ABOUT THE ROLE:

Our pharmacy benefit management (PBM) offering represents an important growth area for Rightway. Helping clients better manage pharmacy spend to make drugs more affordable for their employees and dependents is critical to their business sustainability. Rightway is responsible for designing, building, and operating a new-to-the-world PBM model base on our core tenets: fairness & transparency, unlocking the supply chain, supporting the physician-patient relationship, and utilizing navigation to empower consumers.

The PBM Operations Associate is a member of the Rightway Operations team reporting to the Manager, Benefit Configuration. This role will be responsible for the configuration and maintenance of benefits, and related claims adjudication rules within the claim platforms.

WHAT YOU’LL DO:

• Review client benefit design documentation for completeness and accuracy, flagging open items and partnering with implementation and client success to resolve gaps prior to configuration.
• Configure client benefit designs in the claims adjudication platform, including plan parameters, copay structures, inclusions and exclusions, and utilization management edits, for both new client implementations and mid-year plan changes.
• Develop and execute test claim scenarios to validate benefit setup prior to go-live, and perform ongoing monitoring and regression testing to confirm accuracy after changes. Research, document, and correct identified defects through to resolution.
• Research and resolve inquiries related to claims adjudication and benefit configuration, partnering with client success to communicate findings and remediation steps.
• Work cross-functionally with product, client success, implementation, and formulary teams to ensure benefits are built and operating according to signed client requirements.
• Maintain complete, audit-ready documentation of benefit setup, testing evidence, and internal controls in support of audit and internal quality standards.
• Track work across implementation and plan change trackers, keeping status, ownership, and deadlines current so cross-functional partners have real-time visibility.

WHO YOU ARE:

• Bachelor’s degree preferred; relevant experience considered for exceptional candidates.
• 1-3 years of PBM experience in claims adjudication, benefit configuration, or testing/QA.
• Pharmacy Technician certification or related pharmacy experience highly desirable.
• Strong attention to detail with the ability to trace a claim outcome back to its configuration driver.
• Comfortable navigating ambiguity; able to work from incomplete requirements, ask the right questions, and exercise sound judgment when documentation doesn’t cover every scenario.
• Comfortable working in structured tools (Excel, Smartsheet, claims platforms) and managing multiple client deliverables against firm deadlines.
• Clear written communicator who documents decisions and keeps stakeholders informed without being prompted.

COMPENSATION: $65,000 - $85,000 annually, in addition to bonus and equity.

Compensation offered will be determined by geographic location, experience, and qualifications.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

1. We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2. We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3. We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4. We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5. We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

Responsible for the first-line (Level 1) review, triage, and disposition of fraud alerts and monitoring reports, as well as the investigation and disposition of fraud cases, to detect, prevent, and escalate fraudulent and unusual activity involving Pathward accounts, cards, and services, in accordance with the Enterprise Fraud Risk Management Program and applicable procedures. Analyzes customer and transactional activity across multiple monitoring populations, product types, and fraud typologies; conducts end-to-end case investigations; executes card actions to mitigate loss; and documents findings to a standard sufficient for regulatory, audit, and quality-assurance review. Performs the full range of Case Analyst investigative duties with the exception of Suspicious Activity Report (SAR) and Currency Transaction Report (CTR) filings, which are referred to and completed by BSA/AML Operations. Refers potentially suspicious activity for SAR consideration and escalates matters warranting specialized handling.

What You Will Do:

• Reviews and triages fraud alerts and monitoring reports across assigned populations (e.g., Velocity Foreign Non-Travel (VFNT), ACH Monitoring, Visa/MasterCard authorizations (VRM/FRM), Potential Fraud (Pfraud), CAMS, Multiple Address/Phone/SSN, Prohibited Countries, and closed-account reviews) to identify and detect unusual or potentially fraudulent activity.
• Establishes the expected activity profile for the account and product, compares observed versus expected activity, and identifies patterns consistent with known fraud typologies.
• Makes and documents a triage determination — resolve at review level, consolidate into an existing case, take immediate card action, or advance to full case investigation.
• Conducts end-to-end fraud case investigations, gathering and analyzing account, transaction, device, and relationship data across systems to confirm or rule out fraud, quantify exposure, and reach a supported disposition.
• Performs the full range of Case Analyst investigative duties — including case build-out, evidence gathering, narrative documentation, and case closure.
• Prepares and refers SAR- and CTR-eligible activity, with supporting documentation, to BSA/AML Operations for filing consideration and completion.
• Executes card actions (block, unblock, close, reissue) on Pathward Managed cards and submits Action Requests for Sponsorship cards through the established process, documenting the basis, date, and system used.
• Documents all review activity, analysis, and dispositions in Actimize and applicable tracking spreadsheets, clearly and at the time the step is performed, to a standard understandable by a regulator, auditor, or QA reviewer.
• Escalates SAR-eligible, immediate-attention, terrorist-financing, human-trafficking, or imminent-loss indicators same business day per the escalation procedures and prepares referral information for BSA/AML Operations.
• Answers inbound and returns outbound calls related to fraud monitoring, card status, and cardholder verification, completing required after-call documentation.
• Maintains service levels (SLAs), production, and quality standards for assigned workstreams in accordance with policies, procedures, and compliance requirements.
• Other duties as assigned.

What You Will Need:

• High School Diploma or equivalent.
• Typically requires less than two years of related experience. Exposure to fraud, payments, banking operations, or customer service required.
• Attention to detail and accuracy in transaction analysis and documentation.
• Ability to manage a daily workload and meet same-day and SLA-driven deadlines.
• Strong written and verbal communication skills.
• Self-sufficient and well organized with support; comfortable working across multiple systems and monitoring reports.
• Foundational understanding of fraud red flags and typologies (e.g., account takeover, first-party fraud, card-not-present fraud) preferred.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $17.25 hourly – $28 hourly

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The Analyst, Case Operations is responsible for the day-to-day investigation, documentation, and disposition of Pathward’s Suspicious Activity Monitoring (SAM) cases within the BSA/AML & Sanctions Operations team, ensuring compliance with the Bank Secrecy Act (BSA), AML regulations, and OCC supervisory expectations. Reporting to the Manager, BSA/AML Operations – Cases, this role performs the investigation, documentation, and disposition of escalated cases arising from SAM-related triggers, and supports Pathward in maintaining a well-governed, risk-based, and sustainable investigation and reporting framework. Responsible for supporting and enhancing the organization’s Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) compliance program.

What You Will Do:

• Conducts SAM case investigations, enhanced due diligence, and escalation activities.
• Investigates cases generated through transaction monitoring systems, as well as manual referrals.
• Executes day-to-day case work across case volumes, aging, investigation quality, and regulatory responsiveness, ensuring adherence to established SLAs and quality standards.
• Serves as a first-line individual contributor within the BSA/AML & Sanctions Operations team and Pathward’s Financial Crime Compliance (FCC) Program, partnering closely with the Alerts and SAR Filing teams, Compliance, Technology, Data Analytics, Program Management, and Assurance functions.
• Supports the development, implementation, and maintenance of BSA/AML policies, procedures, desktop procedures, and controls for the case function.
• Assists in executing components of the BSA/AML program including customer due diligence, sanctions screening, and suspicious activity identification, where applicable.
• Contributes to risk assessments to identify and evaluate BSA/AML risks across products, services, customers, and geographic locations.

Operational Execution & Investigations

• Investigate, document, and disposition cases in accordance with Pathward policies, procedures, and regulatory requirements.
• Maintain accountability for:
• SAM case investigations and dispositions
• Identification of suspicious activity and preparation of SAR referrals for the SAR Filing function
• CTR accuracy and timeliness
• Escalation of investigations requiring Enhanced Due Diligence (EDD)
• Timely, complete, and defensible responses to 314(a) information requests, law enforcement inquiries, subpoenas, and regulatory requests
• Manage assigned queues and workload to ensure cases remain within SLA and proactively escalate potential backlogs.

Quality & Collaboration

• Participate in coaching, feedback, and continuous learning to strengthen investigation skills and consistency.
• Perform self-review and support quality review of investigations and SAR referrals to ensure consistency, completeness, and defensibility.
• Contribute to a culture of accountability, consistency, and continuous improvement across SAM Case Operations within the BSA/AML & Sanctions Operations team.

Reporting

• Document investigation outcomes in clear, risk-focused narratives aligned with OCC expectations for senior management and Board oversight.

Risk Management & Root Cause Analysis

• Support root cause analysis for operational issues, trends, or findings, including identification of control gaps and recommendation of risk-based remediation actions.
• Support remediation activities that are sustainable and aligned with Pathward’s enterprise risk management framework.

Technology, Data Analytics & Rule Tuning

• Partner with FCC Program Management, Data Analytics, and Technology Assurance by providing feedback on SAM rules and scenarios, evaluating alert and case quality, and supporting appropriately governed, tested, and documented rule changes.

Policies, Procedures & Professional Development

• Follow and provide feedback on SAM case-related procedures, desktop procedures, checklists, sample narratives, and reference guides to help ensure they remain current, accurate, and aligned with regulatory guidance and operational practice.
• Participate in training, quality assurance, and mentorship, promoting professional growth and consistent execution.

What You Will Need:

• Bachelor’s degree required; professional certifications (e.g., CAMS) preferred.
• Experience in BSA/AML operations, financial crimes investigations, and SAM programs within a regulated financial institution.
• Demonstrated experience conducting case investigations and preparing SAR referrals.
• Working knowledge of Actimize, FCRM, and enterprise transaction monitoring systems.
• Strong analytical, communication, and organizational skills, with the ability to manage queues, SLAs, and personal workload.

The responsibilities listed above are not all inclusive and may be changed at any time.

#LI-Remote

Salary range:  $43,000 – $70,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

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Title: Independent Contractor – DSP-CPT-11477 Administrative & Operations Support Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A newly launched Ohio-based delivery (Amazon DSP) operation is seeking a part-time Virtual Assistant to provide back-office administrative, organizational, and reporting support as the business grows.

The VA will help maintain organized employee and audit documentation, improve spreadsheets and trackers, pull operational data, maintain recurring records, and ensure important administrative requirements do not fall through the cracks.

The position will begin at 10 hours per week, with the intent to gradually expand the VA’s responsibilities and hours as the business ramps.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Administrative & File Management

• Organize and maintain employee and operational files
• Maintain audit-ready documentation and folders
• Organize onboarding records such as required licenses, screening documentation, and related records
• Maintain workers’ compensation, insurance, and other business documentation
• Track outstanding administrative requests and deadlines
• Ensure important documents and information can be located quickly when requested

Spreadsheet & Operational Reporting

• Maintain and improve recurring Excel spreadsheets and trackers
• Pull operational data from client-provided systems
• Track daily routes, package volume, delivery results, and other operational information
• Organize data so the client can review business performance and costs
• Maintain accurate recurring reports
• Assist with simplifying repetitive data-entry and reporting workflows

General Operations Support

• Maintain task lists and follow up on outstanding administrative items
• Assist with occasional employee onboarding administration when needed
• Help document and organize policies and recurring business processes
• Support the owner and operations manager with back-office tasks
• Learn additional systems and responsibilities as the business grows
• Assist with inbox, calendar, or other executive-support activities as the role expands

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous administrative, executive assistant, operations support, or back-office experience required
• Strong Microsoft Excel / spreadsheet skills required
• File and document-management experience required
• Strong attention to detail and organizational skills
• Comfortable handling confidential employee and business records
• Experience working with operational data or recurring reports preferred
• Logistics, transportation, delivery, or similar experience is a plus but not required

IDEAL CANDIDATE PROFILE

• Highly organized and dependable
• Strong thinker and quick learner
• Excellent with spreadsheets and backend organization
• Able to take loosely organized information and turn it into a usable system
• Comfortable working in a fast-moving operational environment
• Proactive about tracking outstanding tasks and deadlines
• Able to learn unfamiliar platforms without extensive hand-holding
• Comfortable using AI tools to improve productivity
• Interested in becoming a dependable long-term resource as the company grows

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Excel
• Google Sheets
• Microsoft Office / Google Workspace
• AI Productivity Tools
• Amazon / Client Operational Systems – Training Provided

Work Schedule

• Contracted Hours per Week: 10 Hours (Hours expected to increase as the business grows)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Flexible EST Business Hours – TBD

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
• Contracted Hours per Week: 10 hours/week
• Daily Working Time: Flexible EST Business Hours – TBD
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Clear, Professional English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

The Company

Cledara helps businesses take control of their software subscriptions by providing visibility of software spend, cutting excess costs, and streamlining administrative tasks. Our platform allows companies to focus on what matters most: growing their business.

With over 1,300 customers globally, we are recognized as a leader in the SaaS management space. We are proud to announce that in February 2026, G2 named Cledara one of the Best UK Software Companies. This prestigious recognition follows our success in the G2 Winter 2025 Report, where we earned 16 badges for SaaS Spend and SaaS Operations Management. Our high ratings for usability and customer relationships underscore our commitment to a powerful yet user-friendly product.

We are a product-led company with a clear vision and backed by tier-1 investors, including Notion Capital, Nauta Capital, Anthemis and CommerzVentures. We have a market-leading product with a proven track record and a collaborative team with a high-performance culture. We believe in working hard so we can learn quickly and get better.

The Role

As one of the first members of our Operations team, you’ll work closely with the Head of Support & Operations to run and iterate the processes that power Cledara’s platform. Your work will directly impact our customers and product, and you’ll play a key role in shaping how operations evolve.

You will be responsible for:

• Executing exception handling and daily workflows for Cledara’s customer invoice matching process.

• Managing routine merchant classification and data enrichment with high accuracy.

• Supporting customer payment, reconciliation, and reward payout processes on a recurring basis.

• Operating manual fallbacks for automated product features to keep customer experiences seamless.

• Identifying recurring patterns or friction points in manual workflows and collaborating with the Product team to implement operational improvements.

• Fluent written and spoken English.

• High attention to detail and satisfaction in running daily, structured operational processes.

• A proactive, can-do attitude with the discipline to maintain quality across routine tasks.

• Eagerness to learn new tools and systems (especially modern Product and Operations platforms).

• Strong problem-solving instincts; able to follow established protocols while thinking critically when an edge case pops up.

• Passion for technology startups and curiosity about the SaaS industry.

• Ability to work from our Barcelona office 3 days per week.

About You

• You like routine and consistency: You get genuine satisfaction from working through a checklist, completing daily operational workflows, and keeping things running smoothly.
• You’re detail-oriented and reliable: You take pride in high accuracy and don’t lose focus during repetitive tasks.
• You’re a continuous improver: While you’re happy running the process as-is today, your eyes are always open to finding small efficiencies, documentation fixes, or patterns that could help automate work tomorrow.
• You bring positive energy: You are resilient, resourceful, and bring a practical, solution-oriented mindset to the team.
• You’re early in your career: Looking to gain deep, foundational experience in SaaS product operations from the ground up.

Your growth, wellness, and day-to-day experience matter to us. Here is how we set you up for success:

• Health and Wellness: Access to a Private Medical Insurance plan and a corporate ClassPass account.
• Professional Growth: A €500 annual training budget to support your ongoing learning and development.
• Work Environment: A vibrant office space featuring outdoor terraces, showers, and secure bike storage. This role will involve a hybrid model, with 3 days per week in the office, to foster collaboration and team culture.
• Tech: We will provide the tools you need to succeed, including an Apple MacBook.
• Culture and Food: A €100 per month food allowance to support your team lunches and daily sustenance and complimentary fruit, snacks, and team lunches.

Salary range - €24,000-€26,000

Build better healthcare together

Maple’s purpose is to meet the world’s healthcare needs. We’re Canada’s leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

The role

We’re looking for our next cohort of Bilingual Lab and Referral Operations Coordinators (French/English) to join our Care Delivery Operations team. This is a role where the details matter—where your precision, reliability and follow-through directly support the clinicians, patients and partners who depend on us every day.

In this role, you’ll own the day-to-day administrative workflows that keep lab and referral processes running smoothly—reviewing, processing and routing documentation, making sure nothing gets missed and everything meets our privacy and quality standards. Key to success will be your technical confidence, sharp organizational instincts, strong problem-solving skills and the ability to work both independently and collaboratively—all while managing multiple priorities without losing accuracy in a fast-paced environment.

Please note this is a fully administrative role—medical or clinical experience isn’t required, though prior admin work in a healthcare setting is an asset. This isn’t a lab-based position; Maple is a virtual platform connecting patients with doctors and nurse practitioners.

Your responsibilities

As a Bilingual Lab and Referral Operations Coordinator (French/English), you will:

• Take ownership of a high volume of incoming lab and referral documentation—faxes, voicemails and digital records—processing and managing each one in line with Maple’s privacy and security standards

• Upload, route and track lab results and referral information so clinicians can review and follow up without delay

• Respond to urgent lab communications and escalate critical results quickly—because getting it right the first time supports patient safety

• Dig into missing, incomplete or unclear documentation and coordinate with labs, clinics and internal teams to get it resolved

• Keep patient records accurate and ensure everything lines up between patient information and lab or referral data

• Support public health reporting and compliance-related documentation as required

• Work closely with Customer Support and Care Delivery teams to address lab- and referral-related questions from patients and providers

• Hold the bar high—consistently meeting accuracy, quality and turnaround expectations to keep care delivery running at its best

What success looks like

In your first 90 days, you’ll get a strong handle on Maple’s lab and referral workflows, tools and privacy requirements—and you’ll start contributing right away. That means managing a real volume of administrative tasks independently, hitting your productivity benchmarks and building solid working relationships with your teammates and cross-functional partners.

Over the next 6 to 12 months, you’ll be a trusted, go-to contributor on the team—someone colleagues count on for accuracy, clear communication and consistent follow-through. You’ll consistently meet or exceed quality and productivity expectations, take ownership of more complex issues as they arise,  and your work will be a visible part of what makes Care Delivery Operations run well.

What you bring

• Two or more years of experience in an administrative or operations role; a background as a Medical Office Assistant or Medical Receptionist, or experience in a healthcare or clinic environment, is an asset

• Fluency in both French and English—written and verbal—so you can support patients and partners across Canada

• A detail-oriented mindset with a genuine commitment to accuracy, quality and process adherence

• Confidence in managing multiple tasks and deadlines independently in a fast-paced, high-volume environment

• Strong written and verbal communication skills, with a natural ability to collaborate across teams

• Sharp problem-solving and critical thinking skills when navigating more complex or ambiguous issues

• Comfort learning and navigating multiple systems and tools; experience with Google Workspace, PDF management tools and Slack is an asset

Play to your strengths. Finding the right fit goes both ways—so this section is yours to complete. When you join, you’ll add the unique strengths you bring that aren’t captured above.

How we’ll support you

We recognize our people’s health is everything. That’s why we take care of them.

• Maple for you and your family: 24⁄7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one

• Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most

• Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialized therapy

• Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most

• Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best

• Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year

• Group retirement savings plan: We’re here for the long haul. Invest in your future with our group retirement plan

The details

• Job type: Existing vacancy, full-time

• Hiring manager: Team Lead, Care Delivery Operations

• Location: Remote within Canada

• Start date: October 2026

• Vacation: 3 weeks

• Pay range: $21.30 - $23.15

Offers can vary depending on skills, experience and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.

We’re committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role’s requirements.

Use of artificial intelligence

We don’t currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

Tradewater

Refrigerant Collections Associate

Location: Remote, U.S.

A certified B Corp, Tradewater is on a mission to bend the curve on global warming as quickly as possible, directly combating climate change by identifying, collecting, and mitigating the release of non-CO₂ superpollutants—including old refrigerants, excess halons, and methane. These actions reduce potent greenhouse gases, protect the ozone layer, and generate high-integrity carbon credits that fund and expand our mission worldwide. Our projects also create measurable social and economic value for local communities, creating long-lasting benefits that strengthen economies and improve ecosystems endangering public health.

Targeting superpollutants offers one of the fastest, most cost-effective climate strategies available today. These non-CO₂ gases drivenearly half of all human-caused warming, areexponentially more potent than CO₂, and cannot be removed from the atmosphere once released. Cutting halocarbons and methane delivers bigger and faster climate benefits than CO₂ reductions alone and leading models, from MIT to the IPCC, agree that tackling superpollutants is essential to any credible net-zero pathway.

Since 2012, Tradewater has prevented over 10.6 million tons of CO₂ equivalent from releasing into the atmosphere and are on path to prevent at least 30 million tons by 2030.  We are committed to bending the curve on global warming as quickly as possible and delivering trusted, measurable, scalable climate impact today.

The Opportunity

The Refrigerant Collections Associate is part of our U.S. Halocarbon team and is responsible for traveling throughout the country to support the collection of refrigerants across the United States. This role is expected to spend 30-50% of their time driving or flying to support these efforts, supporting the Midwest and Southern regions. When not on the road, this role is responsible for planning collection trips and working with our sourcing team, fielding inbound calls and pipeline support for our Small Scall Aggregation (SSA) efforts.

The Refrigerant Collections Associate position is a combination of remote and travel. Candidates must be based in proximity to a major airport; Kansas City, St. Louis, Nashville, Atlanta, Dallas-Fort Worth, or Chicago preferred. Candidates must be available, able and willing to travel according to the requirements listed below.

Applications for this position will be accepted through September 8, 2026. Please include as part of your application a cover letter detailing your interest and experience with respect to this role.

Key Responsibilities and Duties:

• Collaborate across the Sourcing and Collection Teams to implement sales and collection strategies. Support the Sourcing Team in fielding inquiries throughout all stages of the sales pipeline.
• Stay up to date on market trends and communicate upwards to leadership. Offer constructive upward feedback on strategies that allow Tradewater to hold a strong position in the refrigerant market.
• Region target setting: Work with manager to set specific targets for assigned region and/or project type.
• Respond to, generate, and identify leads (inbound and outbound) through email, phone, webform submission, social media, etc and successfully move them through the sourcing pipeline; resulting in prospect to converted, prospect to acquired conversions.
• Manage and foster positive professional short-term relationships with clients from diverse backgrounds, ensuring exceptional service, timely and accurate responses.
• Assess and report on collection strategies and outcomes within region to ensure optimal performance. Use data systems and tools to make accurate assessments of pricing and other financial implications of specific deals and then make informed recommendations on how to close the deals.
• Within specific parameters, negotiate the purchase of eligible refrigerants, maintaining cost-effectiveness, and strategic collection methods.
• Take multiple trips per month (approximately 2–4-days each) to collect refrigerant, spending up to 10 days on the road monthly and involving long distance driving (rental car provide) and flights within the United States, largely within region of responsibility, but could include other regions as required. Lift cylinders up to 80 pounds solo and be able to maneuver 220 pounds with leverage or other assistance.
• Plan and execute strategic and effective collections trips, including collaboration with neighboring/overlapping regions, maintain an accurate supply and ongoing replenishment of supplies to meet trip needs, and wrap collections trips in an accurate and timely manner, including managing large quantities of cash. Safely package refrigerant for transport and follow DOT, EPA, and other safety protocols. Ensure purchase documentation for all deals are checked for accuracy.
• Maintain communication with committed deals and agents within your region to keep them updated on upcoming trips. Communicate professionally, concisely, and promptly with all stakeholders affected by the work or by developments in assigned region or project.
• Utilize Customer Relationship Management Software and Data Systems to move clients through the sales pipeline and provide detailed and accurate data and information.
• Follow Standard Operating Procedures (SOPs), guidelines, and policies. Create and maintain internal resources, such as training materials, reference guides, SOPs to support team onboarding and the continuous improvement of department operations.
• Be knowledgeable of other departments’ workflows and collaborate cross-functionally to
• support shared goals and improve operational efficiency. Provide feedback to enhance
• internal workflows and suggest process improvements that support business growth. Triage and field client issues that require escalation to other teams. Internally collaborate to resolve issues pertaining to payment, shipping, collection, weight discrepancies, etc.
• Maintain technical refrigerant knowledge of chemical and physical properties such as classification and composition, as well as, where and how gases are used.
• Strong technical knowledge of cylinder sizes, tare weights, recognizing the differences between various container types, refrigerant identifiers and safety/HazMat classifications.
• Knowledge of storage and handling procedures, in order to coordinate refrigerant shipments in full compliance with DOT and HazMat regulations, guiding clients on proper labeling, packaging and documentation.
• Obtain EPA certification and maintain up-to-date knowledge of protocols, verifier requirements, DOT and EPA shipping regulations, and other relevant compliance standards.
• Be knowledgeable of other departments’ workflows and collaborate cross-functionally to support shared goals and improve operational efficiency. Provide feedback to enhance internal workflows and suggest process improvements that support business growth. Triage and field client issues that require escalation to other teams. Internally collaborate to resolve issues pertaining to payment, shipping, collection, weight discrepancies, etc.
• Facilitate assigned training sessions and actively contribute to the content. Serve as an onboarding buddy to new team members.
• Support Special Projects when applicable.

Requirements:

• Bachelor’s degree and/or 5-7 years relevant equivalent work experience.
• Passion for environmental sustainability and mission to fight climate change.
• Ability and willingness to travel by car or plane within the United States, roughly 30% of the time (average 1-3 trips per month) and drive long hours (up to 12 hours per day). International travel may be required occasionally for company meetings.
• Confidence to coordinate and execute travel independently, in a timely manner, often to rural areas.
• Great communication and interpersonal skills, including prior demonstrated customer service experience.
• Experience with and comfort using Microsoft Suite and other web-based applications on both computers and smart phones. Experience using CRMs and/or inventory management systems preferred.
• Strong attention to detail, ability to be incredibly careful with paperwork, and ability to thoroughly complete tasks.
• Willingness to handle and transport refrigerants and follow DOT Hazmat Regulations.
• Disciplined approach to carefully comply with policies and safety procedures.
• Willingness to handle new situations and meet challenges with enthusiasm.
• All candidates must have a clean driving record and pass a driving record check, own a smartphone, be able to maneuver containers up to 220 pounds, with the help of rolling and leveraging, and be able to lift, on your own, containers that weigh up to 80 pounds.
• While it is not necessary that a candidate have their own car or truck, it is preferred.
• Not required but knowledge of DOT hazmat regulations an added plus.
• Not required, but experience with HVAC and refrigerants an added plus.
• Not required but experience preparing shipping documents an added plus.

The Application Process

If you are passionate about Tradewater’s mission and think you can be successful in this role, even if you don’t check all the boxes, please apply. Here is a guide for what to expectthroughout the hiring process.

Tradewater provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, political affiliation, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws.

Tradewater is committed to providing reasonable accommodation to individuals living with disabilities. If you are a qualified individual living with a disability and need assistance expressing interest online, please email [email protected]. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

Salary & Benefits

The expected annual salary range for a U.S. based candidate is between $55,000-$70,000 USD. Compensation is determined based on a variety of factors including relevant experience, other position-related qualifications/skills, geographic location, and business needs.

This position may be based in a variety of locations around the world. Tradewater’s compensation approach is determined by geographic location as well as relevant experience, qualifications, and skills.

Benefits vary by region and may include:

• A bonus program to recognize the shared success of our team.
• Multiple paid time away from work offerings; including personal and sick time, parental leave, and company and floating (flex) holidays.
• Home office reimbursement for new team members to support a productive home working environment.
• An annual professional development budget for you to further your growth.
• Free mental health benefits and services
• A team-wide annual retreat – an opportunity to spend quality in-person time with other Tradewateurs.
• Currently available in the U.S.:
  • Employer provided insurance including health, life, disability; with options to elect dental, vision and other supplemental coverage.
  • Safe Harbor 401(k) retirement plan with an annual employer contribution

Build better healthcare together

Maple’s purpose is to meet the world’s healthcare needs. We’re Canada’s leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

The role

We’re looking for our next cohort of Bilingual Lab and Referral Operations Coordinators (French/English) to join our Care Delivery Operations team. This is a role where the details matter—where your precision, reliability and follow-through directly support the clinicians, patients and partners who depend on us every day.

In this role, you’ll own the day-to-day administrative workflows that keep lab and referral processes running smoothly—reviewing, processing and routing documentation, making sure nothing gets missed and everything meets our privacy and quality standards. Key to success will be your technical confidence, sharp organizational instincts, strong problem-solving skills and the ability to work both independently and collaboratively—all while managing multiple priorities without losing accuracy in a fast-paced environment.

Please note this is a fully administrative role—medical or clinical experience isn’t required, though prior admin work in a healthcare setting is an asset. This isn’t a lab-based position; Maple is a virtual platform connecting patients with doctors and nurse practitioners.

Your responsibilities

As a Bilingual Lab and Referral Operations Coordinator (French/English), you will:

• Take ownership of a high volume of incoming lab and referral documentation—faxes, voicemails and digital records—processing and managing each one in line with Maple’s privacy and security standards

• Upload, route and track lab results and referral information so clinicians can review and follow up without delay

• Respond to urgent lab communications and escalate critical results quickly—because getting it right the first time supports patient safety

• Dig into missing, incomplete or unclear documentation and coordinate with labs, clinics and internal teams to get it resolved

• Keep patient records accurate and ensure everything lines up between patient information and lab or referral data

• Support public health reporting and compliance-related documentation as required

• Work closely with Customer Support and Care Delivery teams to address lab- and referral-related questions from patients and providers

• Hold the bar high—consistently meeting accuracy, quality and turnaround expectations to keep care delivery running at its best

What success looks like

In your first 90 days, you’ll get a strong handle on Maple’s lab and referral workflows, tools and privacy requirements—and you’ll start contributing right away. That means managing a real volume of administrative tasks independently, hitting your productivity benchmarks and building solid working relationships with your teammates and cross-functional partners.

Over the next 6 to 12 months, you’ll be a trusted, go-to contributor on the team—someone colleagues count on for accuracy, clear communication and consistent follow-through. You’ll consistently meet or exceed quality and productivity expectations, take ownership of more complex issues as they arise,  and your work will be a visible part of what makes Care Delivery Operations run well.

What you bring

• Two or more years of experience in an administrative or operations role; a background as a Medical Office Assistant or Medical Receptionist, or experience in a healthcare or clinic environment, is an asset

• Fluency in both French and English—written and verbal—so you can support patients and partners across Canada

• A detail-oriented mindset with a genuine commitment to accuracy, quality and process adherence

• Confidence in managing multiple tasks and deadlines independently in a fast-paced, high-volume environment

• Strong written and verbal communication skills, with a natural ability to collaborate across teams

• Sharp problem-solving and critical thinking skills when navigating more complex or ambiguous issues

• Comfort learning and navigating multiple systems and tools; experience with Google Workspace, PDF management tools and Slack is an asset

Play to your strengths. Finding the right fit goes both ways—so this section is yours to complete. When you join, you’ll add the unique strengths you bring that aren’t captured above.

How we’ll support you

We recognize our people’s health is everything. That’s why we take care of them.

• Maple for you and your family: 24⁄7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one

• Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most

• Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialized therapy

• Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most

• Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best

• Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year

• Group retirement savings plan: We’re here for the long haul. Invest in your future with our group retirement plan

The details

• Job type: Existing vacancy, full-time

• Hiring manager: Team Lead, Care Delivery Operations

• Location: Remote within Canada

• Start date: October 2026

• Vacation: 3 weeks

• Pay range: $21.30 - $23.15

Offers can vary depending on skills, experience and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.

We’re committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role’s requirements.

Use of artificial intelligence

We don’t currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

AutoCAD Drafter (Entry Level)Department: OperationsEmployment Type: Full TimeLocation: ClientCompensation: ₱25,000 – ₱35,000 / monthDescriptionThe Pre-Construction Associate plays a key role in supporting architects, engineers, project managers, and field teams in...

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11477 Administrative & Operations Support Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A newly launched Ohio-based delivery (Amazon DSP) operation is seeking a part-time Virtual Assistant to provide back-office administrative, organizational, and reporting support as the business grows.

The VA will help maintain organized employee and audit documentation, improve spreadsheets and trackers, pull operational data, maintain recurring records, and ensure important administrative requirements do not fall through the cracks.

The position will begin at 10 hours per week, with the intent to gradually expand the VA’s responsibilities and hours as the business ramps.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Administrative & File Management

• Organize and maintain employee and operational files
• Maintain audit-ready documentation and folders
• Organize onboarding records such as required licenses, screening documentation, and related records
• Maintain workers’ compensation, insurance, and other business documentation
• Track outstanding administrative requests and deadlines
• Ensure important documents and information can be located quickly when requested

Spreadsheet & Operational Reporting

• Maintain and improve recurring Excel spreadsheets and trackers
• Pull operational data from client-provided systems
• Track daily routes, package volume, delivery results, and other operational information
• Organize data so the client can review business performance and costs
• Maintain accurate recurring reports
• Assist with simplifying repetitive data-entry and reporting workflows

General Operations Support

• Maintain task lists and follow up on outstanding administrative items
• Assist with occasional employee onboarding administration when needed
• Help document and organize policies and recurring business processes
• Support the owner and operations manager with back-office tasks
• Learn additional systems and responsibilities as the business grows
• Assist with inbox, calendar, or other executive-support activities as the role expands

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous administrative, executive assistant, operations support, or back-office experience required
• Strong Microsoft Excel / spreadsheet skills required
• File and document-management experience required
• Strong attention to detail and organizational skills
• Comfortable handling confidential employee and business records
• Experience working with operational data or recurring reports preferred
• Logistics, transportation, delivery, or similar experience is a plus but not required

IDEAL CANDIDATE PROFILE

• Highly organized and dependable
• Strong thinker and quick learner
• Excellent with spreadsheets and backend organization
• Able to take loosely organized information and turn it into a usable system
• Comfortable working in a fast-moving operational environment
• Proactive about tracking outstanding tasks and deadlines
• Able to learn unfamiliar platforms without extensive hand-holding
• Comfortable using AI tools to improve productivity
• Interested in becoming a dependable long-term resource as the company grows

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Excel
• Google Sheets
• Microsoft Office / Google Workspace
• AI Productivity Tools
• Amazon / Client Operational Systems – Training Provided

Work Schedule

• Contracted Hours per Week: 10 Hours (Hours expected to increase as the business grows)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Flexible EST Business Hours – TBD

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
• Contracted Hours per Week: 10 hours/week
• Daily Working Time: Flexible EST Business Hours – TBD
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Clear, Professional English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11476 Compliance Case Management & Quality Control Virtual Assistant/Business Support VA/Entry-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A technology-first company supporting property owners and property management companies is seeking a part-time Virtual Assistant to manage housing-code compliance cases from initial intake through final submission and acceptance.

The VA will work within an established process and existing SOPs to verify AI-generated case information, create and track work orders, review repair evidence, assemble proof-of-repair packages, and monitor cases through closure.

This is not a basic data-entry role. The position requires strong attention to detail, sound judgment when reviewing documents and photos, consistent deadline management, and the ability to flag questionable information before it creates compliance issues.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Case Intake & Work Order Management

• Review incoming violation notices and verify case information for accuracy
• Confirm addresses, unit numbers, notice numbers, cited items, and deadlines
• Create or verify work orders for individual violations
• Check for existing work orders before creating new records
• Maintain accurate case information across required systems
• Prioritize work based on repair deadlines and urgency

Evidence Review & Quality Control

• Review completed work orders and supporting documentation
• Confirm that photographs and completion notes clearly support the required repair
• Ensure evidence is matched to the correct violation
• Identify weak, missing, or unclear documentation before submission
• Request corrections or additional evidence when needed
• Escalate questionable items rather than making assumptions

Submission & Case Closure

• Assemble proof-of-repair packets according to established templates
• Submit completed documentation through applicable government portals
• Select required re-inspection or submission options
• Log submission activity accurately
• Keep cases open until final agency acceptance
• Maintain clear records of outstanding items, deadlines, and next steps

Communication & Process Support

• Communicate through email and Slack with internal team members and, when appropriate, client contacts
• Follow established SOPs and operating procedures
• Maintain clear written notes, captions, and escalation summaries
• Support additional compliance-processing tasks as assigned

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous operations, case management, quality control, claims processing, compliance, or similar process-driven experience required
• Proficiency in using VLOOKUP in Excel or Google Sheets
• Strong document review and data-verification skills required
• Strong written English required
• Experience working against deadlines and measurable KPIs strongly preferred
• Comfortable learning multiple web-based platforms
• Strong attention to detail and process discipline required
• Customer service or client communication experience preferred
• Property management, facilities, maintenance coordination, real estate operations, insurance claims, or regulatory compliance experience is a plus but not required
• Spreadsheet and basic image-handling experience preferred

IDEAL CANDIDATE PROFILE

• Exceptionally detail-oriented and accurate
• Strong document-reading and data-verification skills
• Comfortable reviewing photographs and determining whether evidence is complete
• Disciplined with repetitive daily workflows
• Able to prioritize work according to deadlines rather than simply working in order received
• Comfortable in a metrics-driven environment
• Able to work independently without constant supervision
• Technically comfortable with web-based systems
• Proactive about flagging issues rather than guessing
• Reliable, motivated, and accountable for deliverables

PERFORMANCE EXPECTATIONS

The VA will be evaluated primarily on:

Quantity and quality of work orders reviewed

Quantity and quality of evidence packets prepared

First-pass acceptance rate of submitted proof-of-repair packets

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Slack
• Google Workspace
• Microsoft Office / Microsoft 365
• Web-Based Business Platforms
• Government / Compliance Portals
• Client Proprietary Systems – Training Provided

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 10:00 AM – 2:00 PM EST OR 2:00 PM – 6:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior, and Advanced Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 10:00 AM – 2:00 PM EST OR 2:00 PM – 6:00 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Strong Written English Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world’s most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery – across AI and traditional search. Yext’s API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext’s own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com.

As a Publisher Operations Analyst, you will be responsible for investigating, escalating, and resolving technical issues across a network of over 200 publishers (Google, Apple, Facebook, Bing, Yelp, etc). We’re looking for someone with a can-do attitude, a strong attention to detail, a problem-solving mindset, and a proven ability to learn quickly. In this role, you’ll work directly with internal stakeholders (Support, Client Success, Operations, Product, and Engineering) as well as external stakeholders (Clients and Publishers). This diverse collaboration will put your ability to appropriately present information for various audiences to the test.

What You’ll Do:

Become a Publisher Specialist –  Master Publisher concepts, workflows, and requirements; continuously learning to stay current in depth and breadth for a product that rapidly evolves both internally and externally

Manage Publisher Escalation Paths – Investigate, escalate, and resolve a diverse range of difficult client issues across the Yext Publisher Network. Overseeing escalation paths, trends, and operational health

Be a Client Advocate – Be a client-facing representative of Yext, guiding clients through challenging issues; ensuring professionalism, active listening and a clear understanding of the needs of our clients

More Specifically:

• Become an expert in the Yext software and the Yext Publisher Network
• Be a client-facing and publisher-facing representative of Yext
• Liaise with Publishers to manage operational pipelines, drive issue resolution, and appropriately communicate work status to clients
• Work cross-functionally to deliver exceptional service, and ensure we are exceeding client expectations - every time!
• Manage and prioritize multiple inbound requests and drive to completion
• Adhere ticket management strategies and ensure adherence to the SLA
• Maintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (set KPIs)
• Follow complex processes and understand nuances in order to troubleshoot product and publisher issues
• Refer to and build out internal process documentation; outlining functionality and changes in publisher integrations
• Consolidate and deliver meaningful product feedback to internal stakeholders to drive product improvement
• Synchronize efforts with Engineering and Product teams to scope, test, and implement product features
• Maintain the Yext category taxonomy and handle all aspects of matching categories to new partner and publisher category lists
• Manage our outsourced team, including performing daily checks and providing support for escalated issues
• Use technical tools like SQL, Snowflake, and Scripts to proactively evaluate operational health, audit client accounts, and resolve issues at scale

What You Have

• BA/BS degree or a similar college-level education
• Eagerness and flexibility to learn and contribute to the team
• Comfortability in working in a fast-paced environment with multiple priorities and responsibilities
• Ability to work quickly and independently with excellent time management and organizational skills required
• Detail-oriented mindset with the patience to work through complex issues
• Outstanding interpersonal skills; along with strong ability to communicate issues across departments and with external contacts while using relevant verbiage
• Proficiency in excel, with experience writing SQL queries
• Preferred: Familiarity with APIs
• Preferred: Basic experience writing scripts to iterate tasks or manipulate data a plus
• Preferred: Proficiency in languages such as Spanish, French, and/or German is a plus

Why you’ll love it here

• PubOps is a truly collaborative team: While you will be individually responsible for servicing an array of client escalations, the team will be there every step of the way.
• Positive culture is a key indicator of success: We work hard to deliver quality work but are also dedicated to building a strong team culture
• Ownership and responsibility: At each level of the career journey, your ever-growing expertise and hard work will have a direct impact on client experience and the success of Yext products.

#LI-RK1

#LI-Remote

Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.

It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

Security Alert

All legitimate Yext communications come from @yext.com email addresses. Messages from other domains (for example, @yext.team) are not authorized and are likely fraudulent. If you receive a message that seems suspicious, do not share personal information, click on links, or provide payment. Instead, please report the communication to security@yext.com.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11477 Administrative & Operations Support Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A newly launched Ohio-based delivery (Amazon DSP) operation is seeking a part-time Virtual Assistant to provide back-office administrative, organizational, and reporting support as the business grows.

The VA will help maintain organized employee and audit documentation, improve spreadsheets and trackers, pull operational data, maintain recurring records, and ensure important administrative requirements do not fall through the cracks.

The position will begin at 10 hours per week, with the intent to gradually expand the VA’s responsibilities and hours as the business ramps.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Administrative & File Management

• Organize and maintain employee and operational files
• Maintain audit-ready documentation and folders
• Organize onboarding records such as required licenses, screening documentation, and related records
• Maintain workers’ compensation, insurance, and other business documentation
• Track outstanding administrative requests and deadlines
• Ensure important documents and information can be located quickly when requested

Spreadsheet & Operational Reporting

• Maintain and improve recurring Excel spreadsheets and trackers
• Pull operational data from client-provided systems
• Track daily routes, package volume, delivery results, and other operational information
• Organize data so the client can review business performance and costs
• Maintain accurate recurring reports
• Assist with simplifying repetitive data-entry and reporting workflows

General Operations Support

• Maintain task lists and follow up on outstanding administrative items
• Assist with occasional employee onboarding administration when needed
• Help document and organize policies and recurring business processes
• Support the owner and operations manager with back-office tasks
• Learn additional systems and responsibilities as the business grows
• Assist with inbox, calendar, or other executive-support activities as the role expands

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous administrative, executive assistant, operations support, or back-office experience required
• Strong Microsoft Excel / spreadsheet skills required
• File and document-management experience required
• Strong attention to detail and organizational skills
• Comfortable handling confidential employee and business records
• Experience working with operational data or recurring reports preferred
• Logistics, transportation, delivery, or similar experience is a plus but not required

IDEAL CANDIDATE PROFILE

• Highly organized and dependable
• Strong thinker and quick learner
• Excellent with spreadsheets and backend organization
• Able to take loosely organized information and turn it into a usable system
• Comfortable working in a fast-moving operational environment
• Proactive about tracking outstanding tasks and deadlines
• Able to learn unfamiliar platforms without extensive hand-holding
• Comfortable using AI tools to improve productivity
• Interested in becoming a dependable long-term resource as the company grows

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Excel
• Google Sheets
• Microsoft Office / Google Workspace
• AI Productivity Tools
• Amazon / Client Operational Systems – Training Provided

Work Schedule

• Contracted Hours per Week: 10 Hours (Hours expected to increase as the business grows)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Flexible EST Business Hours – TBD

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
• Contracted Hours per Week: 10 hours/week
• Daily Working Time: Flexible EST Business Hours – TBD
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Clear, Professional English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11476 Compliance Case Management & Quality Control Virtual Assistant/Business Support VA/Entry-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A technology-first company supporting property owners and property management companies is seeking a part-time Virtual Assistant to manage housing-code compliance cases from initial intake through final submission and acceptance.

The VA will work within an established process and existing SOPs to verify AI-generated case information, create and track work orders, review repair evidence, assemble proof-of-repair packages, and monitor cases through closure.

This is not a basic data-entry role. The position requires strong attention to detail, sound judgment when reviewing documents and photos, consistent deadline management, and the ability to flag questionable information before it creates compliance issues.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Case Intake & Work Order Management

• Review incoming violation notices and verify case information for accuracy
• Confirm addresses, unit numbers, notice numbers, cited items, and deadlines
• Create or verify work orders for individual violations
• Check for existing work orders before creating new records
• Maintain accurate case information across required systems
• Prioritize work based on repair deadlines and urgency

Evidence Review & Quality Control

• Review completed work orders and supporting documentation
• Confirm that photographs and completion notes clearly support the required repair
• Ensure evidence is matched to the correct violation
• Identify weak, missing, or unclear documentation before submission
• Request corrections or additional evidence when needed
• Escalate questionable items rather than making assumptions

Submission & Case Closure

• Assemble proof-of-repair packets according to established templates
• Submit completed documentation through applicable government portals
• Select required re-inspection or submission options
• Log submission activity accurately
• Keep cases open until final agency acceptance
• Maintain clear records of outstanding items, deadlines, and next steps

Communication & Process Support

• Communicate through email and Slack with internal team members and, when appropriate, client contacts
• Follow established SOPs and operating procedures
• Maintain clear written notes, captions, and escalation summaries
• Support additional compliance-processing tasks as assigned

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous operations, case management, quality control, claims processing, compliance, or similar process-driven experience required
• Proficiency in using VLOOKUP in Excel or Google Sheets
• Strong document review and data-verification skills required
• Strong written English required
• Experience working against deadlines and measurable KPIs strongly preferred
• Comfortable learning multiple web-based platforms
• Strong attention to detail and process discipline required
• Customer service or client communication experience preferred
• Property management, facilities, maintenance coordination, real estate operations, insurance claims, or regulatory compliance experience is a plus but not required
• Spreadsheet and basic image-handling experience preferred

IDEAL CANDIDATE PROFILE

• Exceptionally detail-oriented and accurate
• Strong document-reading and data-verification skills
• Comfortable reviewing photographs and determining whether evidence is complete
• Disciplined with repetitive daily workflows
• Able to prioritize work according to deadlines rather than simply working in order received
• Comfortable in a metrics-driven environment
• Able to work independently without constant supervision
• Technically comfortable with web-based systems
• Proactive about flagging issues rather than guessing
• Reliable, motivated, and accountable for deliverables

PERFORMANCE EXPECTATIONS

The VA will be evaluated primarily on:

Quantity and quality of work orders reviewed

Quantity and quality of evidence packets prepared

First-pass acceptance rate of submitted proof-of-repair packets

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Slack
• Google Workspace
• Microsoft Office / Microsoft 365
• Web-Based Business Platforms
• Government / Compliance Portals
• Client Proprietary Systems – Training Provided

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 10:00 AM – 2:00 PM EST OR 2:00 PM – 6:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior, and Advanced Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 10:00 AM – 2:00 PM EST OR 2:00 PM – 6:00 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Strong Written English Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11477 Administrative & Operations Support Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A newly launched Ohio-based delivery (Amazon DSP) operation is seeking a part-time Virtual Assistant to provide back-office administrative, organizational, and reporting support as the business grows.

The VA will help maintain organized employee and audit documentation, improve spreadsheets and trackers, pull operational data, maintain recurring records, and ensure important administrative requirements do not fall through the cracks.

The position will begin at 10 hours per week, with the intent to gradually expand the VA’s responsibilities and hours as the business ramps.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Administrative & File Management

• Organize and maintain employee and operational files
• Maintain audit-ready documentation and folders
• Organize onboarding records such as required licenses, screening documentation, and related records
• Maintain workers’ compensation, insurance, and other business documentation
• Track outstanding administrative requests and deadlines
• Ensure important documents and information can be located quickly when requested

Spreadsheet & Operational Reporting

• Maintain and improve recurring Excel spreadsheets and trackers
• Pull operational data from client-provided systems
• Track daily routes, package volume, delivery results, and other operational information
• Organize data so the client can review business performance and costs
• Maintain accurate recurring reports
• Assist with simplifying repetitive data-entry and reporting workflows

General Operations Support

• Maintain task lists and follow up on outstanding administrative items
• Assist with occasional employee onboarding administration when needed
• Help document and organize policies and recurring business processes
• Support the owner and operations manager with back-office tasks
• Learn additional systems and responsibilities as the business grows
• Assist with inbox, calendar, or other executive-support activities as the role expands

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous administrative, executive assistant, operations support, or back-office experience required
• Strong Microsoft Excel / spreadsheet skills required
• File and document-management experience required
• Strong attention to detail and organizational skills
• Comfortable handling confidential employee and business records
• Experience working with operational data or recurring reports preferred
• Logistics, transportation, delivery, or similar experience is a plus but not required

IDEAL CANDIDATE PROFILE

• Highly organized and dependable
• Strong thinker and quick learner
• Excellent with spreadsheets and backend organization
• Able to take loosely organized information and turn it into a usable system
• Comfortable working in a fast-moving operational environment
• Proactive about tracking outstanding tasks and deadlines
• Able to learn unfamiliar platforms without extensive hand-holding
• Comfortable using AI tools to improve productivity
• Interested in becoming a dependable long-term resource as the company grows

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Excel
• Google Sheets
• Microsoft Office / Google Workspace
• AI Productivity Tools
• Amazon / Client Operational Systems – Training Provided

Work Schedule

• Contracted Hours per Week: 10 Hours (Hours expected to increase as the business grows)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Flexible EST Business Hours – TBD

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
• Contracted Hours per Week: 10 hours/week
• Daily Working Time: Flexible EST Business Hours – TBD
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Clear, Professional English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

About Us

At #paid, we’re on a mission to empower creators to do what they love—create. Our marketplace connects vetted creators with some of the world’s most iconic brands, like McDonald’s, Samsung, and Disney, fostering authentic collaborations that drive real business results. We’ve built a marketplace that solves big challenges in the creator ecosystem, from fair pricing to algorithmic matching and content usage rights, ensuring every partnership is seamless and impactful.

With our proprietary technology and an unwavering commitment to trust and transparency, we’re revolutionizing the way brands and creators come together to make magic. Rated #1 for customer support and managed services, #paid is leading the creator marketing space. Through innovative technology and a team of ambitious humans, we’re transforming the future of the creator economy.

The Role

You’ll own the day-to-day execution of creator campaigns and roster management in our Creator Operations team. This role is foundational to how we deliver value to clients and scale our business—every accurate roster, clean data point, and timely communication directly impacts our ability to hit aggressive growth goals for 2027. You’ll report to the Creator Operations lead and work directly with CSMs, Product, Finance, and RevOps to keep campaigns running smoothly.

Responsibilities

• Build and manage creator rosters for assigned campaigns (post-sale), using established criteria and collaborative guidance from CSMs
• Execute day-to-day campaign operations following SOPs and playbooks—managing ~20–30 campaigns per month at full ramp
• Own campaign and creator data accuracy in real time, ensuring our CRM and internal tools reflect current information
• Communicate with creators via our platform and support desk (Zendesk), using templates and guidelines to provide clear, empathetic responses
• Identify and escalate issues appropriately, learning from patterns to improve processes over time
• Collaborate cross-functionally—primarily with CSMs on rostering, plus product, finance, and RevOps teams on process improvements

To be successful, you’ll need to

Technical & Practical Skills

• Baseline Excel and Google Sheets skills—comfortable with formulas, filtering, and data organization
• Clear, prompt written and verbal communication, especially in customer-facing and peer interactions
• Ability to work efficiently in our CRM and support-desk tools (we use Zendesk); prior exposure is a plus but not required

Experience & Background

• 1–2+ years in operations, coordination, or high-volume task-management (e.g., agency, talent coordination, account management, or similar)
• Demonstrated problem-solving and initiative—comfort taking on foundational work and finding efficiencies
• A genuine understanding of creator economy fundamentals and the ability to assess creator/brand fit

How You Work

• Bias to action: You move quickly and make decisions with incomplete information when needed
• Positive intent: You assume good intent from teammates and creators, even in challenging situations
• Takes feedback well: You implement constructive feedback without needing to be right; ego is secondary to the mission
• Team-first mentality: You celebrate team wins and pitch in where needed, even outside your core responsibilities
• Resilient with change: We’re in a transformation year—you thrive in evolving processes, not just tolerate them

About you

You’re organized and detail-oriented, but you’re not rigid. You see the value in getting data and process right, and you actually enjoy solving the operational puzzles that keep campaigns running. You’re curious about how creators and brands connect, and you have good judgment about what makes a fit. You take initiative to suggest improvements and learn from mistakes without spiraling. You’re comfortable working async and in remote environments, and you communicate clearly when you need help or have a blocker. You’re genuinely excited to do the foundational work and grow into bigger responsibilities as the team scales.

Why #paid

• We are a group of passionate and thoughtful people working together to fundamentally change the way brands are built while empowering creators to make a living doing what they love
• We are growing quickly! Plus, #paid is the highest-rated platform on the popular G2 Crowd software review website
• We have all the fun perks you’d expect—flexible vacation policy, competitive vision, dental and health benefits, team offsites and working hubs, and socials (yes, even remotely!)
• We invest in our team members, with L&D budgets and RRSP/401K Matching Programs
• We are proud of our culture and care about it deeply—we live by our team values and are always trying to make #paid a better company today than it was yesterday
• We empower learning through meaningful career progression and the autonomy to test new ideas

$50,000 - $55,000 a year

The pay range listed reflects base salary only. In addition to base pay, we offer additional forms of compensation for all roles, which may include variable pay (bonus or commission), stock options, and perks and benefits, depending on the role and location. We’ll discuss total compensation openly in our first conversation so there are no surprises when it comes time for an offer .

At #paid, we believe compensation should be transparent and fair.

Our compensation framework is built around clearly defined job levels based on seniority, expertise, scope of responsibility, performance expectations, and impact.

For all publicly posted roles, we share a clear compensation range that reflects the levels associated with the role and complies with applicable pay transparency laws. Candidates are hired into a specific level, and compensation is set at the base pay associated with that level. The posted range represents the span between levels, not a negotiable pay range.

When offers are made, they are presented at the compensation set for the level a candidate is hired into and are determined by experience, skills, and role alignment — not negotiation tactics or who asks first. This ensures consistent and equitable pay for team members in the same function and at the same level.

Equal Employment Opportunity

#paid is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work.

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11461 Construction Office & Billing Support Virtual Assistant/Business Support VA/Entry-Junior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing construction company is seeking a part-time Virtual Assistant to provide day-to-day office, job-tracking, and billing support as field operations expand.

The company expects to operate approximately 10–20 field crews, creating an increasing need for dependable back-office support. The VA will initially work closely with the owner to learn the company’s workflows before gradually taking ownership of daily field-data entry, weekly billing preparation, basic accounts receivable tracking, email management, and recurring administrative responsibilities.

Previous construction experience is not required. The owner will train the VA on the company’s construction-specific workflows and Fiber Field platform.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Daily Job & Field Tracking

• Review information submitted by field crews regarding completed daily work
• Enter and update daily production information within Fiber Field
• Maintain accurate job logs and supporting records
• Organize information required for weekly billing
• Review entries for completeness and flag missing information
• Gradually take ownership of recurring job-tracking workflows after training

Billing & Accounts Receivable Support

• Compile weekly field logs and supporting documentation
• Prepare information needed for invoicing
• Create and maintain invoices within QuickBooks Online
• Track submitted invoices and basic payment status
• Maintain organized billing and accounts receivable records
• Help ensure completed work is documented and submitted for payment on schedule

Office & Administrative Support

• Monitor and organize the company Gmail inbox
• Assist with routine administrative and office-management responsibilities
• Make outbound business calls when required
• Maintain organized digital files and documentation
• Assist with additional recurring back-office tasks as operations grow

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous administrative, office support, bookkeeping support, or similar experience required
• QuickBooks Online experience strongly preferred
• Invoicing or accounts receivable experience preferred
• Strong data-entry and spreadsheet skills required
• Strong written and verbal English communication
• Construction, contracting, field services, or similar experience is a plus but not required
• Comfortable learning client-specific construction software

IDEAL CANDIDATE PROFILE

• Highly organized and dependable
• Strong attention to detail and data accuracy
• Comfortable working with repetitive daily production information
• Able to learn new systems quickly
• Comfortable with invoicing and basic financial tracking
• Proactive about identifying missing information
• Able to grow into greater ownership of recurring office processes
• Comfortable supporting a fast-growing field-based business remotely

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• QuickBooks Online – Strongly Preferred
• Fiber Field – Training Provided
• Gmail / Google Workspace
• Microsoft Excel / Google Sheets
• Google Voice or Similar Business Phone System

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Flexible 4-Hour Daily Shift Between 9:00 AM – 3:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: Flexible 4-Hour Daily Shift Between 9:00 AM – 3:00 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Clear, Professional English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

Harbor is seeking an entry-level Associate Consultant to join our Corporate Legal Solutions Team.  At the intersection of legal innovation and digital transformation, our Business Analysts play a critical role in reshaping how legal departments operate. We work with corporate legal teams, law firms, and enterprise partners to streamline processes, reduce operational friction, and introduce automation where it matters most. We are a high-growth team of advisors and hands-on contributors working on cutting-edge legal technology and workflow automation solutions. This role is ideal for someone who loves solving problems, designing elegant workflows, and contributing to a mission-driven team that values innovation, ownership, and impact.

As a Business Analyst/Associate Consultant, you will serve as a strategic bridge between the business and technology. You will work directly with legal departments at Fortune 500 companies, identifying pain points in legal and compliance workflows and designing automation solutions using no-code or low-code platforms. You will be involved in all aspects of client engagement, from discovery and ideation to implementation and delivery.

You will also have the opportunity to:

• Operate as part of a nimble team of consultants (typically 2–5), with mentorship from senior leaders
• Play a key role in process redesign, system testing, and client success
• Help shape the future of a rapidly growing tech-driven consulting firm

Responsibilities:

• Conduct interviews, research, and process observations to identify automation opportunities
• Create process maps, requirements documents, and solution designs that reflect optimized workflows
• Develop and test automated workflows using no-code or low-code platforms
• Troubleshoot workflows not meeting customer expectations
• Alter existing workflows based on changing user requirements, Serve as the voice of the user, ensuring intuitive, efficient, and delightful end-user experiences
• Provide first-line support to business and legal users of CLM platforms and legal AI tools through established support channels.
• Support data-quality, reporting, testing, and administrative activities as needed.
• Facilitate workshops, client presentations, and real-time problem solving
• Maintain project ownership, monitoring timelines, scope, and budget to ensure successful outcomes
• Deliver client-facing reports, proposals, and supporting documentation
• Build expertise in legal technology tools, workflow best practices, and system integrations
• Collaborate with cross-functional teams including engineers, legal professionals, and developers
• Stay ahead of legal tech trends and identify areas for innovation and growth

What We Are Looking For:

• Strong analytical and problem-solving skills, especially around processes and systems
• Ability to communicate complex ideas clearly, both verbally and in writing
• Experience creating process documentation and workflow diagrams
• Comfort translating business requirements into technical specifications or configurations
• Proficiency with productivity tools such as Excel, PowerPoint, Word, and Visio or Lucidchart
• Technical aptitude and a willingness to learn no-code or low-code platforms
• Passion for legal technology, operations, or enterprise workflow automation
• Experience working with legal departments or related functions is a plus
• Entrepreneurial mindset that is confident, adaptable, and proactive
• Willingness to work in a fast-paced, collaborative, and remote-first environment
• Bonus: familiarity with platforms like TAP, ServiceNow, Onit, Checkbox, Airtable, Malbek, or Tonkean

Qualifications:

• Four-year undergraduate degree in business, finance, legal studies, MIS, computer science, or a similar field
• Three or more years of experience in consulting, legal operations, or process automation
• Demonstrated leadership in academic, professional, or extracurricular settings
• Relevant internships or early-stage startup experience preferred

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

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