferred.
• Strong attention to detail, ability to be incredibly careful with paperwork, and ability to thoroughly complete tasks.
• Willingness to handle and transport refrigerants and follow DOT Hazmat Regulations.
• Disciplined approach to carefully comply with policies and safety procedures.
• Willingness to handle new situations and meet challenges with enthusiasm.
• All candidates must have a clean driving record and pass a driving record check, own a smartphone, be able to maneuver containers up to 220 pounds, with the help of rolling and leveraging, and be able to lift, on your own, containers that weigh up to 80 pounds.
• While it is not necessary that a candidate have their own car or truck, it is preferred.
• Not required but knowledge of DOT hazmat regulations an added plus.
• Not required, but experience with HVAC and refrigerants an added plus.
• Not required but experience preparing shipping documents an added plus.

The Application Process

If you are passionate about Tradewater’s mission and think you can be successful in this role, even if you don’t check all the boxes, please apply. Here is a guide for what to expectthroughout the hiring process.

Tradewater provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, political affiliation, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws.

Tradewater is committed to providing reasonable accommodation to individuals living with disabilities. If you are a qualified individual living with a disability and need assistance expressing interest online, please email [email protected]. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

Salary & Benefits

The expected annual salary range for a U.S. based candidate is between $55,000-$70,000 USD. Compensation is determined based on a variety of factors including relevant experience, other position-related qualifications/skills, geographic location, and business needs.

This position may be based in a variety of locations around the world. Tradewater’s compensation approach is determined by geographic location as well as relevant experience, qualifications, and skills.

Benefits vary by region and may include:

• A bonus program to recognize the shared success of our team.
• Multiple paid time away from work offerings; including personal and sick time, parental leave, and company and floating (flex) holidays.
• Home office reimbursement for new team members to support a productive home working environment.
• An annual professional development budget for you to further your growth.
• Free mental health benefits and services
• A team-wide annual retreat – an opportunity to spend quality in-person time with other Tradewateurs.
• Currently available in the U.S.:
  • Employer provided insurance including health, life, disability; with options to elect dental, vision and other supplemental coverage.
  • Safe Harbor 401(k) retirement plan with an annual employer contribution

Alloy is where you belong!

Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world’s leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.

Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Revenue Operations runs the systems and data that Sales, Marketing, and Customer Success depend on to find, win, and keep customers. GTM Systems is the technical core of that team. Every quote, every routing rule, and every pipeline number traces back to architecture this function builds. The stack is growing alongside the business, and the person who owns it decides what it becomes.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week.

What you’ll be doing

You’ll own the architecture, build, and administration of Alloy’s revenue tech stack. This role is built for someone who stays technical: you set the direction for GTM systems and you write the automations and architect the integrations yourself. You’ll report to the VP of Revenue Operations and partner closely with Sales, Marketing, Customer Success, Product, and Finance.

• Own the architecture, roadmap, and day to day administration of Alloy’s core GTM systems, including Salesforce, Gong, Apollo.io, and adjacent tooling.
• Build and maintain integrations and automations across the GTM stack using APIs and iPaaS platforms.
• Design the data model and integration architecture connecting GTM systems to downstream tooling such as Netsuite and Snowflake.
• Own system reliability and data integrity across the stack. Troubleshoot issues directly and drive them to resolution.
• Independently drive automation that improves GTM team productivity and data hygiene, from identifying the opportunity through to shipping it.
• Partner with Sales Ops and Deal Desk on quote to cash, approvals, and territory and quota automation so the stack scales with headcount growth.
• Evaluate, select, and manage GTM tooling vendors, including renewals and platform consolidation decisions, alongside the VP of Revenue Operations.
• Set technical standards for systems work and align with the GTM Engineer on architecture ownership so build effort is not duplicated.

Who we’re looking for

Must-haves:

• 5+ years in systems administration, GTM engineering, revenue operations, or a similar technical role in SaaS, with deep hands-on Salesforce architecture and administration experience. Admin or Architect certification is a strong plus.
• A track record of personally designing and building integrations and automations rather than directing others to build them.
• Proficiency with iPaaS platforms such as n8n, Tray.io, Workato, or Zapier, plus working knowledge of SQL and at least one scripting language (Python or JavaScript).
• Experience owning a GTM tech stack end to end at a scaling B2B SaaS company, including data warehousing concepts and BI tools such as Looker, Tableau, or dbt.
• The range to act as a strategic partner to RevOps leadership and as the engineer who ships the solution.
• Clear cross-functional communication. You can turn a business requirement into systems logic and explain the tradeoffs back to the business.

Nice-to-haves:

• Experience in fintech, financial services, or another highly regulated industry.
• Familiarity administering sales engagement tools, customer success platforms, and CPQ.
• Experience mentoring a systems analyst as a function has grown.

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $166,000 to $195,000.

Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
• Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You’ve found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:

We’re looking for a highly organized and resourceful Executive Business Partner to support our CEO. This hybrid role is built for someone who thrives on variety: the majority of your time will be spent as a true thought partner and force multiplier for the CEO, managing day-to-day needs so they can focus on leading the company. You’ll also provide calendar and administrative support to our VP, People; assist with select personal tasks so the CEO’s time is spent where it matters most; and, in the short term, help run our New York City office. This role suits someone equally comfortable driving executive priorities, managing complex logistics, and supporting day-to-day office operations. You’ll report to the Chief of Staff to the CEO, rounding out the support functions for the CEO’s office.

What you’ll do:

Executive Business Partnership — CEO (~50%)

• Own the CEO’s calendar end-to-end, proactively resolving conflicts and prioritizing time against what matters most
• Prepare the CEO for meetings with agendas, background materials, and key talking points
• Draft, proofread, and manage correspondence and communications on the CEO’s behalf
• Coordinate cross-functional projects and follow up on action items to ensure deadlines are met
• Act as a trusted liaison between the CEO and internal teams and external partners
• Plan and coordinate domestic and international travel, including detailed itineraries
• Manage expense reporting and other administrative processes

Support to VP, People (~15%)

• Manage calendar scheduling and prioritization for the VP, People
• Provide day-to-day administrative support, including meeting preparation, correspondence, and travel coordination as needed

Personal Assistance to the CEO (~15%)

• Manage select personal appointments, errands, and scheduling needs
• Coordinate personal travel arrangements and reservations
• Assist with household or family logistics as needed and requested
• Handle ad hoc personal projects with discretion and professionalism

Office Management — New York City (~20%)

• Serve as the primary point of contact for employees on office procedures, amenities, and day-to-day operations
• Maintain the NYC office environment in partnership with the Culture team
• Plan and coordinate logistics for in-office meetings and events, including catering and setup
• Support employee engagement and culture-building initiatives in the office

What we’re looking for

• 3+ years of experience supporting C-level executives as an Executive Assistant, Executive Business Partner, or Chief of Staff
• Exceptional organizational skills and the ability to manage competing priorities under tight deadlines
• Outstanding written and verbal communication skills
• A high degree of discretion, judgment, and trustworthiness when handling confidential information
• Demonstrated ability to operate effectively across strategic support, office logistics, and personal assistance
• Based in or able to work on-site in New York City
• Willing to travel to Connecticut 1–2 times per week as needed
• A proactive, adaptable approach to a broad and varied scope of work

Why this role

Our CEO needs a partner who can be fully relied on — someone who keeps professional and personal priorities running smoothly and creates the space needed to lead the company effectively. At the same time, our VP of People requires dedicated calendar and administrative support as the team scales, and our growing New York City office needs steady, consistent support during this period of growth. This role sits at the center of all three, offering a high-trust vantage point across executive leadership, People Operations, and office operations, with meaningful variety in scope from week to week.

Base Salary Range

$128,000—$150,000 USD

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year.

If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Global Candidate Privacy Notice.

©2026 Chainguard. All Rights Reserved.

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:

We’re looking for a highly organized and resourceful Executive Business Partner to support our CEO. This hybrid role is built for someone who thrives on variety: the majority of your time will be spent as a true thought partner and force multiplier for the CEO, managing day-to-day needs so they can focus on leading the company. You’ll also provide calendar and administrative support to our VP, People; assist with select personal tasks so the CEO’s time is spent where it matters most; and, in the short term, help run our New York City office. This role suits someone equally comfortable driving executive priorities, managing complex logistics, and supporting day-to-day office operations. You’ll report to the Chief of Staff to the CEO, rounding out the support functions for the CEO’s office.

What you’ll do:

Executive Business Partnership — CEO (~50%)

• Own the CEO’s calendar end-to-end, proactively resolving conflicts and prioritizing time against what matters most
• Prepare the CEO for meetings with agendas, background materials, and key talking points
• Draft, proofread, and manage correspondence and communications on the CEO’s behalf
• Coordinate cross-functional projects and follow up on action items to ensure deadlines are met
• Act as a trusted liaison between the CEO and internal teams and external partners
• Plan and coordinate domestic and international travel, including detailed itineraries
• Manage expense reporting and other administrative processes

Support to VP, People (~15%)

• Manage calendar scheduling and prioritization for the VP, People
• Provide day-to-day administrative support, including meeting preparation, correspondence, and travel coordination as needed

Personal Assistance to the CEO (~15%)

• Manage select personal appointments, errands, and scheduling needs
• Coordinate personal travel arrangements and reservations
• Assist with household or family logistics as needed and requested
• Handle ad hoc personal projects with discretion and professionalism

Office Management — New York City (~20%)

• Serve as the primary point of contact for employees on office procedures, amenities, and day-to-day operations
• Maintain the NYC office environment in partnership with the Culture team
• Plan and coordinate logistics for in-office meetings and events, including catering and setup
• Support employee engagement and culture-building initiatives in the office

What we’re looking for

• 3+ years of experience supporting C-level executives as an Executive Assistant, Executive Business Partner, or Chief of Staff
• Exceptional organizational skills and the ability to manage competing priorities under tight deadlines
• Outstanding written and verbal communication skills
• A high degree of discretion, judgment, and trustworthiness when handling confidential information
• Demonstrated ability to operate effectively across strategic support, office logistics, and personal assistance
• Based in or able to work on-site in New York City
• Willing to travel to Connecticut 1–2 times per week as needed
• A proactive, adaptable approach to a broad and varied scope of work

Why this role

Our CEO needs a partner who can be fully relied on — someone who keeps professional and personal priorities running smoothly and creates the space needed to lead the company effectively. At the same time, our VP of People requires dedicated calendar and administrative support as the team scales, and our growing New York City office needs steady, consistent support during this period of growth. This role sits at the center of all three, offering a high-trust vantage point across executive leadership, People Operations, and office operations, with meaningful variety in scope from week to week.

Base Salary Range

$128,000—$150,000 USD

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year.

If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Global Candidate Privacy Notice.

©2026 Chainguard. All Rights Reserved.

Healthcare is complex. We’re here to change that.

RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone.

Here, you’ll help over 40 million people every month, with a team that genuinely cares about the work and each other.

AT A GLANCE

We are looking for a strategic and experienced Associate Director, Client Operations to lead the relationship with one of our key Quit for Life accounts, while also leading and developing part of the Client Management team within our State Quit Services organization. This role sits at the intersection of senior client leadership and people management — owning the health, growth, and retention of one of our key accounts while building the capability and career growth of the team supporting our broader State Quit for Life portfolio.

This role works closely with our product, engineering, billing, evaluation, and reporting teams, and represents Client Services in cross-functional and executive-level conversations about account strategy, escalations, and growth. We’re looking for a leader who is highly detail-oriented, thrives under deadline pressure, brings sound judgment to ambiguous or high-stakes situations, and has a genuine passion for public health.

This is an ideal position for a candidate who wants to combine hands-on ownership of a key client with the opportunity to coach and grow a team, and who is passionate about furthering the work of tobacco and nicotine cessation.

Where You’ll Be

Preferred locations: Florida, South Carolina, North Carolina, & Georgia

What You’ll Do

Client Management Leadership

• Act as the client’s internal advocate, building strong cross-functional partnerships to ensure satisfaction, retention, and delivery excellence
• Serve as the senior relationship owner and primary escalation point for our largest State Quitline account, building trusted, executive-level relationships with state stakeholders
• Provide strategic consultative guidance on service delivery, program design, and Quitline enhancements, anchored in the client’s evolving public health priorities
• Lead strategic account planning for the flagship account, including retention strategy, expansion/enhancement opportunities, and long-range roadmap alignment
• Own revenue targets for the flagship account and its associated solutions
• Lead contract renewal, amendment, and scope-of-work negotiations for the account, partnering with legal, finance, and program leadership as needed

Team Leadership

• Lead, coach, and develop direct reports (Client Managers), including goal-setting, regular 1:1s, performance reviews, and career development planning
• Set team priorities and ensure workload, account assignments, and deadlines are managed effectively across the team’s portfolio of State Quitline accounts
• Serve as an escalation point for the team’s most complex client issues, and model best practices in client consultation, problem-solving, and relationship management
• Monitor key performance indicators and client status/health across the team’s full book of business, ensuring consistent standards of account management
• Support hiring, onboarding, and ongoing skill-building for the Client Services team

Cross-Functional & Strategic Contribution

• Represent Client Services in cross-departmental and leadership discussions on account strategy, escalations, and delivery
• Engage cross-functional teams (product, engineering, billing, evaluation, reporting) on delivery of relevant products, escalating and driving issues to resolution
• Contribute to and help lead the procurement response process for the flagship account and support the broader team’s procurement response efforts for existing and prospective clients
• Create and champion strategic plans to target priority populations across accounts
• Present business reviews, performance results, and strategic recommendations to internal executive stakeholders and client leadership

Travel

• Travel periodically for onsite client visits, team building, and educational conferences

What We’re Looking For

Required Qualifications

• 7+ years of experience in client or account management, including experience managing large, complex, or strategically significant accounts
• 2+ years of experience directly managing, mentoring, or leading others (direct people management experience strongly preferred)
• Demonstrated ability to build and maintain executive-level relationships with external clients and internal stakeholders
• Strong organizational and multi-tasking skills, with the ability to balance hands-on account ownership with team leadership responsibilities
• Excellent written and verbal communication skills, including experience presenting to senior stakeholders
• Strong problem-solving skills, with a creative, proactive, and calm approach under pressure
• Proven ability to prioritize competing projects and tasks to meet established deadlines across both account and team responsibilities
• Must live within the region of the key State Client to accommodate client meetings and travel needs

Preferred Qualifications

• Background in public health or a health care–related field
• Prior experience in a formal people-management or team-lead role
• Experience working with project management software/platforms (e.g., Jira, SFHC, Asana, Monday.com)
• Experience with contract monitoring, amendments, scope-of-work review, and budget management
• Experience contributing to or leading RFP responses

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $86,250 - $110,000

*Note actual salary is based on geographic location, qualifications and experience

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Hiring Timeline Notice

THIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY November 29, 2026.

Who We Are:

RVO Health is a health-technology company created through a joint venture between Red Ventures and UnitedHealth Group’s Optum. Together, we’ve brought some of the most trusted names in healthcare under one roof, including Healthline, Healthgrades, Fullspan Health, Medical News Today, Optum Perks, and more. We’re the #1 source for doctor search in the U.S. Every day, people turn to our brands in moments that matter to find reliable health information, connect with doctors, save money on prescriptions, and take meaningful action on their wellbeing.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person’s merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodations@rvohealth.com.

We do not provide visa sponsorship for this role at this time.

#LI-Hybrid

RVO Health Privacy Policy: https://rvohealth.com/legal/privacy

Company Description

• 12-month fixed term contract role
• Sydney based (363 George Street)
• Hybrid working (3 days in office, 2 working from home)

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

The Group Administrator role is responsible for supporting the Team Manager and Underwriting Teams in delivering services against key metrics such as SLA and quality. This includes assisting with the governance of processes and procedures to ensure compliance with increasing legislative and regulatory requirements, while fostering a high‑performance culture within the team.

These functions involve working closely with all business units to drive operational effectiveness, safeguard sensitive customer information, and ensure KPI targets are consistently achieved. Integral to this are quality and service standards which ensure the functions meet TAL’s ambition for customers and partners to trust in our processes, value the protection we provide, and feel confident we will be there when they need us most.

In this role you will:

• Manage daily workflow to meet KPIs, SLAs, and quality standards.
• Support the team and manager in addressing knowledge gaps and improving performance.
• Ensure compliance with TAL guidelines, safeguarding sensitive customer information and monitoring quality.
• Investigate and manage compliance incidents, conduct root cause analysis, and provide feedback to leadership.
• Handle complex cases, complaint escalations, and monitor workflow effectively.
• Build and maintain strong relationships with internal and external stakeholders (Underwriting, Member Services, Client Partnerships, Fund partners, service providers, project teams, and leadership).
• Communicate with clarity and positive impact across business areas, using varied communication methods.
• Proactively identify customer issues, implement solutions, and drive improvements that add value.
• Explore opportunities to enhance team effectiveness and productivity.
• Assist the team leader to ensure activities deliver measurable customer-focused outcomes.

Qualifications

• Experience in group administration with a high attention to detail with a focus on quality and process improvement
• Strong problem solving skills with the ability to think laterally
• Experience in Superannuation and/or Insurance industry
• Skilled in managing multiple projects and meeting deadlines
• Strong communication skills (written, verbal, and public speaking) across all organisational levels
• Positive, proactive attitude with the ability to work independently
• Technical expertise in Life Insurance and/or Superannuation
• Committed to enhancing member experience and identifying opportunities for improvement.
• Effective time management while maintaining quality standards.

Additional Information

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a commercial-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks.With our purified, high-precision cell therapies we hope to not only replace patients’ blood and immune systems with healthy ones, but also restore their lives.

Summary of Role: The Director, Case Managementwill lead the day-to-day operations of Orca Bio’s national case management function supporting TREGZI, our commercially available high-precision stem cell therapy. This individual will oversee a team of existing, high performing Cell Therapy Case Managers and be responsible for ensuring efficient, accurate, and empathetic case coordination across treatment centers.

You will play a key role in refining Orca Bio’s post-launch customer service model and scaling the case management infrastructure. This role is a strong fit for someone who thrives in a launch-phase environment and is energized by the opportunity to shape how Orca Bio delivers exceptional customer service as it scales the safe, reliable delivery of TREGZI.

Travel Expected: up to ~25%, primarily to Orca Bio office locations in the California Bay Area, or customer sites/conferences.

Responsibilities:

Team Leadership & Daily Operations

• Oversee the daily operations of the case management team, including patient journey monitoring, adherence to service level expectations, and resolution of escalations as they arise, with real-time support to case managers and treatment centers.
• Create and manage the staffing and scheduling model for the order management/case management function, ensuring optimal patient throughput and site experience.
• Lead daily huddles, ensure timely internal communication, and reinforce best practices and SOP compliance.
• Foster a high-performance, best-in-class, service-oriented, and a supportive, cohesive culture within the team. Support growth and development for team members.
• Serve as the case management liaison with field team leaders. Partner cross-functionally to ensure the timely distribution of information.

Launch Readiness & Continuous Improvement

• Collaborate with Commercial and Technical Operations leadership to refine and scale the TREGZI customer service model, including workflows, team structure, ways of working, escalation protocols, and cross-functional handoffs.
• Partner with existing case management expertise to continuously refine case management SOPs, work instructions, and training materials.
• Contribute to user requirements of Orca Bio’s commercial ordering platform, as needed.
• Track and report on key performance indicators, identifying trends and opportunities for team optimization.
• Partner with cross-functional stakeholders to resolve operational gaps and improve case handling efficiency.

Required Qualifications:

• 12+ years of experience in patient case management, order coordination, transplant operations, or healthcare call center leadership, preferably in cell or gene therapy, oncology, or complex therapeutics in a commercial environment.
• 6+ years in a team lead capacity, with responsibility for scheduling, coaching, mentoring, and daily operations.
• Industry experienced required.
• Strong understanding of treatment center workflows, transplant coordination, apheresis, and chain-of-identity logistics.
• Excellent interpersonal skills with a service-first mindset and calm, solution-oriented approach to escalation management.
• Strong organizational and problem-solving skills with the ability to work under pressure in a launch-phase environment.
• Experience with call center structure, shift design, or customer service models is a plus.

$150,000 - $215,000 a year

The anticipated annual salary range for this job is based on prior experience in the role/industry, education, location, internal equity, and other job-related factors as permitted by law. For remote-based positions, this range may vary based on your local market. Full-time employment positions will also be eligible to receive pre-IPO equity and annual bonus, in addition to competitive medical, dental, and vision benefits, PTO, 401(k) plan, life and accidental death and disability coverage, and parental leave benefits. Other perks include subsidized daily lunches and snacks at our on-site locations.

Who we are

We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them.

We live by our core values of passion, courage, and integrity. Excellence in our work means the chance to unlock a better quality of life for our patients, and with that comes tremendous responsibility.

We innovate on a path that hasn’t been paved. We embrace an entrepreneurial spirit and take calculated risks to achieve our mission. We aren’t afraid to ask “why not” and challenge the status quo.

We maintain a start-up culture of camaraderie and leadership by example, regardless of title.

We’re proud to be an equal opportunity employer, and recognize that celebrating our differences creates stronger, lasting solutions that better serve our team, our patients and their healthcare providers.

Notice to staffing firms

Orca Bio does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries and offers are managed through our HR/Talent team, and all candidates are presented through this channel only. We do not accept unsolicited resumes, and we rarely outsource recruitment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Role

OfferUp is looking for a Revenue Operations Systems Administrator to join our Revenue Operations team. This is intentionally a multi-platform role spanning CRM, billing, customer support, marketing, and revenue intelligence, including Salesforce, Zuora, Zendesk, HubSpot, and Zoom Revenue Accelerator. We don’t expect candidates to arrive as experts in every tool in our stack. We do expect the technical aptitude to become one.

You’ll own technical execution within a roadmap and priority framework set by the RevOps Manager. We expect you to investigate problems, recommend solutions, and independently drive work through implementation, testing, deployment, and documentation. You’ll have meaningful autonomy in how problems are solved, while broader systems strategy, architecture, and prioritization remain with the RevOps Manager.

This is an opportunity to grow beyond a single-platform admin role. You’ll work across CRM, billing, customer support, marketing, and revenue intelligence systems with meaningful production ownership from day one, alongside modern AI-assisted development practices and direct access to the person setting architecture. As the RevOps Systems function grows, you’ll have the opportunity to become a foundational source of technical and operational knowledge for the team, and to grow into owning more of that architecture yourself.

What You’ll Do

• Salesforce Administration: Own execution across user management, permissions and access, Flow automation, custom objects and fields, data quality, integrations, reporting, and dashboards. Independently translate business and system requirements into reliable technical solutions, escalating architectural decisions and material trade-offs when appropriate. Example scope: sharing-rule and permission-set fixes for CRM sync parity, UTM/attribution field configuration, lead-routing troubleshooting.
• Zuora Operations: Own billing workflows, subscription lifecycle management, product catalog updates, and pricing and general configuration. Example scope: product catalog and rate plan updates, subscription amendment troubleshooting for CS-escalated billing disputes.
• Zendesk Configuration: Maintain and evolve ticket views, automation, triggers, macros, and reporting for CS and Risk. Example scope: after-hours routing triggers, time-tracking field setup, containment/reporting fixes.
• HubSpot Maintenance: Support marketing-to-sales pipeline hygiene, list management, form configuration, and Salesforce↔HubSpot sync troubleshooting.
• Broader Stack Support: Build functional knowledge of Zoom Revenue Accelerator and other tools in the revenue stack. Be the person who knows how the pieces connect.
• Release & Change Management: Own the deployment lifecycle for changes across our stack, including Git-based branching (via GitHub), sandbox testing, PR-reviewed deploys, staged rollouts, and rollback planning. Coordinate timing and communication so changes don’t disrupt live Sales and CS workflows.
• AI-Assisted Execution: Use AI coding assistants (we use Claude Code) to accelerate technical work, providing clear direction, reviewing generated output, debugging issues, and validating changes before deployment. This is now core to how RevOps work gets done here, not a nice-to-have.
• KTLO Operations: Triage, investigate, and resolve inbound system requests from Sales and CS, proposing fixes and driving them through implementation without requiring escalation on routine issues.
• Documentation & Runbooks: Build and maintain internal documentation for system configurations, workflows, and operational processes.
• Cross-Training: Cross-train with the RevOps Manager on all major instances so OfferUp has operational continuity during PTO, leave, or team transitions.

What We’re Looking For

• Typically 4+ years of experience in Revenue Operations, Sales Operations, Business Systems, or a closely related field, with demonstrated ownership of production revenue systems
• Hands-on Salesforce administration experience required; Salesforce Admin (ADM 201) certification strongly preferred
• Exposure to Zuora or a comparable subscription/billing platform (Chargebee, Stripe Billing, etc.)
• Familiarity with Zendesk or a comparable CS helpdesk platform
• Experience with structured release management in a live production environment (Git/GitHub branching, PR review, sandbox/staging validation, and rollback planning), ideally on systems that sales or support teams depend on in real time
• Practical experience using AI coding assistants (e.g., Claude Code, GitHub Copilot, Cursor) to accelerate technical work, providing clear direction, reviewing generated output, debugging issues, and validating changes before deployment
• Strong documentation instincts: you write down how things work so others can follow
• Able to work independently from a problem statement to a shipped solution, while recognizing the line between execution decisions and architectural ones

Nice to Have

• Apex fluency: comfortable reading and debugging existing code, and recognizing when a Flow-only approach won’t cut it
• HubSpot experience
• Zoom Revenue Accelerator or comparable conversation intelligence platform
• Background supporting a two-sided or consumer marketplace business
• Experience supporting both a direct sales team and a customer success team
• Prior experience as an early/foundational hire in a RevOps or systems function at a scaling company

Compensation Range: $130,000 - $145,000

OfferUp offers a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Individual salaries within our ranges are determined through a variety of factors, including but not limited to education, experience, knowledge, skills, and geography. All roles will receive equity in OfferUp as part of their compensation, the amount of equity varying depending on the individual’s level and experience.

Benefits (all US roles): In addition to our compensation package, this role is eligible to enroll in health insurance, healthcare savings and spending accounts, retirement savings benefits (401(k) plan with match), basic and voluntary life insurance, disability benefits, and paid time off for sick leave, family and/or medical leave, vacation, and 12 company holidays. In regard to vacation time, OfferUp has a flexible vacation policy, and, in general, full-time, exempt employees will be expected to take 3-5 weeks (15-30 days) of pre-planned vacation time per year. Vacation needs are flexible and will naturally vary from year to year based on individual circumstances and business needs. In regard to sick time, all full-time employees (exempt and non-exempt) will be granted 12 days (96 hours) of sick time per year (pro-rated if the start date is other than January 1). Your recruiter can share more details about specific benefits during the interview process.

About OfferUp:

OfferUp is dedicated to creating the simplest and most trusted way for people to buy, sell, and connect in their local communities. One of the top local marketplace apps for local buyers and sellers in the U.S., OfferUp makes it easy for people to discover more of what they need—from great deals and secondhand goods to jobs, services, home rentals, and more—right in their own communities. Our trusted platform empowers millions to connect, thrive, and move life forward.

Available on iOS and Android, OfferUp has consistently ranked among the top shopping apps. Founded in 2011 and based in Bellevue, WA, OfferUp serves local markets nationwide and was used by more than 1 in 6 adults in the U.S. in 2024. OfferUp is backed by leading investors, including Andreessen Horowitz, Warburg Pincus, GGV Capital, T. Rowe Price, and Coatue Management. https://about.offerup.com

More About OfferUp At a Glance

• Top 10 Shopping app in the App Store and Google Play Store for three years
• 15%+ of adults in several major markets use OfferUp every month (LA, Miami, Phoenix, Seattle, Las Vegas, Riverside, Orlando)
• OfferUp works directly with nearly 2000 US law enforcement agencies to build trust in local communities

OfferUp is unleashing the power of local, and we’ve built a dynamic team to do it. To learn more about working at OfferUp, check out https://about.offerup.com/people

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.

About the Role

OfferUp is looking for a Revenue Operations Systems Administrator to join our Revenue Operations team. This is intentionally a multi-platform role spanning CRM, billing, customer support, marketing, and revenue intelligence, including Salesforce, Zuora, Zendesk, HubSpot, and Zoom Revenue Accelerator. We don’t expect candidates to arrive as experts in every tool in our stack. We do expect the technical aptitude to become one.

You’ll own technical execution within a roadmap and priority framework set by the RevOps Manager. We expect you to investigate problems, recommend solutions, and independently drive work through implementation, testing, deployment, and documentation. You’ll have meaningful autonomy in how problems are solved, while broader systems strategy, architecture, and prioritization remain with the RevOps Manager.

This is an opportunity to grow beyond a single-platform admin role. You’ll work across CRM, billing, customer support, marketing, and revenue intelligence systems with meaningful production ownership from day one, alongside modern AI-assisted development practices and direct access to the person setting architecture. As the RevOps Systems function grows, you’ll have the opportunity to become a foundational source of technical and operational knowledge for the team, and to grow into owning more of that architecture yourself.

What You’ll Do

• Salesforce Administration: Own execution across user management, permissions and access, Flow automation, custom objects and fields, data quality, integrations, reporting, and dashboards. Independently translate business and system requirements into reliable technical solutions, escalating architectural decisions and material trade-offs when appropriate. Example scope: sharing-rule and permission-set fixes for CRM sync parity, UTM/attribution field configuration, lead-routing troubleshooting.
• Zuora Operations: Own billing workflows, subscription lifecycle management, product catalog updates, and pricing and general configuration. Example scope: product catalog and rate plan updates, subscription amendment troubleshooting for CS-escalated billing disputes.
• Zendesk Configuration: Maintain and evolve ticket views, automation, triggers, macros, and reporting for CS and Risk. Example scope: after-hours routing triggers, time-tracking field setup, containment/reporting fixes.
• HubSpot Maintenance: Support marketing-to-sales pipeline hygiene, list management, form configuration, and Salesforce↔HubSpot sync troubleshooting.
• Broader Stack Support: Build functional knowledge of Zoom Revenue Accelerator and other tools in the revenue stack. Be the person who knows how the pieces connect.
• Release & Change Management: Own the deployment lifecycle for changes across our stack, including Git-based branching (via GitHub), sandbox testing, PR-reviewed deploys, staged rollouts, and rollback planning. Coordinate timing and communication so changes don’t disrupt live Sales and CS workflows.
• AI-Assisted Execution: Use AI coding assistants (we use Claude Code) to accelerate technical work, providing clear direction, reviewing generated output, debugging issues, and validating changes before deployment. This is now core to how RevOps work gets done here, not a nice-to-have.
• KTLO Operations: Triage, investigate, and resolve inbound system requests from Sales and CS, proposing fixes and driving them through implementation without requiring escalation on routine issues.
• Documentation & Runbooks: Build and maintain internal documentation for system configurations, workflows, and operational processes.
• Cross-Training: Cross-train with the RevOps Manager on all major instances so OfferUp has operational continuity during PTO, leave, or team transitions.

What We’re Looking For

• Typically 4+ years of experience in Revenue Operations, Sales Operations, Business Systems, or a closely related field, with demonstrated ownership of production revenue systems
• Hands-on Salesforce administration experience required; Salesforce Admin (ADM 201) certification strongly preferred
• Exposure to Zuora or a comparable subscription/billing platform (Chargebee, Stripe Billing, etc.)
• Familiarity with Zendesk or a comparable CS helpdesk platform
• Experience with structured release management in a live production environment (Git/GitHub branching, PR review, sandbox/staging validation, and rollback planning), ideally on systems that sales or support teams depend on in real time
• Practical experience using AI coding assistants (e.g., Claude Code, GitHub Copilot, Cursor) to accelerate technical work, providing clear direction, reviewing generated output, debugging issues, and validating changes before deployment
• Strong documentation instincts: you write down how things work so others can follow
• Able to work independently from a problem statement to a shipped solution, while recognizing the line between execution decisions and architectural ones

Nice to Have

• Apex fluency: comfortable reading and debugging existing code, and recognizing when a Flow-only approach won’t cut it
• HubSpot experience
• Zoom Revenue Accelerator or comparable conversation intelligence platform
• Background supporting a two-sided or consumer marketplace business
• Experience supporting both a direct sales team and a customer success team
• Prior experience as an early/foundational hire in a RevOps or systems function at a scaling company

Compensation Range: $130,000 - $145,000

OfferUp offers a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Individual salaries within our ranges are determined through a variety of factors, including but not limited to education, experience, knowledge, skills, and geography. All roles will receive equity in OfferUp as part of their compensation, the amount of equity varying depending on the individual’s level and experience.

Benefits (all US roles): In addition to our compensation package, this role is eligible to enroll in health insurance, healthcare savings and spending accounts, retirement savings benefits (401(k) plan with match), basic and voluntary life insurance, disability benefits, and paid time off for sick leave, family and/or medical leave, vacation, and 12 company holidays. In regard to vacation time, OfferUp has a flexible vacation policy, and, in general, full-time, exempt employees will be expected to take 3-5 weeks (15-30 days) of pre-planned vacation time per year. Vacation needs are flexible and will naturally vary from year to year based on individual circumstances and business needs. In regard to sick time, all full-time employees (exempt and non-exempt) will be granted 12 days (96 hours) of sick time per year (pro-rated if the start date is other than January 1). Your recruiter can share more details about specific benefits during the interview process.

About OfferUp:

OfferUp is dedicated to creating the simplest and most trusted way for people to buy, sell, and connect in their local communities. One of the top local marketplace apps for local buyers and sellers in the U.S., OfferUp makes it easy for people to discover more of what they need—from great deals and secondhand goods to jobs, services, home rentals, and more—right in their own communities. Our trusted platform empowers millions to connect, thrive, and move life forward.

Available on iOS and Android, OfferUp has consistently ranked among the top shopping apps. Founded in 2011 and based in Bellevue, WA, OfferUp serves local markets nationwide and was used by more than 1 in 6 adults in the U.S. in 2024. OfferUp is backed by leading investors, including Andreessen Horowitz, Warburg Pincus, GGV Capital, T. Rowe Price, and Coatue Management. https://about.offerup.com

More About OfferUp At a Glance

• Top 10 Shopping app in the App Store and Google Play Store for three years
• 15%+ of adults in several major markets use OfferUp every month (LA, Miami, Phoenix, Seattle, Las Vegas, Riverside, Orlando)
• OfferUp works directly with nearly 2000 US law enforcement agencies to build trust in local communities

OfferUp is unleashing the power of local, and we’ve built a dynamic team to do it. To learn more about working at OfferUp, check out https://about.offerup.com/people

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.

About the Role

OfferUp is looking for a Revenue Operations Systems Administrator to join our Revenue Operations team. This is intentionally a multi-platform role spanning CRM, billing, customer support, marketing, and revenue intelligence, including Salesforce, Zuora, Zendesk, HubSpot, and Zoom Revenue Accelerator. We don’t expect candidates to arrive as experts in every tool in our stack. We do expect the technical aptitude to become one.

You’ll own technical execution within a roadmap and priority framework set by the RevOps Manager. We expect you to investigate problems, recommend solutions, and independently drive work through implementation, testing, deployment, and documentation. You’ll have meaningful autonomy in how problems are solved, while broader systems strategy, architecture, and prioritization remain with the RevOps Manager.

This is an opportunity to grow beyond a single-platform admin role. You’ll work across CRM, billing, customer support, marketing, and revenue intelligence systems with meaningful production ownership from day one, alongside modern AI-assisted development practices and direct access to the person setting architecture. As the RevOps Systems function grows, you’ll have the opportunity to become a foundational source of technical and operational knowledge for the team, and to grow into owning more of that architecture yourself.

What You’ll Do

• Salesforce Administration: Own execution across user management, permissions and access, Flow automation, custom objects and fields, data quality, integrations, reporting, and dashboards. Independently translate business and system requirements into reliable technical solutions, escalating architectural decisions and material trade-offs when appropriate. Example scope: sharing-rule and permission-set fixes for CRM sync parity, UTM/attribution field configuration, lead-routing troubleshooting.
• Zuora Operations: Own billing workflows, subscription lifecycle management, product catalog updates, and pricing and general configuration. Example scope: product catalog and rate plan updates, subscription amendment troubleshooting for CS-escalated billing disputes.
• Zendesk Configuration: Maintain and evolve ticket views, automation, triggers, macros, and reporting for CS and Risk. Example scope: after-hours routing triggers, time-tracking field setup, containment/reporting fixes.
• HubSpot Maintenance: Support marketing-to-sales pipeline hygiene, list management, form configuration, and Salesforce↔HubSpot sync troubleshooting.
• Broader Stack Support: Build functional knowledge of Zoom Revenue Accelerator and other tools in the revenue stack. Be the person who knows how the pieces connect.
• Release & Change Management: Own the deployment lifecycle for changes across our stack, including Git-based branching (via GitHub), sandbox testing, PR-reviewed deploys, staged rollouts, and rollback planning. Coordinate timing and communication so changes don’t disrupt live Sales and CS workflows.
• AI-Assisted Execution: Use AI coding assistants (we use Claude Code) to accelerate technical work, providing clear direction, reviewing generated output, debugging issues, and validating changes before deployment. This is now core to how RevOps work gets done here, not a nice-to-have.
• KTLO Operations: Triage, investigate, and resolve inbound system requests from Sales and CS, proposing fixes and driving them through implementation without requiring escalation on routine issues.
• Documentation & Runbooks: Build and maintain internal documentation for system configurations, workflows, and operational processes.
• Cross-Training: Cross-train with the RevOps Manager on all major instances so OfferUp has operational continuity during PTO, leave, or team transitions.

What We’re Looking For

• Typically 4+ years of experience in Revenue Operations, Sales Operations, Business Systems, or a closely related field, with demonstrated ownership of production revenue systems
• Hands-on Salesforce administration experience required; Salesforce Admin (ADM 201) certification strongly preferred
• Exposure to Zuora or a comparable subscription/billing platform (Chargebee, Stripe Billing, etc.)
• Familiarity with Zendesk or a comparable CS helpdesk platform
• Experience with structured release management in a live production environment (Git/GitHub branching, PR review, sandbox/staging validation, and rollback planning), ideally on systems that sales or support teams depend on in real time
• Practical experience using AI coding assistants (e.g., Claude Code, GitHub Copilot, Cursor) to accelerate technical work, providing clear direction, reviewing generated output, debugging issues, and validating changes before deployment
• Strong documentation instincts: you write down how things work so others can follow
• Able to work independently from a problem statement to a shipped solution, while recognizing the line between execution decisions and architectural ones

Nice to Have

• Apex fluency: comfortable reading and debugging existing code, and recognizing when a Flow-only approach won’t cut it
• HubSpot experience
• Zoom Revenue Accelerator or comparable conversation intelligence platform
• Background supporting a two-sided or consumer marketplace business
• Experience supporting both a direct sales team and a customer success team
• Prior experience as an early/foundational hire in a RevOps or systems function at a scaling company

Compensation Range: $130,000 - $145,000

OfferUp offers a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Individual salaries within our ranges are determined through a variety of factors, including but not limited to education, experience, knowledge, skills, and geography. All roles will receive equity in OfferUp as part of their compensation, the amount of equity varying depending on the individual’s level and experience.

Benefits (all US roles): In addition to our compensation package, this role is eligible to enroll in health insurance, healthcare savings and spending accounts, retirement savings benefits (401(k) plan with match), basic and voluntary life insurance, disability benefits, and paid time off for sick leave, family and/or medical leave, vacation, and 12 company holidays. In regard to vacation time, OfferUp has a flexible vacation policy, and, in general, full-time, exempt employees will be expected to take 3-5 weeks (15-30 days) of pre-planned vacation time per year. Vacation needs are flexible and will naturally vary from year to year based on individual circumstances and business needs. In regard to sick time, all full-time employees (exempt and non-exempt) will be granted 12 days (96 hours) of sick time per year (pro-rated if the start date is other than January 1). Your recruiter can share more details about specific benefits during the interview process.

About OfferUp:

OfferUp is dedicated to creating the simplest and most trusted way for people to buy, sell, and connect in their local communities. One of the top local marketplace apps for local buyers and sellers in the U.S., OfferUp makes it easy for people to discover more of what they need—from great deals and secondhand goods to jobs, services, home rentals, and more—right in their own communities. Our trusted platform empowers millions to connect, thrive, and move life forward.

Available on iOS and Android, OfferUp has consistently ranked among the top shopping apps. Founded in 2011 and based in Bellevue, WA, OfferUp serves local markets nationwide and was used by more than 1 in 6 adults in the U.S. in 2024. OfferUp is backed by leading investors, including Andreessen Horowitz, Warburg Pincus, GGV Capital, T. Rowe Price, and Coatue Management. https://about.offerup.com

More About OfferUp At a Glance

• Top 10 Shopping app in the App Store and Google Play Store for three years
• 15%+ of adults in several major markets use OfferUp every month (LA, Miami, Phoenix, Seattle, Las Vegas, Riverside, Orlando)
• OfferUp works directly with nearly 2000 US law enforcement agencies to build trust in local communities

OfferUp is unleashing the power of local, and we’ve built a dynamic team to do it. To learn more about working at OfferUp, check out https://about.offerup.com/people

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.

Sprout Social is looking for a Senior System Administrator to join our IT team. In this role, you’ll be a key player in maintaining and enhancing the technological backbone of our company. Our environment is dynamic and forward-thinking, and we’re looking for someone who can not only keep up but also bring fresh ideas and perspectives to the table.

Why join Sprout’s IT team?

Joining Sprout’s IT team means being part of our central internal operations model, working alongside adjacent teams like AI & Automation and Business Systems. This structure is a fantastic opportunity for anyone looking to grow their career in technology. You’ll get to experience a range of projects across our discipline, a rarity in many organizations. Our setup allows for quick, efficient collaboration with minimal friction or red tape. As a member of this team, you’ll have the space to stretch beyond your core functions and make a significant impact on the broader organization. In essence, the work you do here is not only valued, but you’ll feel its importance every day.

What you’ll do

As a Senior Systems Administrator, you’ll provide technical assistance to our end-users while looking for ways to improve their overall experience. You’ll become well-versed in our tooling and systems and play a crucial role in their maintenance. As the newest member of our team, your perspective will be particularly valuable. We’re eager for you to share your fresh ideas and feedback on our processes, helping us to see things from a new angle and continuously improve.

What you’ll bring

We are seeking a unique blend of talents in our next Senior Systems Administrator: a quick learner, a collaborative team player, and someone who excels in self-management. You’ll have the ability to independently identify and act on priorities, a skill we trust and value highly. At the same time, your collaborative spirit ensures you remain an integral part of our team, contributing to the improvement and enhancement of our tools and services. If you’re someone who thrives in a dynamic, fast-paced environment and enjoys solving complex problems through technology, all while staying connected and engaged with the team, we’re eager to meet you!

T he minimum qualifications for this role include:

• 4+ years experience as a Systems Administrator
• Requirement to work from our Kraków office at least one day per week
• Proven technical support experience with both Apple and Windows computers
• Capable of lifting 30+ pounds

Preferred qualifications for this role include:

• Proven capability in managing and maintaining IT Inventory, particularly employee computers, with experience in MDM solutions such as JAMF and InTune
• A strong understanding of Generative AI and Large Language Models
• Advanced experience in troubleshooting Conference Room Technology, with a preference for expertise in Zoom Rooms
• Experience managing conference room technology, such as Zoom
• Experience with Jira administration
• Demonstrated experience providing IT onboarding and offboarding

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to supporting our usersLearn our existing tooling and technologies and begin taking on a variety of support tickets
• Work with the internal IT team to identify some of the potential areas of improvement
• Become knowledgeable on various technical procedures including: onboarding/offboarding, event hosting, inventory management, and customer serviceUnderstand our conference room technologies and provide support surrounding these physical locations
• Participate in team meetings and bring your ideas to the table
• Begin participating in meetings to welcome new employees.

Within 3 months, you’ll start hitting your stride by:

• Work with your manager and teammates to create and prioritize quarterly team goals
• Begin making recommendations for improving our processes and internal documentation
• Become an expert on answering, prioritizing, and escalating support tickets for the organization and serve as a resource for escalation to the other members of the team
• Build connections with members from other teams through active networking and community-building.

Within 6 months, you’ll be making a clear impact through:

• Participate in the maintenance and upkeep of our IT and AV inventory
• Assess and upgrade users’ equipment as it pertains to our policies and goals
• Assist with upgrading users’ equipment as it pertains to our policy
• Become an escalation point for all complex IT issues that may arise amongst the team
• Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth
• Contribute towards documenting our processes within the knowledge base for all internal and end-user processes.

Within 12 months, you’ll make this role your own by:

• Be a go-to expert on all IT support tickets across the organization
• Continuously improve and maintain the various conference rooms and AV systems, adapting to changing requirements and needs throughout our offices
• Assisting in the management of our core IT tooling
• Surprise us! Use your unique ideas and abilities to contribute to Sprout IT and our user experience in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Stock Ownership (RSUs): Eligibility for Restricted Stock Units (RSUs)
• Generous Paid Time Off: 26 paid days off annually, in addition to bank holidays and extra company-wide “Rest & Recharge” days.
• Paid Parental Leave: We support all growing families with 20 weeks of paid leave for birthing parents and 16 weeks of paid leave for non-birthing parents.
• Lifestyle Spending Account (LSA): An annual $600 USD fund to support your personal well-being. This can be used for gym memberships, health expenses, hobbies, or other wellness needs.
• Remote & Hybrid Work Support: A flexible, remote-first model supported by a one-time $550 USD home office setup stipend and a monthly internet reimbursement.
• Mental Health & Well-being: Access to dedicated mental health resources and company-wide wellness programs.
• International Travel: Opportunities to travel to our Chicago HQ for team meetups and collaboration.
• Kraków Office Perks: A daily 50 zł lunch stipend when you choose to work from our office.

* This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills.

Our current hiring range for this role: 15,500 - 16,500 monthly on B2B contract. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact.

We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth opportunities available as you progress in your role.

The full base pay range for this role is PLN 15,500 - 23,000 monthly.

These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

#LI-REMOTE

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout’s Global Applicant Privacy Notice.

Alloy is where you belong!

Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world’s leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.

Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc.Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

The GTM Engineer is the technical builder behind Alloy’s Go-to-Market ecosystem — designing and shipping the integrations, automations, and data architecture that power the full GTM lifecycle, from marketing to sales to customer success.

You’ll bridge business strategy and system execution, translating GTM needs into scalable technical solutions. You’ll partner closely with RevOps and cross-functional GTM teams to make sure what you build is both strategically aligned and technically sound.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week.

What you’ll be doing

As a GTM Engineer, you will design, build, and optimize the integrations and automations that power Alloy’s revenue organization. Within 3–6 months, you’ll own critical pieces of our GTM technology architecture and be a key technical partner for RevOps and GTM leadership.

System Architecture & Integration

• Design and build end-to-end GTM technology architecture for scalability and interoperability.
• Build and maintain integrations using APIs and iPaaS tools such as n8n, Tray.io, or Zapier.
• Ensure seamless data synchronization between CRM, marketing automation platforms, and customer success tools.
• Continuously improve the architecture across CRM, Sales Engagement, and related GTM systems.

Automation & Workflow Efficiency

• Identify and build automations that improve GTM team productivity and data hygiene.
• Develop scripts in SQL, Python, and JavaScript to support automation and data manipulation at scale.
• Translate business requirements from Sales, Marketing, and Customer Success into technical solutions.
• Diagnose and resolve complex integration and data-flow issues as they arise, and document root causes to prevent recurrence.

Data Quality & Pipeline Management

• Build and maintain data pipelines across GTM systems for consistency, timeliness, and accuracy.
• Partner with RevOps and Data Engineering to support unified reporting and BI dashboards.
• Proactively monitor GTM system performance, addressing data sync or uptime issues before they impact the business.

Cross-Functional Collaboration & Vendor Management

• Partner closely with RevOps, GTM leadership, and IT to ensure all technical initiatives support strategic business goals.
• Evaluate new GTM technologies and recommend additions to the tech stack.
• Stay close to platform vendor roadmaps to inform build/buy decisions and flag opportunities to the team.

Who we’re looking for

• 8+ years of experience in GTM Engineering, Revenue Operations, or a similar technical role within a SaaS environment.
• Hands-on experience building and maintaining CRM integrations (Salesforce preferred).
• Proficiency with iPaaS platforms such as n8n, Tray.io, Workato, or Zapier.
• Working knowledge of SQL and at least one scripting language (Python or JavaScript) for automation and data manipulation.
• Strong understanding of data pipeline management, data hygiene practices, and GTM data architecture.
• Experience with data warehousing concepts and BI tools (e.g., Looker, Tableau, dbt).
• Familiarity with sales engagement tools (e.g., Outreach, Salesloft, Gong) and customer success platforms (e.g., Gainsight, ChurnZero, Hook).
• Demonstrated ability to translate business requirements into scalable technical solutions.
• Excellent communication skills with a track record of partnering effectively with non-technical stakeholders.

Nice to have

• Experience in fintech, financial services, or a highly regulated industry.
• Prior exposure to vendor evaluation and tool procurement processes.
• Background working in a high-growth startup environment.

We’re a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $170,000 - $190,000.

Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
• Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You’ve found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

Description

Sprout Social is looking for a Senior System Administrator to join our IT team. In this role, you’ll be a key player in maintaining and enhancing the technological backbone of our company. Our environment is dynamic and forward-thinking, and we’re looking for someone who can not only keep up but also bring fresh ideas and perspectives to the table.

Why join Sprout’s IT team?

Joining Sprout’s IT team means being part of our central internal operations model, working alongside adjacent teams like AI & Automation and Business Systems. This structure is a fantastic opportunity for anyone looking to grow their career in technology. You’ll get to experience a range of projects across our discipline, a rarity in many organizations. Our setup allows for quick, efficient collaboration with minimal friction or red tape. As a member of this team, you’ll have the space to stretch beyond your core functions and make a significant impact on the broader organization. In essence, the work you do here is not only valued, but you’ll feel its importance every day.

What you’ll do

As a Senior Systems Administrator, you’ll provide technical assistance to our end-users while looking for ways to improve their overall experience. You’ll become well-versed in our tooling and systems and play a crucial role in their maintenance. As the newest member of our team, your perspective will be particularly valuable. We’re eager for you to share your fresh ideas and feedback on our processes, helping us to see things from a new angle and continuously improve.

What you’ll bring

We are seeking a unique blend of talents in our next Senior Systems Administrator: a quick learner, a collaborative team player, and someone who excels in self-management. You’ll have the ability to independently identify and act on priorities, a skill we trust and value highly. At the same time, your collaborative spirit ensures you remain an integral part of our team, contributing to the improvement and enhancement of our tools and services. If you’re someone who thrives in a dynamic, fast-paced environment and enjoys solving complex problems through technology, all while staying connected and engaged with the team, we’re eager to meet you!

T he minimum qualifications for this role include:

• 4+ years experience as a Systems Administrator
• Requirement to work from our Kraków office at least one day per week
• Proven technical support experience with both Apple and Windows computers
• Capable of lifting 30+ pounds

Preferred qualifications for this role include:

• Proven capability in managing and maintaining IT Inventory, particularly employee computers, with experience in MDM solutions such as JAMF and InTune
• A strong understanding of Generative AI and Large Language Models
• Advanced experience in troubleshooting Conference Room Technology, with a preference for expertise in Zoom Rooms
• Experience managing conference room technology, such as Zoom
• Experience with Jira administration
• Demonstrated experience providing IT onboarding and offboarding

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to supporting our usersLearn our existing tooling and technologies and begin taking on a variety of support tickets
• Work with the internal IT team to identify some of the potential areas of improvement
• Become knowledgeable on various technical procedures including: onboarding/offboarding, event hosting, inventory management, and customer serviceUnderstand our conference room technologies and provide support surrounding these physical locations
• Participate in team meetings and bring your ideas to the table
• Begin participating in meetings to welcome new employees.

Within 3 months, you’ll start hitting your stride by:

• Work with your manager and teammates to create and prioritize quarterly team goals
• Begin making recommendations for improving our processes and internal documentation
• Become an expert on answering, prioritizing, and escalating support tickets for the organization and serve as a resource for escalation to the other members of the team
• Build connections with members from other teams through active networking and community-building.

Within 6 months, you’ll be making a clear impact through:

• Participate in the maintenance and upkeep of our IT and AV inventory
• Assess and upgrade users’ equipment as it pertains to our policies and goals
• Assist with upgrading users’ equipment as it pertains to our policy
• Become an escalation point for all complex IT issues that may arise amongst the team
• Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth
• Contribute towards documenting our processes within the knowledge base for all internal and end-user processes.

Within 12 months, you’ll make this role your own by:

• Be a go-to expert on all IT support tickets across the organization
• Continuously improve and maintain the various conference rooms and AV systems, adapting to changing requirements and needs throughout our offices
• Assisting in the management of our core IT tooling
• Surprise us! Use your unique ideas and abilities to contribute to Sprout IT and our user experience in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Stock Ownership (RSUs): Eligibility for Restricted Stock Units (RSUs)
• Generous Paid Time Off: 26 paid days off annually, in addition to bank holidays and extra company-wide “Rest & Recharge” days.
• Paid Parental Leave: We support all growing families with 20 weeks of paid leave for birthing parents and 16 weeks of paid leave for non-birthing parents.
• Lifestyle Spending Account (LSA): An annual $600 USD fund to support your personal well-being. This can be used for gym memberships, health expenses, hobbies, or other wellness needs.
• Remote & Hybrid Work Support: A flexible, remote-first model supported by a one-time $550 USD home office setup stipend and a monthly internet reimbursement.
• Mental Health & Well-being: Access to dedicated mental health resources and company-wide wellness programs.
• International Travel: Opportunities to travel to our Chicago HQ for team meetups and collaboration.
• Kraków Office Perks: A daily 50 zł lunch stipend when you choose to work from our office.

* This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills.

Our current hiring range for this role: 15,500 - 16,500 monthly on B2B contract. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact.

We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth opportunities available as you progress in your role.

The full base pay range for this role is PLN 15,500 - 23,000 monthly.

These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

#LI-REMOTE

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout’s Global Applicant Privacy Notice.

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.

We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.

At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

The Opportunity

We are looking for a Director, Customer Delivery & Enablement to lead how customers implement, learn, adopt, and expand their use of our solutions.

This leader will own three interconnected functions:

• Customer Implementations — delivering predictable, high-quality implementations that accelerate time-to-value.
• Customer Enablement & Learning — scaling customer training, education, certification, and adoption.
• Professional Services — delivering high-value customer engagements while driving services growth, revenue, utilization, and profitability.

This is both a customer delivery and commercial leadership role. You will build an integrated delivery model across the customer lifecycle while partnering with Marketing, Sales, and Client Success to develop, position, and sell Professional Services offerings that solve customer challenges and expand the value customers receive from our platform.

We are looking for a builder, operator, and commercially minded customer leader who can scale teams and programs while delivering measurable customer and financial outcomes.

What You’ll Own

Customer Delivery & Implementation

• Own the end-to-end implementation lifecycle from post-sale handoff through discovery, configuration, integration, testing, training, go-live, and transition to Client Success.
• Improve Time to Delivery and Time to Value through standardized methodologies, phase-and-gate governance, clear milestones, and disciplined execution.
• Lead portfolio, backlog, capacity, and project health reviews to identify risk, remove bottlenecks, forecast go-lives, and improve delivery predictability.
• Ensure customer readiness, training, enablement, and adoption are embedded throughout implementation.
• Serve as the senior escalation point for strategic and at-risk customer engagements.

Customer Enablement & Learning

• Own the customer education, training, certification, and ongoing enablement strategy.
• Build and evolve the Customer Training Academy and scalable learning journeys across onboarding, administrator readiness, end-user adoption, advanced product usage, and continuing education.
• Deliver a blended learning model across instructor-led, virtual, self-service, on-demand, webinar, certification, and digital experiences.
• Use customer engagement, product usage, health, and support data to identify adoption gaps and increase customer proficiency and self-sufficiency.
• Leverage AI, automation, and digital experiences to personalize learning, accelerate content creation, and scale customer education.

Professional Services & Growth

• Lead Professional Services with accountability for revenue, pipeline, services attach, utilization, productivity, capacity, and project profitability.
• Partner with Marketing, Sales, and Client Success to build and execute the go-to-market strategy for Professional Services and generate customer demand.
• Enable Sales and Client Success to identify, position, and sell Professional Services through clear offerings, value propositions, sales plays, discovery tools, pricing guidance, and customer-facing collateral.
• Establish a recurring motion with Sales and Client Success to identify whitespace, build pipeline, and increase services attach across new customers, renewals, expansions, and strategic accounts.
• Develop repeatable, scalable Professional Services offerings and support strategic customer conversations to shape solutions, articulate value, and advance opportunities to close.
• Own disciplined scoping, pricing, SOW, contracting, forecasting, and capacity planning, partnering with Finance to ensure strong operational and financial performance.

Operational & Team Leadership

• Establish operating rhythms and executive visibility across implementation backlog, project health, capacity, utilization, pipeline, bookings, revenue, profitability, and customer risk.
• Align workforce capacity and skills with forecasted demand while balancing utilization, customer outcomes, and delivery performance.
• Partner across Marketing, Sales, Client Success, Product, Engineering, Support, and Finance to create a seamless customer journey.
• Equip customer-facing teams with the training, collateral, discovery questions, use cases, and positioning needed to identify and introduce Professional Services opportunities.
• Create feedback loops so customer delivery and learning insights inform product, customer success, and go-to-market priorities.
• Lead and develop a high-performing global team spanning project management, implementation, consulting, training, data, and customer enablement.
• Use data, technology, automation, and AI to continuously improve productivity, quality, scalability, and customer outcomes.

How Success Will Be Measured

You will own the core performance of the organization, including:

• Time to Delivery and Time to Value
• Resource utilization and capacity
• Professional Services bookings, pipeline, revenue, and attach rate
• Effective billing rate and project profitability
• Customer satisfaction
• Team productivity and delivery efficiency
• On-time go-live performance and implementation backlog
• Training participation, certification, and Academy engagement
• Product adoption following implementation and training
• Forecast and capacity accuracy
• Expansion opportunities generated through Professional Services

What We’re Looking For

• 10+ years of progressive experience across enterprise SaaS, Professional Services, software implementation, consulting, customer enablement, or related customer-facing functions.
• 5+ years leading customer delivery teams and people leaders.
• Demonstrated success leading complex SaaS implementations and Professional Services organizations.
• Proven experience developing, positioning, and selling Professional Services, consulting, or value-added services to enterprise customers.
• Strong commercial acumen and experience partnering with Sales, Marketing, and Customer Success to generate demand, build pipeline, and grow services revenue.
• Experience developing repeatable service offerings, value propositions, pricing models, SOWs, and customer proposals.
• Strong financial and operational acumen across bookings, revenue, utilization, forecasting, capacity planning, pricing, and project profitability.
• Experience building scalable implementation methodologies, governance models, and customer education or enablement programs.
• Strong understanding of how implementation quality, education, adoption, and value realization influence retention and expansion.
• Executive presence with experience navigating complex customer relationships, commercial discussions, and escalations.
• Demonstrated ability to use data, automation, and AI to improve organizational performance.
• Experience leading distributed or global teams preferred.
• Bachelor’s degree or equivalent experience; MBA, PMP, Six Sigma, or similar certification is a plus.

The Leader We’re Looking For

You are a builder, operator, and commercially minded customer leader who sees Implementation, Customer Enablement, and Professional Services as interconnected parts of the customer value journey.

You know how to build strong teams, create scalable operating models, improve customer outcomes, and drive financial performance. Just as importantly, you understand that Professional Services is more than a delivery function—you know how to identify customer needs, create differentiated offerings, generate demand, and convert customer challenges into valuable services engagements.

Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.

Benefits We Offer

·Hybrid and flexible work model

·Three weeks of vacation starting in your first year

·Paid sick days & family obligation days

·Comprehensive health & dental coverage from Day 1

·24/7 telemedicine access

·Mental health & wellness support

·Life insurance, AD&D, long term‑ disability & critical illness coverage

·RRSP & DPSP with employer matching

·Employee referral bonus

·Paid volunteer day & recognition programs

#LI-Hybrid

At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.

We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.

At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

The Opportunity

We are looking for a Director, Customer Delivery & Enablement to lead how customers implement, learn, adopt, and expand their use of our solutions.

This leader will own three interconnected functions:

• Customer Implementations — delivering predictable, high-quality implementations that accelerate time-to-value.
• Customer Enablement & Learning — scaling customer training, education, certification, and adoption.
• Professional Services — delivering high-value customer engagements while driving services growth, revenue, utilization, and profitability.

This is both a customer delivery and commercial leadership role. You will build an integrated delivery model across the customer lifecycle while partnering with Marketing, Sales, and Client Success to develop, position, and sell Professional Services offerings that solve customer challenges and expand the value customers receive from our platform.

We are looking for a builder, operator, and commercially minded customer leader who can scale teams and programs while delivering measurable customer and financial outcomes.

What You’ll Own

Customer Delivery & Implementation

• Own the end-to-end implementation lifecycle from post-sale handoff through discovery, configuration, integration, testing, training, go-live, and transition to Client Success.
• Improve Time to Delivery and Time to Value through standardized methodologies, phase-and-gate governance, clear milestones, and disciplined execution.
• Lead portfolio, backlog, capacity, and project health reviews to identify risk, remove bottlenecks, forecast go-lives, and improve delivery predictability.
• Ensure customer readiness, training, enablement, and adoption are embedded throughout implementation.
• Serve as the senior escalation point for strategic and at-risk customer engagements.

Customer Enablement & Learning

• Own the customer education, training, certification, and ongoing enablement strategy.
• Build and evolve the Customer Training Academy and scalable learning journeys across onboarding, administrator readiness, end-user adoption, advanced product usage, and continuing education.
• Deliver a blended learning model across instructor-led, virtual, self-service, on-demand, webinar, certification, and digital experiences.
• Use customer engagement, product usage, health, and support data to identify adoption gaps and increase customer proficiency and self-sufficiency.
• Leverage AI, automation, and digital experiences to personalize learning, accelerate content creation, and scale customer education.

Professional Services & Growth

• Lead Professional Services with accountability for revenue, pipeline, services attach, utilization, productivity, capacity, and project profitability.
• Partner with Marketing, Sales, and Client Success to build and execute the go-to-market strategy for Professional Services and generate customer demand.
• Enable Sales and Client Success to identify, position, and sell Professional Services through clear offerings, value propositions, sales plays, discovery tools, pricing guidance, and customer-facing collateral.
• Establish a recurring motion with Sales and Client Success to identify whitespace, build pipeline, and increase services attach across new customers, renewals, expansions, and strategic accounts.
• Develop repeatable, scalable Professional Services offerings and support strategic customer conversations to shape solutions, articulate value, and advance opportunities to close.
• Own disciplined scoping, pricing, SOW, contracting, forecasting, and capacity planning, partnering with Finance to ensure strong operational and financial performance.

Operational & Team Leadership

• Establish operating rhythms and executive visibility across implementation backlog, project health, capacity, utilization, pipeline, bookings, revenue, profitability, and customer risk.
• Align workforce capacity and skills with forecasted demand while balancing utilization, customer outcomes, and delivery performance.
• Partner across Marketing, Sales, Client Success, Product, Engineering, Support, and Finance to create a seamless customer journey.
• Equip customer-facing teams with the training, collateral, discovery questions, use cases, and positioning needed to identify and introduce Professional Services opportunities.
• Create feedback loops so customer delivery and learning insights inform product, customer success, and go-to-market priorities.
• Lead and develop a high-performing global team spanning project management, implementation, consulting, training, data, and customer enablement.
• Use data, technology, automation, and AI to continuously improve productivity, quality, scalability, and customer outcomes.

How Success Will Be Measured

You will own the core performance of the organization, including:

• Time to Delivery and Time to Value
• Resource utilization and capacity
• Professional Services bookings, pipeline, revenue, and attach rate
• Effective billing rate and project profitability
• Customer satisfaction
• Team productivity and delivery efficiency
• On-time go-live performance and implementation backlog
• Training participation, certification, and Academy engagement
• Product adoption following implementation and training
• Forecast and capacity accuracy
• Expansion opportunities generated through Professional Services

What We’re Looking For

• 10+ years of progressive experience across enterprise SaaS, Professional Services, software implementation, consulting, customer enablement, or related customer-facing functions.
• 5+ years leading customer delivery teams and people leaders.
• Demonstrated success leading complex SaaS implementations and Professional Services organizations.
• Proven experience developing, positioning, and selling Professional Services, consulting, or value-added services to enterprise customers.
• Strong commercial acumen and experience partnering with Sales, Marketing, and Customer Success to generate demand, build pipeline, and grow services revenue.
• Experience developing repeatable service offerings, value propositions, pricing models, SOWs, and customer proposals.
• Strong financial and operational acumen across bookings, revenue, utilization, forecasting, capacity planning, pricing, and project profitability.
• Experience building scalable implementation methodologies, governance models, and customer education or enablement programs.
• Strong understanding of how implementation quality, education, adoption, and value realization influence retention and expansion.
• Executive presence with experience navigating complex customer relationships, commercial discussions, and escalations.
• Demonstrated ability to use data, automation, and AI to improve organizational performance.
• Experience leading distributed or global teams preferred.
• Bachelor’s degree or equivalent experience; MBA, PMP, Six Sigma, or similar certification is a plus.

The Leader We’re Looking For

You are a builder, operator, and commercially minded customer leader who sees Implementation, Customer Enablement, and Professional Services as interconnected parts of the customer value journey.

You know how to build strong teams, create scalable operating models, improve customer outcomes, and drive financial performance. Just as importantly, you understand that Professional Services is more than a delivery function—you know how to identify customer needs, create differentiated offerings, generate demand, and convert customer challenges into valuable services engagements.

Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.

Benefits We Offer

·Hybrid and flexible work model

·Three weeks of vacation starting in your first year

·Paid sick days & family obligation days

·Comprehensive health & dental coverage from Day 1

·24/7 telemedicine access

·Mental health & wellness support

·Life insurance, AD&D, long term‑ disability & critical illness coverage

·RRSP & DPSP with employer matching

·Employee referral bonus

·Paid volunteer day & recognition programs

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Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, agitation associated with dementia due to Alzheimer’s disease, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, as well as multiple novel product candidates addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain’s biggest problems so patients and their loved ones can flourish. For more information, please visit us at www.axsome.com and follow us on LinkedIn and X.

About This Role

Axsome Therapeutics is seeking an Associate, TMF Documentation who is responsible for supporting clinical document filing and management of Trial Master Files (TMFs). This role helps ensure TMFs are current and inspection-ready for internal and external entities.

This role is based at Axsome’s HQ in New York City with an on-site requirement of at least three days per week. We are unable to consider candidates who are looking for fully remote roles.

Job Responsibilities and Duties include, but are not limited to, the following:

• Work closely with the Clinical Study Team to assist in the review and maintenance of study-specific TMFs in accordance with Standard Operating Procedures (SOPs) and regulatory guidelines

• Collect, review and index essential documents in accordance with the TMF Structure

• Assist with the maintenance of TMF study trackers

• Provide updates at team meetings of relevant TMF findings and document status as needed

• Ensure TMFs are always inspection-ready

• Assist in preparation for and participates in internal or external audits/inspections

• Demonstrate technical and strategic knowledge of applicable regulatory requirements, including applicable specifications, SOPs and ICH/GCP guidelines

• Maintain knowledge of current industry best practices

Requirements / Qualifications

• Bachelor’s degree required. Preference to candidates with a life science or nursing degree

• Minimum 6 months - 1 year of relevant experience

• Experience with electronic trial master file system(s) including uploading, reviewing, QC, and approval of study required documents preferred

• Knowledge of TMF Reference Model preferred

• Excellent written and oral communication skills.

• Ability to work on site Monday, Tuesday & Thursday. We are unable to consider candidates who

Salary and Benefits:

The anticipated salary range for this role is $60,000 - $70,000. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity and location. Axsome offers a competitive employment package that includes an annual bonus, significant equity and a generous benefits package.

Axsome is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, sexual orientation, gender identity, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.

Axsome Therapeutics does not accept unsolicited resumes from recruiters or third-party recruitment agencies and will not pay placement fees for unsolicited candidates that are sent to hiring managers, the HR team or other Axsome team members. Only approved vendors who have been explicitly asked to support a specific search will receive access to our Applicant Tracking System to submit candidates for consideration.