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Operations Telephony Operations Engineer at BETSOL

Manages enterprise telephony platforms, troubleshoots voice issues, and handles incident triage for contact center migrations across Cisco, Avaya, Five9, and Teams environments.

Mid Remote Posted 11 minutes ago RemoteFirstJobs Product
What this role involves

Company Description

Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. Learn more at betsol.com

Job Description

BETSOL is hiring remote Contact Center / Telephony Operations Engineers to support an enterprise client’s migration off Avaya and Cisco contact center platforms to Five9 CCaaS. You will provide Cisco contact center end-user support and overall ticket management while the client’s colleagues transition their skills to Five9. This is a fully remote role; offshore candidates are welcome and must work U.S. business hours, or, where that is not possible, provide overlap until noon Eastern on U.S. business days.

Key Responsibilities

  • Implement and support enterprise voice platforms — primarily Cisco, with some Avaya, Five9, and Microsoft Teams
  • Troubleshoot voice issues (call quality, connectivity, log-in/authentication, endpoints) across multi-vendor environments
  • Perform incident triage, escalation, and root cause analysis using tools such as Wireshark, Aternity, and Nectar
  • Manage ServiceNow queues, ticket documentation, and user support workflows
  • Support carrier integrations, SIP trunking, and telecom lifecycle activities (adds, moves, changes)
  • Monitor and optimize voice performance (MOS, latency, jitter, packet loss)
  • Collaborate with IT, network, vendors, and business teams to deliver and maintain solutions
  • Maintain documentation, call flows, and operational procedures
  • Provide mentoring, knowledge sharing, and operational support in a 24x7 environment
  • Apply AI to proactively identify and resolve voice issues, accelerate diagnostics and resolution, automate ticket triage and self-service workflows, and analyze incident and call-quality trends for continuous improvement

Qualifications

Required Skills & Experience

  • 3-5 years of hands-on support experience across enterprise voice platforms (Cisco, Avaya, Five9, Microsoft Teams)
  • Proficiency with diagnostic and monitoring tools (Wireshark, Aternity, Nectar)
  • ServiceNow ticket and queue management
  • Understanding of SIP trunking, carrier integrations, and voice quality metrics (MOS, latency, jitter, packet loss)
  • Familiarity applying AI and automation to voice operations and support workflows
  • Strong troubleshooting, documentation, and collaboration skills; comfortable in a 24x7 operational environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

Read the full description
Operations IT Ops Engineer at Vercel

Provides day-to-day IT support for office staff, manages endpoint systems and access controls, and uses AI tools to automate tasks and resolve technical issues.

Mid Onsite Posted 11 minutes ago RemoteFirstJobs Product
What this role involves

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.

About the Role:

Vercel is growing fast, and so is the demand on our IT team. We’re looking for an IT Operations Engineer to be the backbone of day-to-day technical support for our New York City office, someone who takes real ownership of the employee experience and keeps our team running at full speed.

In this role, you’ll be the go-to person for in-office IT support: resolving hardware and software issues and partnering with teams across the company to make sure everyone has what they need to do their best work. You’ll manage the tools and systems Vercel’s employees rely on every day, from endpoint management and AV to onboarding workflows and access controls.

AI fluency is a core expectation at Vercel, not a bonus. We expect you to actively use AI tools to work faster, automate repetitive tasks, and solve problems more effectively. Whether that’s writing scripts, drafting documentation, triaging requests, or researching solutions, we want someone who reaches for AI as a natural part of how they work.

Beyond the helpdesk, you’ll have genuine opportunities to contribute to larger IT projects and initiatives. This is a team that operates with a high bar and moves quickly, and we’re looking for someone who matches that energy: proactive, detail-oriented, and genuinely excited about building great IT experiences at scale.

This is an in-person role based in New York City. The successful candidate will be expected to work onsite to effectively collaborate with our team and support our office’s IT needs.

What You Will Do:

  • Serve as the first point of contact for in-office and remote staff on all IT-related issues. Troubleshoot and resolve hardware, software, and network problems, ensuring minimal downtime and a great employee experience.
  • Actively use AI tools to triage requests, draft documentation, write scripts, and find solutions faster. We expect AI to be a regular part of how you work, not an occasional experiment.
  • Utilize IT ticketing systems to manage and prioritize help-desk requests, keeping response times tight and communication clear.
  • Help with the creation, management, and support of user accounts and access controls, ensuring employees have the resources and permissions they need to do their jobs.
  • Support in-office AV and conference room technology, including event support for team gatherings and all-hands meetings.
  • Collaborate with other IT team members on projects ranging from new technology rollouts to process improvements.
  • Partner with our Onboarding team to procure equipment, set up accounts, and deliver a smooth experience for new hires.
  • Develop and maintain clear documentation for IT systems, processes, and common issues.
  • Work cross-functionally with teams like Workplace Services and People to support company-wide initiatives and keep the office running well.

About You:

  • Experienced IT Professional: You have at least 5 years of experience in IT support or a related field, with a solid foundation in troubleshooting hardware, software, AV, and network issues. Experience in a startup or tech environment is a plus.
  • AI-Native Worker: You actively use AI tools as a core part of how you work, not just occasionally. You reach for them to move faster, automate repetitive tasks, write scripts, draft docs, and solve problems more effectively.
  • Tech-Savvy Problem Solver: You have a strong understanding of macOS environments, networking, and security, and you’re known for diagnosing and resolving technical issues quickly and thoroughly.
  • Effective Communicator: You can explain complex technical issues in plain language and work collaboratively across teams and departments with ease.
  • Proactive and Adaptable: You thrive in fast-paced environments, take initiative without being asked, and can juggle multiple tasks or priorities without dropping the ball.
  • Service-Oriented: You’re approachable, patient, and genuinely enjoy helping people. You treat every support interaction as an opportunity to leave someone better off than you found them.
  • Detail-Oriented: You manage your work and documentation carefully, keep IT assets organized, and don’t let things fall through the cracks.
  • Security Conscious: You understand the importance of cybersecurity and are proactive about implementing measures to protect company data and systems.
  • Continuous Learner: You stay current on IT trends and best practices and are motivated to grow your skills alongside the team and the company.

Benefits:

  • Great compensation package and stock options.
  • Inclusive Healthcare Package.
  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
  • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
  • We will provide you the gear you need to do your role, and a stipend to refresh your tech gear as needed.

The base pay range for this role is $116,000-$174,000. This salary range is an estimate. Actual salary will be based on job related skills and experience.  The total compensation package also includes benefits and equity-based compensation.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.

Read the full description
Operations HubSpot Implementation Specialist at Pavago

Implements and optimizes HubSpot CRM systems for clients, configuring workflows, automating processes, migrating data, and training users on best practices.

Mid Remote Posted 11 minutes ago RemoteFirstJobs Product
What this role involves

HubSpot Implementation Specialist – Remote

Position Type: Full-Time, Remote

Location: Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a skilled HubSpot Implementation Specialist to help businesses maximize the value of the HubSpot platform through successful implementations, system optimization, and client enablement.

In this role, you’ll lead HubSpot implementations across Sales Hub, Marketing Hub, and Service Hub, building scalable CRM solutions, automating business processes, migrating data, and delivering exceptional client experiences. You’ll work closely with Project Managers, Solutions Architects, Developers, and clients to ensure every implementation aligns with business goals and best practices.

If you’re passionate about HubSpot, enjoy solving complex technical challenges, and thrive in a client-facing consulting environment, this role is a strong fit.

What You’ll Own

HubSpot Implementation & System Configuration

  • Configure and optimize HubSpot across:

    • Sales Hub
    • Marketing Hub
    • Service Hub
  • Build and manage:

    • Workflows
    • Automations
    • Pipelines
    • CRM architecture
    • System logic
  • Execute data migrations, including:

    • Data mapping
    • Imports
    • Validation
  • Develop dashboards, reporting, and campaign structures.

  • Support HubSpot CMS and content deployment initiatives.

End-to-End Implementation Delivery

  • Deliver projects from onboarding through deployment.

  • Participate in:

    • Discovery
    • Strategic planning
    • Configuration
    • Development
    • Testing
    • Go-live support
  • Ensure every implementation aligns with client goals and delivery standards.

  • Perform quality assurance testing to ensure accuracy, scalability, and performance.

Client Enablement & Consulting

  • Lead client onboarding and training sessions.

  • Educate clients on HubSpot best practices and platform capabilities.

  • Translate business requirements into scalable HubSpot solutions.

  • Collaborate with:

    • Project Managers
    • Solutions Architects
    • Developers
  • Deliver an exceptional client experience throughout each engagement.

Troubleshooting & Platform Optimization

  • Diagnose and resolve HubSpot platform and integration issues.

  • Improve:

    • CRM structure
    • Workflows
    • Reporting
    • Automation
  • Escalate complex technical issues with detailed documentation.

  • Recommend process improvements based on platform performance.

Performance & Documentation

  • Analyze CRM performance and campaign effectiveness.
  • Provide data-driven recommendations for optimization.
  • Maintain accurate project documentation within HubSpot.
  • Ensure documentation remains organized and scalable.

What Success Looks Like

  • HubSpot implementations are delivered successfully and on schedule.
  • Clients confidently adopt and utilize the HubSpot platform.
  • CRM systems remain scalable, organized, and efficient.
  • Automations improve operational efficiency.
  • Data migrations are completed accurately.
  • Clients receive proactive guidance that drives long-term success.

What Makes You a Strong Fit

  • You enjoy solving complex technical and operational challenges.
  • You combine technical expertise with excellent client communication.
  • You thrive in fast-paced consulting environments.
  • You’re highly organized and detail-oriented.
  • You proactively identify opportunities for optimization.
  • You enjoy helping clients maximize their technology investments.

Required Experience & Skills

Experience

  • Proven hands-on experience with:

    • HubSpot Sales Hub
    • HubSpot Marketing Hub
    • HubSpot Service Hub
  • Strong expertise in:

    • CRM architecture
    • Workflows
    • Automation
    • Pipelines
  • Experience with:

    • Data migration
    • System integrations
    • Troubleshooting
    • Platform optimization
  • Ability to manage multiple implementation projects simultaneously.

  • Professional written and spoken English.

  • Experience leading:

    • Client meetings
    • Training sessions
    • Solution workshops
  • Strong analytical and problem-solving skills.

Nice to Have

  • Active HubSpot Certifications or willingness to obtain them.
  • Experience with HubSpot CMS.
  • Background in digital marketing or CRM consulting.
  • Experience working in implementation agencies or consulting environments.
  • Knowledge of API integrations and third-party business applications.

Tech Stack

  • HubSpot Sales Hub
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • HubSpot CMS
  • Google Workspace
  • Microsoft Office
  • CRM reporting and dashboard tools
  • AI productivity tools (ChatGPT, Microsoft Copilot, Claude, or similar)

What a Typical Day Looks Like

  • Meet with clients to review implementation progress.
  • Configure HubSpot workflows, pipelines, and automations.
  • Execute data imports and validate CRM data.
  • Troubleshoot platform or integration issues.
  • Build dashboards and reporting.
  • Train clients on HubSpot functionality and best practices.
  • Collaborate with Project Managers, Developers, and Solutions Architects.
  • Update project documentation and implementation milestones.

In short: You’ll design, build, optimize, and support HubSpot solutions that help clients streamline operations, improve customer engagement, and achieve their business goals.

Key Metrics for Success (KPIs)

  • Successful implementation delivery.
  • Project completion within timeline and scope.
  • Client satisfaction.
  • HubSpot adoption and utilization rates.
  • CRM accuracy and data integrity.
  • Workflow and automation performance.
  • Quality assurance and documentation accuracy.

Why This Role Stands Out

  • Work with a leading HubSpot implementation agency.

  • Partner directly with clients to solve meaningful business challenges.

  • Continuous opportunities for HubSpot certifications and professional development.

  • Fully remote role with flexible work arrangements.

  • Collaborative team environment focused on learning and innovation.

  • Career progression into:

    • Senior HubSpot Consultant
    • Solutions Architect
    • CRM Implementation Lead
    • Client Success Leadership

Interview Process

  1. Application Review
  2. Spark Hire Intro Video (3–5 minutes)
  3. Client Interview
  4. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of an initial screening call, you’ll have one opportunity to introduce yourself, discuss your HubSpot implementation experience, and explain how you’ve configured CRM systems, built automations, managed data migrations, and supported clients throughout implementation projects. You’ll also have the chance to highlight your consulting approach, troubleshooting expertise, and experience working across HubSpot’s Sales, Marketing, and Service Hubs. Your video will be reviewed by the hiring team before moving forward to the client interview.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you’re passionate about HubSpot, enjoy helping businesses optimize their CRM, and thrive in a client-facing consulting environment, we’d love to hear from you. Apply today and help organizations unlock the full potential of the HubSpot platform.

Read the full description
Operations IT Ops Engineer at Vercel

Provides day-to-day IT support for office staff, manages endpoints and systems, troubleshoots hardware/software issues, and uses AI tools to automate IT workflows.

Mid Onsite Posted 12 minutes ago RemoteFirstJobs Product
What this role involves

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.

About the Role:

Vercel is growing fast, and so is the demand on our IT team. We’re looking for an IT Operations Engineer to be the backbone of day-to-day technical support for our New York City office, someone who takes real ownership of the employee experience and keeps our team running at full speed.

In this role, you’ll be the go-to person for in-office IT support: resolving hardware and software issues and partnering with teams across the company to make sure everyone has what they need to do their best work. You’ll manage the tools and systems Vercel’s employees rely on every day, from endpoint management and AV to onboarding workflows and access controls.

AI fluency is a core expectation at Vercel, not a bonus. We expect you to actively use AI tools to work faster, automate repetitive tasks, and solve problems more effectively. Whether that’s writing scripts, drafting documentation, triaging requests, or researching solutions, we want someone who reaches for AI as a natural part of how they work.

Beyond the helpdesk, you’ll have genuine opportunities to contribute to larger IT projects and initiatives. This is a team that operates with a high bar and moves quickly, and we’re looking for someone who matches that energy: proactive, detail-oriented, and genuinely excited about building great IT experiences at scale.

This is an in-person role based in New York City. The successful candidate will be expected to work onsite to effectively collaborate with our team and support our office’s IT needs.

What You Will Do:

  • Serve as the first point of contact for in-office and remote staff on all IT-related issues. Troubleshoot and resolve hardware, software, and network problems, ensuring minimal downtime and a great employee experience.
  • Actively use AI tools to triage requests, draft documentation, write scripts, and find solutions faster. We expect AI to be a regular part of how you work, not an occasional experiment.
  • Utilize IT ticketing systems to manage and prioritize help-desk requests, keeping response times tight and communication clear.
  • Help with the creation, management, and support of user accounts and access controls, ensuring employees have the resources and permissions they need to do their jobs.
  • Support in-office AV and conference room technology, including event support for team gatherings and all-hands meetings.
  • Collaborate with other IT team members on projects ranging from new technology rollouts to process improvements.
  • Partner with our Onboarding team to procure equipment, set up accounts, and deliver a smooth experience for new hires.
  • Develop and maintain clear documentation for IT systems, processes, and common issues.
  • Work cross-functionally with teams like Workplace Services and People to support company-wide initiatives and keep the office running well.

About You:

  • Experienced IT Professional: You have at least 5 years of experience in IT support or a related field, with a solid foundation in troubleshooting hardware, software, AV, and network issues. Experience in a startup or tech environment is a plus.
  • AI-Native Worker: You actively use AI tools as a core part of how you work, not just occasionally. You reach for them to move faster, automate repetitive tasks, write scripts, draft docs, and solve problems more effectively.
  • Tech-Savvy Problem Solver: You have a strong understanding of macOS environments, networking, and security, and you’re known for diagnosing and resolving technical issues quickly and thoroughly.
  • Effective Communicator: You can explain complex technical issues in plain language and work collaboratively across teams and departments with ease.
  • Proactive and Adaptable: You thrive in fast-paced environments, take initiative without being asked, and can juggle multiple tasks or priorities without dropping the ball.
  • Service-Oriented: You’re approachable, patient, and genuinely enjoy helping people. You treat every support interaction as an opportunity to leave someone better off than you found them.
  • Detail-Oriented: You manage your work and documentation carefully, keep IT assets organized, and don’t let things fall through the cracks.
  • Security Conscious: You understand the importance of cybersecurity and are proactive about implementing measures to protect company data and systems.
  • Continuous Learner: You stay current on IT trends and best practices and are motivated to grow your skills alongside the team and the company.

Benefits:

  • Great compensation package and stock options.
  • Inclusive Healthcare Package.
  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
  • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
  • We will provide you the gear you need to do your role, and a stipend to refresh your tech gear as needed.

The base pay range for this role is $116,000-$174,000. This salary range is an estimate. Actual salary will be based on job related skills and experience.  The total compensation package also includes benefits and equity-based compensation.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.

Read the full description
Operations HubSpot Implementation Specialist at Pavago

Implements and optimizes HubSpot CRM systems across Sales, Marketing, and Service hubs, configures workflows and automations, migrates data, and trains clients on platform best practices.

Mid Remote Posted 13 minutes ago RemoteFirstJobs Product
What this role involves

HubSpot Implementation Specialist – Remote

Position Type: Full-Time, Remote

Location: Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a skilled HubSpot Implementation Specialist to help businesses maximize the value of the HubSpot platform through successful implementations, system optimization, and client enablement.

In this role, you’ll lead HubSpot implementations across Sales Hub, Marketing Hub, and Service Hub, building scalable CRM solutions, automating business processes, migrating data, and delivering exceptional client experiences. You’ll work closely with Project Managers, Solutions Architects, Developers, and clients to ensure every implementation aligns with business goals and best practices.

If you’re passionate about HubSpot, enjoy solving complex technical challenges, and thrive in a client-facing consulting environment, this role is a strong fit.

What You’ll Own

HubSpot Implementation & System Configuration

  • Configure and optimize HubSpot across:

    • Sales Hub
    • Marketing Hub
    • Service Hub
  • Build and manage:

    • Workflows
    • Automations
    • Pipelines
    • CRM architecture
    • System logic
  • Execute data migrations, including:

    • Data mapping
    • Imports
    • Validation
  • Develop dashboards, reporting, and campaign structures.

  • Support HubSpot CMS and content deployment initiatives.

End-to-End Implementation Delivery

  • Deliver projects from onboarding through deployment.

  • Participate in:

    • Discovery
    • Strategic planning
    • Configuration
    • Development
    • Testing
    • Go-live support
  • Ensure every implementation aligns with client goals and delivery standards.

  • Perform quality assurance testing to ensure accuracy, scalability, and performance.

Client Enablement & Consulting

  • Lead client onboarding and training sessions.

  • Educate clients on HubSpot best practices and platform capabilities.

  • Translate business requirements into scalable HubSpot solutions.

  • Collaborate with:

    • Project Managers
    • Solutions Architects
    • Developers
  • Deliver an exceptional client experience throughout each engagement.

Troubleshooting & Platform Optimization

  • Diagnose and resolve HubSpot platform and integration issues.

  • Improve:

    • CRM structure
    • Workflows
    • Reporting
    • Automation
  • Escalate complex technical issues with detailed documentation.

  • Recommend process improvements based on platform performance.

Performance & Documentation

  • Analyze CRM performance and campaign effectiveness.
  • Provide data-driven recommendations for optimization.
  • Maintain accurate project documentation within HubSpot.
  • Ensure documentation remains organized and scalable.

What Success Looks Like

  • HubSpot implementations are delivered successfully and on schedule.
  • Clients confidently adopt and utilize the HubSpot platform.
  • CRM systems remain scalable, organized, and efficient.
  • Automations improve operational efficiency.
  • Data migrations are completed accurately.
  • Clients receive proactive guidance that drives long-term success.

What Makes You a Strong Fit

  • You enjoy solving complex technical and operational challenges.
  • You combine technical expertise with excellent client communication.
  • You thrive in fast-paced consulting environments.
  • You’re highly organized and detail-oriented.
  • You proactively identify opportunities for optimization.
  • You enjoy helping clients maximize their technology investments.

Required Experience & Skills

Experience

  • Proven hands-on experience with:

    • HubSpot Sales Hub
    • HubSpot Marketing Hub
    • HubSpot Service Hub
  • Strong expertise in:

    • CRM architecture
    • Workflows
    • Automation
    • Pipelines
  • Experience with:

    • Data migration
    • System integrations
    • Troubleshooting
    • Platform optimization
  • Ability to manage multiple implementation projects simultaneously.

  • Professional written and spoken English.

  • Experience leading:

    • Client meetings
    • Training sessions
    • Solution workshops
  • Strong analytical and problem-solving skills.

Nice to Have

  • Active HubSpot Certifications or willingness to obtain them.
  • Experience with HubSpot CMS.
  • Background in digital marketing or CRM consulting.
  • Experience working in implementation agencies or consulting environments.
  • Knowledge of API integrations and third-party business applications.

Tech Stack

  • HubSpot Sales Hub
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • HubSpot CMS
  • Google Workspace
  • Microsoft Office
  • CRM reporting and dashboard tools
  • AI productivity tools (ChatGPT, Microsoft Copilot, Claude, or similar)

What a Typical Day Looks Like

  • Meet with clients to review implementation progress.
  • Configure HubSpot workflows, pipelines, and automations.
  • Execute data imports and validate CRM data.
  • Troubleshoot platform or integration issues.
  • Build dashboards and reporting.
  • Train clients on HubSpot functionality and best practices.
  • Collaborate with Project Managers, Developers, and Solutions Architects.
  • Update project documentation and implementation milestones.

In short: You’ll design, build, optimize, and support HubSpot solutions that help clients streamline operations, improve customer engagement, and achieve their business goals.

Key Metrics for Success (KPIs)

  • Successful implementation delivery.
  • Project completion within timeline and scope.
  • Client satisfaction.
  • HubSpot adoption and utilization rates.
  • CRM accuracy and data integrity.
  • Workflow and automation performance.
  • Quality assurance and documentation accuracy.

Why This Role Stands Out

  • Work with a leading HubSpot implementation agency.

  • Partner directly with clients to solve meaningful business challenges.

  • Continuous opportunities for HubSpot certifications and professional development.

  • Fully remote role with flexible work arrangements.

  • Collaborative team environment focused on learning and innovation.

  • Career progression into:

    • Senior HubSpot Consultant
    • Solutions Architect
    • CRM Implementation Lead
    • Client Success Leadership

Interview Process

  1. Application Review
  2. Spark Hire Intro Video (3–5 minutes)
  3. Client Interview
  4. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of an initial screening call, you’ll have one opportunity to introduce yourself, discuss your HubSpot implementation experience, and explain how you’ve configured CRM systems, built automations, managed data migrations, and supported clients throughout implementation projects. You’ll also have the chance to highlight your consulting approach, troubleshooting expertise, and experience working across HubSpot’s Sales, Marketing, and Service Hubs. Your video will be reviewed by the hiring team before moving forward to the client interview.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you’re passionate about HubSpot, enjoy helping businesses optimize their CRM, and thrive in a client-facing consulting environment, we’d love to hear from you. Apply today and help organizations unlock the full potential of the HubSpot platform.

Read the full description
Operations GTM Operations Specialist (f/m/d

Manages go-to-market operations and processes to support sales execution and customer onboarding for a hospitality software platform.

Mid Posted 14 minutes ago Jobicy AI
What this role involves
Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine...
Read the full description
Operations Marketing Operations Manager

Manages marketing operations and processes to support growth initiatives at a B2B SaaS-focused investment firm.

Mid Posted 14 minutes ago Jobicy AI
What this role involves
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with...
Read the full description
Operations GTM Operations Specialist (f/m/d

Manages go-to-market operations, streamlines processes, and supports hospitality tech platform scaling and customer success.

Mid Posted about 3 hours ago Jobicy AI
What this role involves
Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine...
Read the full description
Operations Supply Chain Planner (f/m/x) at HelloFresh

Manages supplier relationships and purchase orders for a portfolio of European suppliers, coordinating with production and stakeholders to ensure on-time ingredient delivery and optimize supply chain performance.

Mid Posted 1 day ago RemoteFirstJobs Product
What this role involves

About The Role: What’s in the Box

As a Supply Planner at HelloFresh, you will play a key role in ensuring our customers receive the highest-quality ingredients—on time, in full, every week. You’ll manage a portfolio of European suppliers within our Conventional Cluster and work closely with Production, Quality, Menu Planning, and Procurement to keep our supply chain running smoothly. Your work directly reduces food waste, improves OTIFIQ performance, and strengthens operational reliability.

You will thrive in a fast-moving environment where data-driven decisions, continuous improvement, and customer centricity are at the heart of everything we do.

Note: This is a 6-month fixed-term position, with the potential for extension based on business needs.

What You’ll Do: The Recipe

  • Manage the end-to-end purchase order process for your assigned supplier portfolio, ensuring timely and accurate deliveries.
  • Coordinate daily with suppliers, Production, and internal stakeholders to resolve shortages, quality issues, and delivery deviations.
  • Monitor and improve supplier performance by tracking KPIs such as OTIFIQ, error rates, and adherence to standards.
  • Support weekly operational planning by validating forecasts, assessing risks, and proposing mitigation strategies.
  • Identify and implement process improvements to strengthen supply chain efficiency and prevent recurring issues.
  • Collaborate with cross-functional teams to secure ingredient availability for upcoming menus and promotional volumes.

What You’ll Bring: Your Ingredients

  • Experience in supply planning, procurement, logistics, or a similar operational role.
  • Strong analytical skills and proficiency with Excel or other data tools.
  • Excellent stakeholder management skills, with the ability to communicate clearly and collaboratively.
  • A structured and proactive working style, with the ability to adapt quickly to changing priorities.
  • Fluency in English, French and Dutch both written and verbal is a must.

Above all, we are looking for people who will make HelloFresh better. Skills develop in many ways, and we value diverse experiences. Even if you don’t check every box, we’d still love to hear from you.

What We Offer: The Toppings

Compensation & Financial Wellbeing

  • Enjoy 20% off HelloFresh and 40% off Factor_ subscriptions.
  • Access the “Benefits at Work” platform for discounts on brands like Nike, Bol.com, and IKEA.
  • You’ll receive a HelloFresh laptop, a €250 home office setup budget, and contribute to the Bedrijfspensioenfonds Levensmiddelen pension scheme (2025 rate 27.6%; employer pays 19.64%, employee pays 7.96%).

Health & Wellbeing

  • Benefit from discounts on ClassPass and gym memberships via Bedrijfsfitness Nederland, free bootcamp classes (Amsterdam), and free subscriptions to Headspace and OpenUp.
  • Get a 7.5% discount on additional health insurance at Zilveren Kruis in 2026.

Flexibility & Work-Life

  • Work flexibly with our hybrid setup (50% office, 50% remote), plus a €2.40 daily remote work allowance.
  • Receive 24 days of annual leave (pro-rated), plus one additional day per year of service (up to 30 days total).
  • Full reimbursement for 2nd-class public transport to the office, plus €0.23 per km for car and bicycle travel.
  • Eligible employees can work from another country for up to 8 weeks per year.

Career & Development

  • Grow with our “Learning Never Stops” mindset: participate in Pantry Staple trainings, access internal/external opportunities, and join our cross-market mentoring program.

Culture & Environment

  • Enjoy fresh homemade lunches in the office (€3.00/day), weekly vrij-mi-bo (Friday drinks), quarterly strategy sessions, and team events.

Are you the missing ingredient? If this sounds like a tasty opportunity, we’d be excited to hear from you. We aim to review your profile and respond within 5 business days.

Read the full description
Operations Inventory & Logistics Specialist

Oversees end-to-end supply chain and inventory operations for an international e-commerce company.

Mid Posted 1 day ago Himalayas
What this role involves
Our client, an international e-commerce company with a strong presence in the USA, is seeking a detail-oriented and proactive Inventory & Logistics Specialist to oversee end-to-end supply chain and inventory operations.
Read the full description
Operations CPT-11471 Amazon Wholesale FBA Product Sourcing Virtual Assistant at 20four7VA

Sources profitable Amazon FBA products, researches suppliers and wholesalers, and builds a structured pipeline of reliable vendors for an e-commerce business.

Mid Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing.

Log in using your 20four7VA-issued email address to access the portal.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: CPT-11471 Amazon Wholesale FBA Product Sourcing Virtual Assistant

Independent Contractor – CPT-11471 Amazon Wholesale FBA Product Sourcing Virtual Assistant/e-Commerce VA/Junior-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

An established Amazon seller operating across European marketplaces is seeking an experienced E-Commerce VA to support and expand its wholesale sourcing operation.

The VA will focus on identifying profitable products, researching brands and authorized wholesalers/distributors, analyzing sourcing opportunities, conducting supplier outreach, and developing a structured pipeline of reliable suppliers and profitable ASINs.

The client also has access to UAE and Saudi Arabian Amazon marketplaces, making international marketplace experience valuable.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Product & Supplier Sourcing

  • Research profitable Amazon FBA products and ASINs
  • Identify brands, wholesalers, distributors, and potential suppliers
  • Research and verify supplier legitimacy
  • Contact suppliers regarding wholesale account opportunities
  • Assist with opening wholesale accounts and ongoing supplier follow-up
  • Build and maintain an organized supplier pipeline
  • Develop long-term sourcing opportunities rather than one-off leads

Product Analysis

  • Analyze products using Keepa, SellerAmp, and available sourcing tools
  • Review sales history, pricing, competition, fees, and profitability
  • Calculate estimated ROI and margins
  • Present qualified opportunities clearly for client review
  • Avoid hazmat, oversized, fragile, and difficult-to-ship products
  • Prioritize practical, profitable products suitable for FBA

Supplier Communication

  • Conduct professional outreach to brands, distributors, and wholesalers
  • Follow up consistently with potential suppliers
  • Track supplier conversations and open opportunities
  • Assist with gathering pricing, catalogs, terms, and account information
  • Maintain organized sourcing and supplier records

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

  • Amazon FBA sourcing experience required
  • Keepa experience strongly preferred
  • SellerAmp or similar sourcing-tool experience strongly preferred
  • Wholesale/supplier sourcing experience strongly preferred
  • Strong understanding of ROI, Amazon fees, competition, and profitability
  • European Amazon marketplace experience strongly preferred
  • UAE/Saudi Amazon experience is a plus
  • Strong spreadsheet and research skills

IDEAL CANDIDATE PROFILE

  • Experienced with Amazon wholesale sourcing
  • Strong analytical and research skills
  • Comfortable evaluating product profitability
  • Persistent and professional with supplier outreach
  • Organized and detail-oriented
  • Able to work independently and present researched opportunities clearly

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

  • Amazon Seller Central
  • Keepa
  • SellerAmp
  • Microsoft Excel / Google Sheets
  • Supplier Research Tools

Work Schedule

  • Contracted Hours per Week: 20 Hours
  • Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
  • Daily Working Time: Morning Hours France / CEST– TBD

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

  • Contractors will operate under a Master Services Agreement and a Statement of Work
  • This is not an offer of employment; contractors are not employees of 20four7VA or any client
  • All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

  • REQUIRED SERVICE: e-Commerce VA
  • REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level
  • Contracted Hours per Week: 20 hours/week
  • Daily Working Time: Morning hours in France / CEST– TBD
  • Scheduled Working Days: Monday-Friday
  • REPORTING TO/POC: To Be Determined
  • Number of VAs: 1
  • GENDER PREFERENCE: None
  • LANGUAGES SPOKEN/PREFERENCE: English
  • ACCENT PREFERENCE: Level A-C (Strong written and spoken English preferred)
  • REGION PREFERENCES: Any

What we offer

  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • And more!
Read the full description
Operations Partner Programs & Analytics Manager at Rubrik

Manages partner program operations, optimizes workflows, analyzes KPIs, and oversees onboarding and financial processes across global partner ecosystem.

Mid Posted 1 day ago RemoteFirstJobs Product
What this role involves

About the role:

  • Within the Global Channel Strategy and Operations Organization, you will drive operational excellence by serving as a critical bridge between business partners, internal stakeholders, and leadership. In this role, you will ensure seamless partner onboarding, deliver rapid case resolution, and analyze program workflows to optimize partner satisfaction. This high-impact role requires strong strategic thinking, resilient execution, and the ability to turn complex operational challenges into streamlined, scalable processes.

What you’ll do?

  • Strategic Workflow & Process Optimization: Responsible for case resolution for Partner Programs, uncover operational bottlenecks, and design proactive strategies to eliminate root-cause issues and reduce support volume working cross-functionally across Legal, Sales, Finance, and Product to secure rapid resolution.
  • Content & Asset Operations Management: Oversee the lifecycle, governance, and distribution of internal enablement materials and partner-facing assets—ensuring documentation, program collateral, and operational resources are consistently updated, organized, and easily accessible where required.
  • AI-Driven Data Analytics & Insights: Harness enterprise AI tools and analytical platforms to track key performance indicators (KPIs), perform root-cause analyses on case trends, and present actionable, data-backed recommendations directly to the Director, Partner Programs.
  • Partner Lifecycle & Governance: Direct end-to-end New Partner Onboarding workflows, ensuring seamless implementation of regional approval matrices, legal contracts, and global governance protocols.
  • Certification & Program Reporting: Establish and maintain real-time reporting architectures for Sales and Technical Certifications across the global ecosystem to measure partner capability and readiness.
  • Financial & Operations Execution: Oversee Purchase Order (PO) creation, financial approvals, and fund distribution for Contra, Business Development Funds (BDF), and Market Development Funds (MDF) utilizing Coupa.

Experience you’ll need:

  • 5+ Years of Operations Experience: Proven track record in case management, partner operations, tier-2⁄3 support coordination, or business operations in a global setting.
  • Demonstrated Resilience: A persistent, hands-on problem solver with a history of driving initiatives to completion despite obstacles, changing priorities, or tight timelines.
  • Strategic & Analytical Mindset: Exceptional ability to audit existing processes, identify workflow inefficiencies, and implement scalable, data-backed solutions.
  • Agility in High-Growth Environments: Strong flexibility and adaptability to pivot quickly, prioritize competing demand, and execute independently in a fast-paced environment.
  • Technical Mastery: Advanced proficiency with CRM ticketing tools (Salesforce), enterprise procurement software (Coupa), and cloud collaboration platforms (Google Workspace).
  • Modern AI & Technical Mastery: Practical, hands-on experience using generative AI tools and enterprise search platforms (e.g., Claude, Gemini, Glean) to optimize workflows, synthesize information, and accelerate problem-solving. Advanced proficiency with Salesforce, Coupa, and Google Workspace.
  • Schedule Requirement: Ability to work full United States business hours (CST alignment) to support core global stakeholders.
  • Education & Communication: Bachelor’s degree in Business, Finance, or a related field; exceptional written and verbal English communication skills.
  • Preferred Qualifications
    • 7+ years of specialized experience within Channel Programs, Channel Operations, or Partner Success in the SaaS or Cybersecurity sectors.
    • Global experience managing cross-border channel operations and navigating international channel dynamics.
    • Creative problem-solving capabilities with a history of innovating partner engagement models and program frameworks.

Working Hours: 5:30 PM to 2:30 AM IST

Join Us in Securing and Accelerating the World’s AI Transformation

Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.

Linkedin | X (formerly Twitter) | Instagram | Rubrik.com

Inclusion @ Rubrik

At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:

  • Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

  • Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.

  • Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.

Equal Opportunity Employer/Veterans/Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

EEO IS THE LAW

NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

Read the full description
Operations Commercial Manager (Construction) – 4 Day Work Week

Manages commercial operations and change management for construction projects, handling claims, documentation, and process compliance for contractor teams.

Mid Posted 2 days ago Jobicy AI
What this role involves
We are Shape.Construction ! About the job Contractors bleed margin on every project. Unmanaged change. Disputed claims. Missing records. When field teams don’t follow processes, events go undocumented. Commercial teams...
Read the full description
Operations Managing Quantity Surveyor (Construction) – 4 Day Work Week

Manages project costs, change orders, and claims documentation for construction projects to protect contractor margins and ensure proper record-keeping.

Mid Posted 2 days ago Jobicy AI
What this role involves
We are Shape.Construction ! About the job Contractors bleed margin on every project. Unmanaged change. Disputed claims. Missing records. When field teams don’t follow processes, events go undocumented. Commercial teams...
Read the full description
Operations Management & Technology Consulting Operations Manager at V2 Strategic Advisors

Manage V2's internal operations end-to-end, owning business processes, vendor relationships, system implementations, and technology initiatives across strategy and execution.

Mid Posted 3 days ago RemoteFirstJobs Product
What this role involves

About V2

V2 Strategic Advisors is where velocity meets voltage - a boutique management and technology consulting firm that has spent 20+ years transforming media and advertising sales organizations. We’re the firm that global and high-growth organizations call when they need more than a strategy deck - they need results.

Our edge? We offer a rare blend of management consulting, data, analytics, AI, and systems integration - all under one roof, powered by best-in-class platforms including Salesforce, Databricks, Snowflake, HubSpot, and leading AI platforms like Claude and Gemini. We understand the nuances of our clients’ most complex challenges and deliver solutions that move the needle.

We’re a lean, elite team of consultants, technical architects, and data experts who operate with the rigor of global management consulting and systems integration consultancies and the energy and agility of a startup. We approach every day with a sense of purpose to deliver with excellence, grow our capabilities, and find fulfillment in what we do. If that sounds like your kind of environment, keep reading.

The Opportunity

We’re scaling our internal operations to match our growing market footprint, and we need a sharp, hands-on Management & Technology Consulting Operations Manager to own it.

This isn’t a support role. You’ll be a proactive, hands-on partner to our VP of Operations and our IT Manager, driving V2’s internal operations end-to-end. That means owning core business processes and reporting, leading vendor and system renewals and product evaluations, supporting internal audits and annual policy updates, and driving key technology initiatives from penetration testing to agentic workflow development, all with a true consulting mindset. You’ll operate across strategy and execution, equally comfortable improving how the business runs day-to-day and configuring a system at a keyboard.

You’ll leverage your experience in management and/or technology consulting to help innovate and streamline V2’s consulting operations. If you thrive at the intersection of operations, technology, and security -  and you can drive initiatives forward with minimal oversight and sound judgment - let’s talk.

What You’ll Own

Business operations & process improvement. Own and continuously improve the internal processes that keep V2 running smoothly, from operational workflows and cross-team handoffs to reporting cadences and resourcing. Identify bottlenecks and inefficiencies across the business, propose fixes, and drive them to completion. Support budget tracking and operational reporting that gives leadership visibility into how the firm is running.

Program & project leadership. Own project plans, timelines, and status reporting for key Operations & IT initiatives, keeping the VP and IT Manager informed without needing to be asked. Coordinate cross-functional dependencies and vendors, including penetration testing firms and platform vendors, to keep initiatives on schedule and on budget.

Security, risk & data governance. Manage the annual/ongoing penetration testing cycle: scoping, vendor coordination, and remediation tracking. Design and help implement a data retention policy across core systems, including Google Workspace, Salesforce, and Slack, balancing compliance, storage cost, and usability.

Systems & AI-enabled workflows. Build and iterate on agentic and AI-assisted workflows — using platforms like Claude and Gemini — to automate manual operations and IT tasks. Administer and optimize core platforms including Salesforce, Okta, 1Password, CrowdStrike, Asana, and Google Workspace, identifying and closing configuration or license-utilization gaps.

Strategic & advisory support. Bring an outside-in, consulting perspective to internal operations,  flagging inefficiencies, proposing options, and recommending best practices rather than waiting to be told what to build. Partner directly with the VP of Operations and the IT Manager as a thought partner on tooling, process, and technology roadmap decisions.

Vendor, systems & compliance lifecycle management. Own the renewal calendar for core software and vendor contracts, ensuring timely review, negotiation, and decision-making well ahead of renewal dates. Lead product evaluations for new tools and platforms, running structured assessments, requirements, vendor comparisons, cost-benefit analysis, and rollout recommendations, to ensure V2 invests in the right technology. Support internal system audits, coordinating with stakeholders to assess controls, close gaps, and document findings. Drive the annual refresh of IT policies, keeping V2’s governance, security, and usage policies current with the evolving tech and risk landscape.

Tactical operations & IT support. Provide day-to-day operational and IT support, access provisioning, ticket triage, and tool onboarding, to keep the team unblocked, without this becoming the majority of the role.

What You Bring

  • Consulting experience and orientation. You understand the nuances of operations in consulting organizations, including resource planning, timesheets & utilization, program budgeting & milestones oversight, project-management-related IT systems, consulting talent development strategies, and other areas. You bring structured thinking, options, and recommendations to the table, not just execution.

  • Operational rigor. You know how to design, document, and improve a process, and you have a track record of making a business run more smoothly, not just its tech stack.

  • Project management discipline. You’re comfortable running multiple initiatives in parallel, with clear prioritization, planning, and on-time delivery.

  • Technical versatility. You can go deep enough into a platform to configure or troubleshoot it directly, not just talk about it in a slide.

  • Security and governance fluency. Working knowledge of IT security and compliance fundamentals, penetration testing coordination, access management, and data retention/governance policy. You don’t need to be a security engineer, but you need to be conversant enough to manage vendors and translate findings into action.

  • Vendor and lifecycle management savvy. You can run a product evaluation from requirements to recommendations, proactively manage renewal timelines, and support audits and policy updates without letting anything slip through the cracks.

  • Sound judgment. You know when to escalate, when to decide, and when to flag risk, especially around security and data.

  • Clear communication. You translate technical detail into business language for leadership, and vice versa.

  • Comfort with ambiguity. You thrive in a lean team where priorities shift, and role boundaries are fluid.

  • Startup DNA. You’ve operated in a small, fast-moving team where the same person may set strategy and execute it — and you loved it.

  • Hands-on platform experience. Experience configuring, administering, or optimizing enterprise SaaS platforms such as Salesforce, Okta, 1Password, CrowdStrike, Google Workspace, Gemini, Claude, or Asana is strongly preferred.

  • AI-driven workflow experience. Experience supporting or building AI-driven / agentic workflows is a strong plus.

  • 3–6+ years of experience in management and/or technology consulting operations.

  • Bachelor’s degree in Business, Information Systems, Computer Science, or a related field; equivalent experience considered.

Why V2?

Because you won’t find another firm doing exactly what we do, and you won’t find another role like this one. You’ll be close to the action, building something real, with people who care deeply about doing exceptional work. V2 was built on the idea that consulting could be done better. We’re still proving it every day.

If you’re ready to bring the voltage, we want to hear from you.

Apply at: v2sa.com/careers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operations Management & Technology Consulting Operations Manager at V2 Strategic Advisors

Drives end-to-end internal business operations, process improvement, vendor management, and technology initiatives for a consulting firm.

Mid Posted 3 days ago RemoteFirstJobs Product
What this role involves

About V2

V2 Strategic Advisors is where velocity meets voltage - a boutique management and technology consulting firm that has spent 20+ years transforming media and advertising sales organizations. We’re the firm that global and high-growth organizations call when they need more than a strategy deck - they need results.

Our edge? We offer a rare blend of management consulting, data, analytics, AI, and systems integration - all under one roof, powered by best-in-class platforms including Salesforce, Databricks, Snowflake, HubSpot, and leading AI platforms like Claude and Gemini. We understand the nuances of our clients’ most complex challenges and deliver solutions that move the needle.

We’re a lean, elite team of consultants, technical architects, and data experts who operate with the rigor of global management consulting and systems integration consultancies and the energy and agility of a startup. We approach every day with a sense of purpose to deliver with excellence, grow our capabilities, and find fulfillment in what we do. If that sounds like your kind of environment, keep reading.

The Opportunity

We’re scaling our internal operations to match our growing market footprint, and we need a sharp, hands-on Management & Technology Consulting Operations Manager to own it.

This isn’t a support role. You’ll be a proactive, hands-on partner to our VP of Operations and our IT Manager, driving V2’s internal operations end-to-end. That means owning core business processes and reporting, leading vendor and system renewals and product evaluations, supporting internal audits and annual policy updates, and driving key technology initiatives from penetration testing to agentic workflow development, all with a true consulting mindset. You’ll operate across strategy and execution, equally comfortable improving how the business runs day-to-day and configuring a system at a keyboard.

You’ll leverage your experience in management and/or technology consulting to help innovate and streamline V2’s consulting operations. If you thrive at the intersection of operations, technology, and security -  and you can drive initiatives forward with minimal oversight and sound judgment - let’s talk.

What You’ll Own

Business operations & process improvement. Own and continuously improve the internal processes that keep V2 running smoothly, from operational workflows and cross-team handoffs to reporting cadences and resourcing. Identify bottlenecks and inefficiencies across the business, propose fixes, and drive them to completion. Support budget tracking and operational reporting that gives leadership visibility into how the firm is running.

Program & project leadership. Own project plans, timelines, and status reporting for key Operations & IT initiatives, keeping the VP and IT Manager informed without needing to be asked. Coordinate cross-functional dependencies and vendors, including penetration testing firms and platform vendors, to keep initiatives on schedule and on budget.

Security, risk & data governance. Manage the annual/ongoing penetration testing cycle: scoping, vendor coordination, and remediation tracking. Design and help implement a data retention policy across core systems, including Google Workspace, Salesforce, and Slack, balancing compliance, storage cost, and usability.

Systems & AI-enabled workflows. Build and iterate on agentic and AI-assisted workflows — using platforms like Claude and Gemini — to automate manual operations and IT tasks. Administer and optimize core platforms including Salesforce, Okta, 1Password, CrowdStrike, Asana, and Google Workspace, identifying and closing configuration or license-utilization gaps.

Strategic & advisory support. Bring an outside-in, consulting perspective to internal operations,  flagging inefficiencies, proposing options, and recommending best practices rather than waiting to be told what to build. Partner directly with the VP of Operations and the IT Manager as a thought partner on tooling, process, and technology roadmap decisions.

Vendor, systems & compliance lifecycle management. Own the renewal calendar for core software and vendor contracts, ensuring timely review, negotiation, and decision-making well ahead of renewal dates. Lead product evaluations for new tools and platforms, running structured assessments, requirements, vendor comparisons, cost-benefit analysis, and rollout recommendations, to ensure V2 invests in the right technology. Support internal system audits, coordinating with stakeholders to assess controls, close gaps, and document findings. Drive the annual refresh of IT policies, keeping V2’s governance, security, and usage policies current with the evolving tech and risk landscape.

Tactical operations & IT support. Provide day-to-day operational and IT support, access provisioning, ticket triage, and tool onboarding, to keep the team unblocked, without this becoming the majority of the role.

What You Bring

  • Consulting experience and orientation. You understand the nuances of operations in consulting organizations, including resource planning, timesheets & utilization, program budgeting & milestones oversight, project-management-related IT systems, consulting talent development strategies, and other areas. You bring structured thinking, options, and recommendations to the table, not just execution.

  • Operational rigor. You know how to design, document, and improve a process, and you have a track record of making a business run more smoothly, not just its tech stack.

  • Project management discipline. You’re comfortable running multiple initiatives in parallel, with clear prioritization, planning, and on-time delivery.

  • Technical versatility. You can go deep enough into a platform to configure or troubleshoot it directly, not just talk about it in a slide.

  • Security and governance fluency. Working knowledge of IT security and compliance fundamentals, penetration testing coordination, access management, and data retention/governance policy. You don’t need to be a security engineer, but you need to be conversant enough to manage vendors and translate findings into action.

  • Vendor and lifecycle management savvy. You can run a product evaluation from requirements to recommendations, proactively manage renewal timelines, and support audits and policy updates without letting anything slip through the cracks.

  • Sound judgment. You know when to escalate, when to decide, and when to flag risk, especially around security and data.

  • Clear communication. You translate technical detail into business language for leadership, and vice versa.

  • Comfort with ambiguity. You thrive in a lean team where priorities shift, and role boundaries are fluid.

  • Startup DNA. You’ve operated in a small, fast-moving team where the same person may set strategy and execute it — and you loved it.

  • Hands-on platform experience. Experience configuring, administering, or optimizing enterprise SaaS platforms such as Salesforce, Okta, 1Password, CrowdStrike, Google Workspace, Gemini, Claude, or Asana is strongly preferred.

  • AI-driven workflow experience. Experience supporting or building AI-driven / agentic workflows is a strong plus.

  • 3–6+ years of experience in management and/or technology consulting operations.

  • Bachelor’s degree in Business, Information Systems, Computer Science, or a related field; equivalent experience considered.

Why V2?

Because you won’t find another firm doing exactly what we do, and you won’t find another role like this one. You’ll be close to the action, building something real, with people who care deeply about doing exceptional work. V2 was built on the idea that consulting could be done better. We’re still proving it every day.

If you’re ready to bring the voltage, we want to hear from you.

Apply at: v2sa.com/careers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operations Ace Ventures: Executive Personal Assistant to the Founder (Remote, UAE or Europe)

Executive personal assistant manages calendar, travel, administrative tasks, and vendor coordination across multiple companies and countries for a founder.

Mid Remote Posted 3 days ago We Work Remotely — Programming
What this role involves

Headquarters: Dubai, United Arab Emirates
URL: https://aceventures.ai/

Location: Remote, based in the UAE or Europe. Engagement: full-time independent contractor (own visa and invoicing setup required).

About the role

You will be the right hand to a Dubai-based founder who runs a group of companies in performance marketing and consumer brands and splits his time between Dubai and Europe. Your job is to take every administrative task off his plate, business and personal, so his time goes to decisions and deals rather than logistics.

We are looking for an A player. This is a fast-moving environment with high expectations: priorities change daily, decisions are made quickly, and the standard is that things get done properly the first time. You need to be driven, want to work hard, and take pride in running a tight operation for someone who moves fast.

This is a hands-on, high-trust role. You will handle calendars, travel, bookings, paperwork, payments, vendors and follow-ups across several companies and several countries. You should be the kind of person who closes loops without being chased and notices problems before they land on his desk.

What you will own

Business administration

  • Manage calendar and inbox: triage, prioritise, draft replies, schedule and reschedule across time zones
  • Prepare, chase and file documents: contracts for signature, invoices, KYC and compliance requests from banks and partners, company renewals (trade licences, visas, insurance)
  • Coordinate with accountants, lawyers, banks and agencies; track deadlines so nothing lapses
  • Keep shared drives, access lists and company records organised and current
  • Take notes in meetings when asked, track action items and follow up with the people responsible

Travel and bookings

  • Plan and book flights, hotels, villas, ground transport and restaurants, often on short notice and with changes mid-trip
  • Manage loyalty programmes, entry requirements, visas and travel documents
  • Coordinate pet travel logistics when required

Personal administration

  • Handle personal bills, subscriptions, insurance, vehicles and property matters in Dubai and Europe
  • Manage household staff and service providers (cleaning, maintenance, vets, groomers, trainers)
  • Research and arrange appointments, gifts, events and reservations
  • Run errands remotely: returns, deliveries, renewals, forms

What success looks like

  • By day 30: You own the calendar and inbox end to end, know every company entity, bank and key contact, and have a live tracker of renewals and deadlines.
  • By day 60: You have handled at least one full international trip solo, including changes mid-trip, and taken over all personal bills and subscriptions.
  • By day 90: The founder is not touching admin. You flag issues before they become urgent and propose fixes rather than questions.

What we are looking for

  • 3+ years as an executive assistant, personal assistant or chief of staff to a founder, senior executive or private individual
  • Based in the UAE or Europe, already holding the right to live and work there, and able to invoice as a freelancer or through your own company
  • Fluent written and spoken English is required; any additional languages are a plus
  • Proven experience booking complex international travel and handling last-minute changes calmly
  • Comfortable with numbers and paperwork: expenses, invoices, bank forms, compliance requests
  • Strong with Google Workspace, WhatsApp, Slack, Notion or similar, and quick to learn new tools
  • Skilled with AI tools such as Claude and ChatGPT: you use them daily for drafting, research, summarising and structuring work, not as an occasional experiment
  • Track record of automating your own repetitive tasks (for example with Zapier, Make, n8n, spreadsheet scripts or AI agents) without being asked to
  • Discreet by default; you will see sensitive financial, legal and personal information
  • Self-directed: works from a list, chases without reminders, confirms when something is done
  • Calm under pressure, allergic to loose ends, direct in communication, and comfortable working mostly alone with a founder who moves fast and changes plans often

This role is not for you if

You need a fixed 9 to 5 with no interruptions, you prefer to wait for instructions rather than propose a plan, or you are uncomfortable handling someone else's money, documents and personal life with total discretion.

Tools we use

Google Workspace (Gmail, Calendar, Drive), WhatsApp and Slack for daily communication, Notion for tasks and documentation, Claude for drafting, research and workflow automation, and standard travel and booking platforms. Experience with UAE government portals (GDRFA, DED, Dubai Now) and European banking is useful but not required.

Working hours and availability

  • Core hours: 09:00 to 18:00 Gulf Standard Time (UTC+4), Monday to Friday
  • When the founder is in Europe, core hours shift to Central European Time
  • Reachable for urgent travel or booking issues outside core hours and on weekends; this is balanced with flexible time off during quiet periods
  • Occasional in-person time in Dubai or Europe (a few days per quarter) is a plus, not a requirement

Confidentiality and trust

You will have access to passports, payment cards, company accounts and private correspondence. The engagement is conditional on a signed NDA, reference checks and a background check. Access is granted step by step during the probation period.

Compensation and terms

  • Fee: EUR 3,500 to 5,000 per month (or AED equivalent), depending on location and experience, invoiced monthly
  • Performance bonus: up to EUR 2,000 per month on top of the fee, assessed monthly against agreed targets (deadlines met, zero missed renewals or bookings, response times, issues caught before they became urgent)
  • Engagement: independent contractor. You must already hold the legal right to live and work where you are based and be set up to invoice (freelance permit, sole trader, autónomo or your own company). No visa sponsorship is provided.
  • Software and travel costs covered when in-person time is needed
  • Three-month probation period

How to apply

Apply with your CV, your earliest start date, and short written answers (a few sentences each) to the following:

  1. Describe a trip you booked that went wrong and how you fixed it.
  2. You receive a bank compliance request with a 48-hour deadline and the founder is on a long-haul flight. What do you do?
  3. Have you managed personal or household matters, not just business, for a principal before? Give an example.
  4. Describe one repetitive task you automated for yourself or a previous principal: what the task was, which tools you used, and how much time it saved.
  5. What time zone are you in, and what hours are you realistically available?

Shortlisted candidates complete a 30-minute practical task (plan a sample trip from a short brief) before a video interview.

To apply: https://weworkremotely.com/remote-jobs/ace-ventures-executive-personal-assistant-to-the-founder-remote-uae-or-europe

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Operations Field Service Engineer - Remote at Formlabs

Travel to customer sites to install, commission, and train users on 3D printing equipment, perform repairs and preventative maintenance, and manage complex logistics schedules.

Mid Remote Posted 4 days ago RemoteFirstJobs Product
What this role involves

**Please apply with an English resumé!**

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the DACH region and beyond. This is a role where you will be traveling 80% or more of the time.

You will be responsible for the full lifecycle of the customer’s on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.

We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.

The Challenge:

  • Installation & Customer Training (On-Site)

    • Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
    • User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.
    • Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.
  • Break-Fix & Maintenance (On-Site)

    • Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
    • Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.
    • Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve “single visit resolutions” to minimize travel and downtime.
  • Logistics & Reporting

    • Visit Volume: Execute a high volume of activity.
    • Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
    • Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.

Your Profile:

  • You are based in Frankfurt/Berlin/Munich (highly preferred due to hub connectivity).
  • You are energized by travel and willing to be on the road 80%+ of the time.
  • You have a strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology.
  • Fluency in German and English (both C1). You can explain complex technical concepts simply and effectively in German and English.
  • Valid driver’s license is required.

Bonus Skills:

  • Fluency in French
  • Passion for 3D printing and emerging technologies
  • Experience in rapidly-growing startup environments

Our Perks:

  • Shares in the company (we’re a double unicorn company!)
  • Free mental health & well-being sessions with an external partner
  • Learning and development budget
  • Free 3D prints
  • Urban Sports Club discount
  • Supplementary, opt-in German pension scheme
  • Fun team events

We build amazing things. Come join us!

Even if you don’t check every box, but see yourself contributing, please apply.Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at  privacy@formlabs.com.

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Operations Discord: Advertising Operations Manager

Manages ad campaign execution, customer support, and operational processes while building AI-powered automations to scale Discord's advertising business.

Mid Remote Posted 5 days ago We Work Remotely — Programming
What this role involves

Headquarters: San Francisco Bay Area or New York (Remote)

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Ad Operations and Sales Analytics support Discord's ads business, partnering with Sales, Product, Engineering, Data Science, and other cross-functional teams to deliver high-quality campaign executions, impactful data insights, and go-to-market strategy across our advertising products.

As an Ad Operations Manager, you will play a crucial part in scaling our Ads business. You'll improve the efficiency and scale of campaign execution while contributing to deep-dive analyses that drive business growth and inform go-to-market strategy. You'll provide valuable feedback to Product and Engineering teams, directly impacting Discord's advertising capabilities while removing friction from customers' experience with our platform.

What You'll Be Doing

  • Ensuring ad campaigns are implemented and launched on time and to specification — including campaign parameters such as dates, targeting, tracking, impression/reach goals, geographies, and budget — working closely with Account Executives and Account Managers to align setups with client objectives
  • Providing hands-on technical support to key customers and Ad Sales partners, and owning the processes and escalation path (in partnership with Engineering) for issues related to platform integration and use
  • Partnering with Account Managers and technical teams to optimize campaign outcomes and maximize client ROI, including troubleshooting and A/B testing of messaging, creative, and targeting
  • Synthesizing campaign performance insights for internal stakeholders and clients — performance, trends, ROI, and actionable recommendations
  • Building and scaling automations and tooling (including AI/LLM-based workflows) that reduce manual effort and increase leverage across the team
  • Serving as the operational engine for multiple revenue-driving functions across the Discord Business Organization

What you should have

  • 3–5+ years of experience in digital advertising, ad operations, or related roles
  • Hands-on experience using AI tools (e.g., LLM-based workflows, scripting/automation) to drive measurable efficiency gains in a professional environment
  • Comfort working with data and light scripting — SQL required; Python or similar strongly preferred — to build or maintain internal tooling and reporting pipelines
  • Demonstrated knowledge of a broad variety of ad technologies, campaign operation methodologies, and ad tracking/measurement solutions
  • Experience partnering with Engineering and/or Product on technical escalations, platform integrations, or API-level troubleshooting
  • Successful track record working directly with clients — understanding needs and delivering value
  • Strong analytical proficiency: ability to query and interpret data, generate insights, and make data-driven decisions
  • Familiarity with market trends and KPIs such as viewability, brand safety, yield analysis, and audience extension
  • Excellent communication and collaboration skills in a fast-changing, cross-functional environment

Bonus Points

  • Experience designing or building internal automation/tooling (bots, pipelines, dashboards) that scaled a team's operations
  • Team player with a sense of humor, humility, curiosity, and empathy

This position is US-based and can be based in New York (remote) or San Francisco but if you live in the Bay Area, you’re welcome to work from our beautiful SF office. 


The US base salary range for this full-time position is $192,000.00 to $216,000.00 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord? 

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

To apply: https://weworkremotely.com/remote-jobs/discord-advertising-operations-manager

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Operations Executive Assistant (Remote, UK/EU, £38k-£43k/year) at Ellipsis®

Executive Assistant manages calendar, coordinates priorities, and provides administrative support to founder and chief of staff at a B2B AI search agency.

Mid Remote Posted 5 days ago RemoteFirstJobs Product
What this role involves

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency.

The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach, we started building AI search products in 2021 on GPT-2, and thus this has been a time for us to thrive.

Today, we think we have a better understanding of AI search than almost anyone else. We have both the tracking product (built in-house), the data (~25 million AI answers for analysis, with more tracked weekly), and the execution end-to-end from strategy, to writing, to in-house design, to optimisation, and performance reporting.

We’re looking for an Executive Assistant to help our Founder and Managing Director, Alex, and our Chief of Staff, Anna, make the best possible use of their time, while ensuring important work across the business is prepared, coordinated and followed through. You’ll provide day-to-day EA support to Alex and work closely with Anna on wider business matters.

You will be the metronome that helps the business keep moving. Your work will be extremely high-impact, and you’ll be involved at a high level across the business. This is not a general operations role: your focus is excellent executive support, careful coordination and practical follow-through.

This position can be broken down as follows:

60% support to Alex.

40% support to Anna on wider business priorities, including finance and people administration.

Remote work requires trust, and in this role this will be absolutely critical. Trust is built over time, and accordingly your responsibilities will grow over time. Our hope is that you will prove indispensable to the business, but we understand it will take months to get to this place. Thus, below is a list of some of the responsibilities you’ll be able to grow into over time.

Support to Alex

Your most important responsibility is helping Alex maximise his time, protect his attention, reduce unnecessary context-switching, and stay focused on the work where he adds the most value.

  • Calendar management: Own and manage Alex’s diary and calendar. Protect focused work and create space for strategic priorities. Make sensible scheduling decisions using your knowledge of Alex’s priorities, resolve clashes proactively, and account for preparation, travel time, location, time zones and the purpose of each meeting. Challenge or reorganise meetings where there is a better use of Alex’s time, and make sure Alex has the right preparation and information before important meetings.
  • Inbox and communication: Assist the Managing Director with maintaining an organised and efficient inbox, including drafting replies or responding directly on his behalf at times. Effectively triage emails, understand possible courses of action, and present information to Alex in a way that lets him quickly provide a batch of responses that unblock you. Chase outstanding replies, actions and commitments, and build templates and systems for recurring email patterns so that important messages and obligations do not disappear.
  • Briefings: Prepare a clear, concise morning briefing for Alex at the start of each day before he logs on (8.30am uk), giving him an overview of his schedule, priorities, deadlines, outstanding decisions and follow-up. Monitor his relevant communication channels, use judgement to identify what needs his attention, and make sure he is reminded of important to-dos, commitments and preparation ahead of time. These briefings are sometimes also required in the afternoon.
  • Day-to-day tasks: The remit of this role is not “follow this clearly defined process every time”, but “take this mostly finished project and figure out how to proactively take it to completion”. These tasks might touch project management, writing/editing, triaging information, posting on LinkedIn, research, drafting communications and ensuring action is taken. You’ll need to work out the information, stakeholders, decisions and follow-up required, rather than waiting for every task to arrive as a fully documented process.
  • Meetings: Prepare for meetings, including ensuring slides, agendas and internal notes are prepared. Your goal is to ensure we utilise meeting time most effectively and are able to put our best foot forward. Use approved AI tools to capture and summarise meetings where appropriate, then check the output for accuracy and missing nuance. Extract decisions, actions, owners and deadlines; create follow-up tasks and communications; and make sure agreed actions are completed. This is about excellent preparation and follow-through, rather than traditional minute-taking as an end in itself.
  • Travel: Coordinate complex travel for Alex. Prepare clear itineraries and manage flights, hotels, transport, meetings, dinners and contingencies.
  • Occasional personal administration: This is a business-focused role and the overwhelming responsibility is with the business. You may be occasionally asked to take care of personal admin for Alex where this meaningfully protects his time.

Support to Anna and the wider business

You will report directly to Anna. Outside of supporting Alex, your role is to help her deliver wider team and business priorities.

  • Finance administration: This is an important part of the role. Support Anna with Ellipsis’s day-to-day finance administration. This includes filing expenses, collecting invoices and receipts, preparing client invoices for review, gathering freelancer and supplier invoices, preparing payment information for approval, and chasing late client payments. You’ll keep records accurate and tidy, help manage the finance inbox, and flag discrepancies promptly. Anna and our accountants remain responsible for payroll, pensions, compliance and all accounting decisions - your role is to make sure the inputs are complete, accurate and on time.
  • People and team support: Support Anna with people administration. Keep HR records up to date, prepare routine paperwork, help coordinate onboarding and offboarding, track key dates such as probation reviews and contract renewals, and support recruitment logistics - scheduling interviews, managing candidate communications and keeping the pipeline tidy. You’ll also help create a positive remote-team experience through thoughtful internal communications, recognition, celebrations and team rituals.
  • Company meet-ups: Organise Ellipsis’s company meet-ups, including researching and budgeting locations, booking travel and accommodation, and arranging restaurants, meeting rooms and activities. You’ll need to think carefully about cost, travel time, comfort, accessibility, dietary requirements and contingencies to create a productive and smooth trip for the whole team.
  • Wider business priorities: Take on well-scoped work that helps Anna and the Senior Leadership Team move wider company priorities forward. This might include preparing information and options, coordinating input from colleagues, drafting communications, updating trackers, following up actions and taking a partly formed request through to a reliable conclusion.
  • Travel and conference support: Support Anna, Alex and, occasionally, other Leadership Team members with conference travel. This includes booking flights and hotels, preparing clear itineraries, organising client dinners or agreed gifts, and looking for ways to make their time away from the business as effective as possible.
  • Confidentiality and judgement: You will handle confidential information relating to the business and team. You must use discretion, keep records accurate and know when a sensitive issue, decision or uncertainty needs to be escalated to Anna.

Requirements: hard skills

  • 2-4 years experience in an Executive Assistant or similar role; similar roles might include Personal Assistant, Team Assistant, Business Support Coordinator, Office Manager, Project Manager
  • Impeccable English written and spoken communication and editorial skills
  • Meticulous attention to detail
  • Experience working remotely full time
  • Availability to work 8am - 5pm UK time (or earlier)
  • AI native: Confident using approved AI tools and automations to research, draft, summarise, organise and streamline administrative work. Able to write effective prompts, build repeatable workflows, review outputs critically for accuracy, tone and confidentiality, and recognise when human judgement or escalation is required.

Requirements: soft skills

  • Fantastic communication skills: Remote work relies on mutual trust, so frequent and clear written communication is essential
  • Receptive to feedback and solutions-oriented: We share and learn from each other honestly, openly, and easily
  • A people person with a high level of self-awareness: You’ll work daily with Alex, Anna, the wider team, suppliers, our accountants and client finance teams, so warmth, tact and good judgement about people are integral to the role
  • Proven organisational skills: You must be obsessive with deadlines, managing and updating tasks, and totally reliable
  • Self-driven work ethic: You need to be self-motivated, comfortable taking the initiative, and see projects through to completion
  • Unwaveringly professional: You’ll be dealing with confidential information constantly and must be discreet and professional with this
  • Calm when priorities change: You should be comfortable handling a mixture of planned and reactive work without losing sight of what matters most.
  • Appetite for growth: As you build trust and company context, there will be scope for more sophisticated support to Alex, more complex Anna projects, deeper people and finance coordination, and practical AI and process improvements.

Your capability matters a lot more to us than your experience, and we would recommend you tailor your application with this in mind. We want to hear from you rather than ChatGPT. Please keep this in mind in particular with the screening questions.

  • This is a full-time, 100% remote role (UK/EU based). Work from home, or the beach!

  • 28 days of paid holiday

    • An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days
  • 4-day work week, once a month (instead of local bank holidays seeing as we are based across the world)

  • Regular team retreats; last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest

  • Support for your growth, whether that’s upskilling, training, or exploring the direction you want to develop in

  • Enhanced maternity/paternity leave, and sick pay

The application process

It’s important we find the best candidate for this position, and our selection process will reflect this.

Much of our company Wiki is externally accessible, and you’re encouraged to read through this before applying. We have a very useful guide to our interview process available here. This tells you what we’re looking for and reading this will significantly increase your chance of success!

We’ll review applications on a rolling basis but interviews start after the closing date. There’s thus no benefit to rushing to apply: we will bias heavily towards your application’s answers rather than your CV, and we’d love for you to take your time.

We’re fortunate to receive a large volume of applications. You can make your application stand out by paying special attention to the main responsibilities of this role, and “how to apply”. If you think you’re a fit, or could be a fit – go for it!

We use video calls for interviews. You’ll have video interviews using Google Meet, including with members of the Leadership Team and the Founder.

We understand that this is as much you interviewing us, as the other way round. Throughout the interview process, we’re extremely happy to answer your questions about the business, working here, and the future of the company.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired. We’ll give you a week to complete the project, and expect it to be 4-6 hours of work.

Following the completion of trial projects, we’ll ask for professional references from your previous 2 managers. We ask candidates to introduce us to their references, for a 10 minute call.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

How to apply

Please apply through Workable: https://apply.workable.com/getellipsis. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, what we’re looking for, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this. Please do not email either Anna or Alex, this will not help your application.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, on 20 September 2026.

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