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Project Management Engineering Manager, EMEA (Platform) at Testlio

Engineering Manager leads the platform team owning all external integrations, APIs, and identity/access systems that connect clients and partners to Testlio's testing platform.

Lead Remote Posted 11 minutes ago RemoteFirstJobs Product
What this role involves

Location: This is a 100% remote role and is open to candidates residing in the United Kingdom, Spain, Portugal, Poland, the Czech Republic, Romania, and Estonia. Visa sponsorship is not available.

About the job

Testlio’s fully managed crowdsourced testing platform integrates expert, on-demand testers directly into your release process. Ship faster and more confidently with global coverage across 600,000+ devices, 800+ payment methods, 150+ countries, and 100+ languages. To learn more, visit www.testlio.com.

We are seeking an Engineering Manager to lead the team that owns every way the outside world connects to Testlio: our partner integrations, our public API, our identity and access surfaces. If a client’s Jira, a client’s CI pipeline, a client’s engineer, or a client’s AI agent touches Testlio, it goes through your team’s systems. This role reports to the Director, Engineering.

Why will you love this job?

  • Own the platform’s contract with the world. You’ll lead the one team that covers the whole programmatic perimeter: bi-directional sync with a dozen tools (Jira, Xray, Azure DevOps, GitHub, GitLab, Asana, Linear, Monday, TestRail, Trello, YouTrack, Slack), enterprise SSO, our public API.
  • Build the API as a product, not a byproduct. We have a written public-API strategy: OpenAPI contracts as the source of truth, major and dated versioning, uniform auth, granular API roles, rate limiting, end-to-end request tracing.
  • Make support self-serve. You’ll cut recurring support work at the source, with self-serve setup and diagnostics, integration health visible to the people who need it, and automation and permanent fixes instead of repeat manual triage.
  • Partner with product and with real customers. You’ll work closely with a dedicated product manager on discovery, prioritization, and outcomes, and also directly with enterprise client engineering teams who build against our API.

Why will you love being a part of Testlio?

  • Great Culture: Testlio is a female-founded company, and half of our team identifies as women. We’re proud of our inclusive, purpose-driven culture where people genuinely enjoy collaborating. As part of our team (we call ourselves TestLions), you’ll help create exceptional digital experiences for our customers, while also contributing to our freelance network.
  • Remote Work: Our culture is built around remote work. We’ve created systems to allow us to successfully work together asynchronously as a fully remote and globally distributed team. Testlio provides the tools and guidance for everyone to succeed in their careers in a fully remote setting. Our working style encourages everyone to make decisions, communicate effectively, and work at a sustainable pace.
  • Investment in You: Your growth and well-being matter to us. You’ll have flexible paid time off—including national holidays, personal days, and sick days—plus stock options so you can grow with Testlio. We also provide a $300 annual learning stipend to support your personal and professional development.
  • Winning Business: Testlio is growing, profitable, and cash-strong. We are leading our industry with exceptional clients who provide us with a high NPS score and a 4.7 rating on G2. Our business model is global, enterprise, and subscription-based. Several of our largest clients have been with us for 7+ years, and many spend $500K+/year with Testlio.

What would your day look like?

Shaping what’s next

  • Stay close to the code: Expect to spend roughly 20–30% of your time on hands-on engineering, including writing production code, providing substantive reviews on critical-path pull requests, and signing off on key technical designs. You’ll help remove critical technical bottlenecks and contribute directly when needed, while empowering the team to own and deliver work independently.
  • Public API strategy: Own Testlio’s public API end to end: OpenAPI specifications kept current in every service repo and treated as the consumer contract, a coherent versioning and deprecation policy, consistent authentication and authorization on every endpoint, rate limiting, and traceability across the request path.
  • Integration architecture: Set the multi-quarter technical direction for a sync platform that must stay correct across a dozen third-party APIs, each with its own data model, rate limits, and release cadence. Reduce per-vendor special-casing in favour of a common mapping and sync core.
  • Roadmap ownership: Turn strategy into a sequenced roadmap with your product partner, and own technical delivery from concept to production.

Running it with rigor

  • Engineering operating rhythm: Establish effective planning, prioritization, and design review practices that balance delivery speed with long-term scalability.
  • Technical leadership: Combine engineering vision and team mentorship with hands-on technical contribution, staying close to the codebase to understand the team’s work and make informed technical decisions.
  • Third-party dependency management: Own the risk that comes with depending on other people’s APIs. Track vendor changelogs, deprecations and sunset dates, plan migrations before they become incidents, and keep credential, token, and connection failures from turning into client-visible outages.
  • Production support and escalations: Own production support for your domains, including triage, escalation management, and root-cause resolution. Drive automation, self-serve setup, and permanent fixes that measurably reduce recurring support volume and improve operational efficiency.
  • Reliability and observability: Define service level objectives for sync freshness, sync success rate, and API availability and latency; build the dashboards that make integration health self-serve; and lead root-cause analysis on production issues.Engineering standards: Ensure work is traceable and the Definition of Done is consistently met, minimizing escaped defects and keeping cloud costs in check.
  • Team growth: Coach engineers technically, bring AI-assisted development workflows (e.g., Claude Code) into daily practice, and reduce knowledge silos through reviews and documentation.

What do you need to succeed?

Technical skills

  • Engineering management: 5+ years managing a team of 4+ engineers in an agile, remote environment.
  • Hands-on technical leadership: Recent experience writing production code and designing or evolving production systems. You are comfortable working directly in the codebase, contributing to implementation, reviewing code, and making architectural decisions alongside your team.
  • Public or partner-facing API ownership: Proven experience designing, versioning, documenting, and deprecating APIs consumed by people outside your own company. You’ve made a breaking-change decision and lived with the consequences. OpenAPI, idempotency, pagination, webhooks, and rate limiting are familiar ground.
  • Third-party integration systems: Experience building or running integrations against external APIs at scale: OAuth flows, credential storage and rotation, retries and backoff, queue and poison-message handling, conflict resolution in bi-directional sync, and per-tenant blast-radius control.
  • Technical stack: Strong affinity with TypeScript and Node.js on AWS, including serverless (Lambda), DynamoDB, and event-driven patterns.

Nice-to-haves

  • Identity and access: Practical knowledge of OAuth 2.0, OIDC, SAML, and enterprise SSO, plus token scoping and least-privilege API roles.
  • Broader stack familiarity: Kafka, GraphQL, Python, and React are a plus.
  • Observability and performance: Experience with observability and APM tools (e.g., New Relic, Datadog, Sentry) and optimizing slow database transactions.
  • Application security: Knowledge of application security best practices and integrating security review into the SDLC.
  • Legacy modernization: Experience modernizing legacy systems or paying down significant technical debt while keeping a product running.
  • SaaS experience: Prior experience managing a SaaS product is a plus.

Human skills

  • Fluency in English, with excellent written and verbal communication.
  • Collaborative. Works effectively with product management and cross-functional partners in a distributed, asynchronous setting.
  • Organized and thorough, with a meticulous approach to standards and process.
  • Growth catalyst. Passionate about team productivity, technical excellence, and continuous improvement.
  • Results-oriented, with data-driven decision-making.

What is the application process?

We do our best to bring on individuals who are excited about their role and have the potential for a great future with Testlio. Since we are 100% distributed, you’ll meet with several people from our organization so you get a clear picture of who you’d work with and what the role expects. Our process typically takes 3 to 4 weeks.

  • Application review
  • Recruiter interview
  • Hiring Manager Interview
  • Live Technical Exercise
  • 2 team and stakeholder interviews
  • Reference checks
  • Offer

Diversity and inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded, and 46% of our team members identify as women. For more information, see the DEI section of our website.

#LI-Remote

Read the full description
Project Management Engineering Manager at Tanium

Engineering Manager leads a team of software engineers on Tanium's endpoint management platform, responsible for hiring, coaching, roadmap definition, and delivery of scalable solutions.

Lead Posted 11 minutes ago RemoteFirstJobs Product
What this role involves

The Basics

As an Engineering Manager at Tanium, you will be responsible for leading and managing a team of brilliant software engineers. As part of the Endpoint Team, you will work across the product portfolio with product managers, other engineering managers,the technical documentation team, and senior leadership to drive development of the foundational components at the heart of Tanium’s unified endpoint management and security platform.

What you’ll do

  • Build exceptional teams of highly qualified and high-performance engineers by hiring, coaching, and instilling a sense of ownership and impact
  • Work closely with product managers, security engineers and other teams to define the vision and roadmap with a focus on the needs of Tanium’s customers
  • Provide leadership, guidance and support while nurturing a collaborative, innovative, and inclusive culture
  • Team with other managers to coordinate requirements, designs, dependencies, and opportunities for collaboration and process improvements
  • Lead by example, leveraging your technical expertise to constantly raise the bar and ensure that the team consistently delivers outstanding results
  • Work with senior engineering leaders to adjust the composition of the team and create new teams as necessary to respond to changing business needs
  • Effectively manage multiple projects throughout the entire software development cycle
  • Ensure delivery of dependable, supportable, scalable, and performant software that runs natively on customer assets in a wide variety of environments
  • Lead a team of tenured, senior systems developers, removing roadblocks and ensuring they have what they need to get their job done in the most optimal way

We’re looking for someone with

Education

  • Bachelor’s Degree in Computer Science, or other relevant degree or equivalent experience

Experience

  • 5+ years managing high-performing engineering teams, preferably in an area of systems engineering
  • 10+ years designing, developing, testing, and deploying software products
  • Proven track record of architecting and delivering enterprise-level reliable and scalable solutions
  • Demonstrable understanding of systems level concepts in Windows, Linux, and macOS
  • A thorough understanding of Software Development Life Cycle
  • Outside the box/first principles thinker who can come up with pragmatic solutions
  • Keep up with industry trends and can assess and utilize new technologies to help solve problems

Other

  • Demonstrates initiative and motivation
  • Excellent oral and written communication skills
  • Team player
  • Person of high ethics and integrity
  • Ability to work in a fast-paced, changing environment

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

What you’ll get

The annual base salary range for this full-time position is $278,000 to $426,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

Read the full description
Project Management Engineering Manager, EMEA (Platform) at Testlio

Leads an engineering team responsible for platform integrations, public API, and identity systems that enable external clients and tools to connect with Testlio.

Lead Remote Posted 12 minutes ago RemoteFirstJobs Product
What this role involves

Location: This is a 100% remote role and is open to candidates residing in the United Kingdom, Spain, Portugal, Poland, the Czech Republic, Romania, and Estonia. Visa sponsorship is not available.

About the job

Testlio’s fully managed crowdsourced testing platform integrates expert, on-demand testers directly into your release process. Ship faster and more confidently with global coverage across 600,000+ devices, 800+ payment methods, 150+ countries, and 100+ languages. To learn more, visit www.testlio.com.

We are seeking an Engineering Manager to lead the team that owns every way the outside world connects to Testlio: our partner integrations, our public API, our identity and access surfaces. If a client’s Jira, a client’s CI pipeline, a client’s engineer, or a client’s AI agent touches Testlio, it goes through your team’s systems. This role reports to the Director, Engineering.

Why will you love this job?

  • Own the platform’s contract with the world. You’ll lead the one team that covers the whole programmatic perimeter: bi-directional sync with a dozen tools (Jira, Xray, Azure DevOps, GitHub, GitLab, Asana, Linear, Monday, TestRail, Trello, YouTrack, Slack), enterprise SSO, our public API.
  • Build the API as a product, not a byproduct. We have a written public-API strategy: OpenAPI contracts as the source of truth, major and dated versioning, uniform auth, granular API roles, rate limiting, end-to-end request tracing.
  • Make support self-serve. You’ll cut recurring support work at the source, with self-serve setup and diagnostics, integration health visible to the people who need it, and automation and permanent fixes instead of repeat manual triage.
  • Partner with product and with real customers. You’ll work closely with a dedicated product manager on discovery, prioritization, and outcomes, and also directly with enterprise client engineering teams who build against our API.

Why will you love being a part of Testlio?

  • Great Culture: Testlio is a female-founded company, and half of our team identifies as women. We’re proud of our inclusive, purpose-driven culture where people genuinely enjoy collaborating. As part of our team (we call ourselves TestLions), you’ll help create exceptional digital experiences for our customers, while also contributing to our freelance network.
  • Remote Work: Our culture is built around remote work. We’ve created systems to allow us to successfully work together asynchronously as a fully remote and globally distributed team. Testlio provides the tools and guidance for everyone to succeed in their careers in a fully remote setting. Our working style encourages everyone to make decisions, communicate effectively, and work at a sustainable pace.
  • Investment in You: Your growth and well-being matter to us. You’ll have flexible paid time off—including national holidays, personal days, and sick days—plus stock options so you can grow with Testlio. We also provide a $300 annual learning stipend to support your personal and professional development.
  • Winning Business: Testlio is growing, profitable, and cash-strong. We are leading our industry with exceptional clients who provide us with a high NPS score and a 4.7 rating on G2. Our business model is global, enterprise, and subscription-based. Several of our largest clients have been with us for 7+ years, and many spend $500K+/year with Testlio.

What would your day look like?

Shaping what’s next

  • Stay close to the code: Expect to spend roughly 20–30% of your time on hands-on engineering, including writing production code, providing substantive reviews on critical-path pull requests, and signing off on key technical designs. You’ll help remove critical technical bottlenecks and contribute directly when needed, while empowering the team to own and deliver work independently.
  • Public API strategy: Own Testlio’s public API end to end: OpenAPI specifications kept current in every service repo and treated as the consumer contract, a coherent versioning and deprecation policy, consistent authentication and authorization on every endpoint, rate limiting, and traceability across the request path.
  • Integration architecture: Set the multi-quarter technical direction for a sync platform that must stay correct across a dozen third-party APIs, each with its own data model, rate limits, and release cadence. Reduce per-vendor special-casing in favour of a common mapping and sync core.
  • Roadmap ownership: Turn strategy into a sequenced roadmap with your product partner, and own technical delivery from concept to production.

Running it with rigor

  • Engineering operating rhythm: Establish effective planning, prioritization, and design review practices that balance delivery speed with long-term scalability.
  • Technical leadership: Combine engineering vision and team mentorship with hands-on technical contribution, staying close to the codebase to understand the team’s work and make informed technical decisions.
  • Third-party dependency management: Own the risk that comes with depending on other people’s APIs. Track vendor changelogs, deprecations and sunset dates, plan migrations before they become incidents, and keep credential, token, and connection failures from turning into client-visible outages.
  • Production support and escalations: Own production support for your domains, including triage, escalation management, and root-cause resolution. Drive automation, self-serve setup, and permanent fixes that measurably reduce recurring support volume and improve operational efficiency.
  • Reliability and observability: Define service level objectives for sync freshness, sync success rate, and API availability and latency; build the dashboards that make integration health self-serve; and lead root-cause analysis on production issues.Engineering standards: Ensure work is traceable and the Definition of Done is consistently met, minimizing escaped defects and keeping cloud costs in check.
  • Team growth: Coach engineers technically, bring AI-assisted development workflows (e.g., Claude Code) into daily practice, and reduce knowledge silos through reviews and documentation.

What do you need to succeed?

Technical skills

  • Engineering management: 5+ years managing a team of 4+ engineers in an agile, remote environment.
  • Hands-on technical leadership: Recent experience writing production code and designing or evolving production systems. You are comfortable working directly in the codebase, contributing to implementation, reviewing code, and making architectural decisions alongside your team.
  • Public or partner-facing API ownership: Proven experience designing, versioning, documenting, and deprecating APIs consumed by people outside your own company. You’ve made a breaking-change decision and lived with the consequences. OpenAPI, idempotency, pagination, webhooks, and rate limiting are familiar ground.
  • Third-party integration systems: Experience building or running integrations against external APIs at scale: OAuth flows, credential storage and rotation, retries and backoff, queue and poison-message handling, conflict resolution in bi-directional sync, and per-tenant blast-radius control.
  • Technical stack: Strong affinity with TypeScript and Node.js on AWS, including serverless (Lambda), DynamoDB, and event-driven patterns.

Nice-to-haves

  • Identity and access: Practical knowledge of OAuth 2.0, OIDC, SAML, and enterprise SSO, plus token scoping and least-privilege API roles.
  • Broader stack familiarity: Kafka, GraphQL, Python, and React are a plus.
  • Observability and performance: Experience with observability and APM tools (e.g., New Relic, Datadog, Sentry) and optimizing slow database transactions.
  • Application security: Knowledge of application security best practices and integrating security review into the SDLC.
  • Legacy modernization: Experience modernizing legacy systems or paying down significant technical debt while keeping a product running.
  • SaaS experience: Prior experience managing a SaaS product is a plus.

Human skills

  • Fluency in English, with excellent written and verbal communication.
  • Collaborative. Works effectively with product management and cross-functional partners in a distributed, asynchronous setting.
  • Organized and thorough, with a meticulous approach to standards and process.
  • Growth catalyst. Passionate about team productivity, technical excellence, and continuous improvement.
  • Results-oriented, with data-driven decision-making.

What is the application process?

We do our best to bring on individuals who are excited about their role and have the potential for a great future with Testlio. Since we are 100% distributed, you’ll meet with several people from our organization so you get a clear picture of who you’d work with and what the role expects. Our process typically takes 3 to 4 weeks.

  • Application review
  • Recruiter interview
  • Hiring Manager Interview
  • Live Technical Exercise
  • 2 team and stakeholder interviews
  • Reference checks
  • Offer

Diversity and inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded, and 46% of our team members identify as women. For more information, see the DEI section of our website.

#LI-Remote

Read the full description
Project Management Lead CRM Consultant at Massive Rocket | Global Braze & Snowflake Agency

Lead CRM consultant who manages complex CRM projects, mentors team members, and advises clients on Braze and Snowflake implementations while overseeing technical delivery.

Lead Posted 1 day ago RemoteFirstJobs Product
What this role involves

Who Are Massive Rocket?

Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting-edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.

Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit, they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.

Who Are We Looking to Add to Our Team?

As a Lead CRM Consultant at Massive Rocket, you’ll act as a senior advisor, people manager, and technical expert on CRM projects, bridging the gap between strategy and execution. You’ll focus on delivering high-impact CRM initiatives, mentoring and managing members of the CRM team, and supporting the CRM Team Lead with technical oversight and operational leadership across multiple projects.

You’ll also need to lead through influence and relationships, foster collaboration, and bring innovative ideas to the table so we can deliver bespoke CRM solutions aligned with client goals and long-term growth.

What Will You Do?

Project Leadership

  • Lead the execution of complex CRM projects, ensuring alignment with client objectives and adherence to timelines and budgets
  • Scope bespoke and complex CRM solutions that go beyond Braze, considering the client’s entire tech stack, and oversee end-to-end implementation
  • Provide technical oversight on CRM implementations, migrations, and integrations, acting as the go-to expert for resolving challenges
  • Conduct comprehensive audits of client CRM systems, particularly Braze and associated tech stacks, to identify opportunities for optimisation and improvement

Pre-Sales and Client Engagement

  • Support pre-sales activities by participating in client pitches and leading discussions on technical solutions and strategic approaches
  • Design and facilitate interactive client workshops to align on goals, requirements, and CRM strategies
  • Act as a trusted advisor during client engagements, providing insights and demonstrating the value of advanced CRM features and capabilities

Leadership Through Influence

  • Build strong relationships with clients, peers, and cross-functional teams, creating an environment of trust and collaboration
  • Drive alignment across stakeholders, using influence rather than authority to motivate and guide teams toward shared goals
  • Act as a role model for team members, fostering a culture of open communication, mutual respect, and continuous learning

Mentorship, Line Management & Collaboration

  • Take on line manager responsibilities: regular one-to-ones, clear objectives, and ongoing support for performance and professional development
  • Provide constructive feedback and make sure direct reports have the tools, training, and support they need to succeed
  • Mentor and guide CRM team members on complex projects, technical challenges, and client engagements
  • Act as a point of escalation for CRM team members, helping resolve issues before involving the CRM Team Lead
  • Work closely with Strategy, CRM Developers, Data & Engineering, and other teams to ensure seamless execution of CRM strategies

CRM Strategy Execution

  • Translate CRM strategies defined by the CRM Team Lead into actionable roadmaps and deliverables for the team
  • Oversee the design and optimisation of customer journeys, ensuring campaigns are data-driven, personalised, and impactful
  • Maintain deep expertise in Braze, including advanced and newly released features, and apply them to elevate client outcomes
  • Collaborate with the team to generate innovative ideas and develop long-term CRM roadmaps tailored to client needs

Governance & Quality Assurance

  • Uphold high-quality standards across all CRM deliverables, including QA, testing, and documentation
  • Contribute to best practices, templates, and frameworks that improve team efficiency

Data Insights & Optimisation

  • Analyse campaign performance metrics and customer data to identify trends and opportunities for optimisation
  • Provide actionable insights to the CRM team and clients, driving continuous improvement

What Makes You a Great Fit

Experience

  • 6+ years of experience in CRM consulting, implementation, and optimisation, with a proven track record in platforms like Braze, Salesforce, or HubSpot
  • Experience leading CRM projects and working directly with clients to deliver measurable outcomes
  • Previous people management experience (line managing or mentoring Senior CRM Consultants or equivalent roles) preferred

Leadership & Mentorship

  • Proven ability to lead through influence and relationships, fostering collaboration and alignment across diverse stakeholders
  • Strong people management skills, including performance reviews, setting development goals, and managing workloads effectively
  • Skilled in coaching and developing team members to reach their potential

Technical Expertise

  • Advanced understanding of CRM platforms, particularly Braze, including advanced and newly released features
  • Expertise in scoping and implementing complex, bespoke CRM solutions that integrate with broader marketing tech stacks
  • Familiarity with marketing technology stacks and system integration
  • Ability to audit CRM systems and provide actionable recommendations to optimise performance and alignment with business goals

Pre-Sales & Workshop Skills

  • Proven ability to participate in pre-sales activities, lead client pitches, and articulate technical and strategic solutions effectively
  • Experience leading interactive client workshops to align goals and collaboratively shape CRM strategies

Communication Skills

  • Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences
  • Strong client-facing skills, with experience building and maintaining client relationships

Organisational Skills

  • Demonstrated ability to manage multiple projects at once, maintaining high standards of quality and meeting deadlines

Why You’ll Love Working Here

  • Rocket-Fuelled Growth - Big challenges, fast learning, and the chance to level up quicker than anywhere else
  • A Culture That Actually Gives a Damn - Supportive, positive, and built around people who want to see you win
  • A Global Crew - Collaborate with brilliant teammates across Europe, the US, and beyond
  • Remote-First for Life - Work from wherever you feel your best
  • Real Career Momentum - Clear progression, real ownership, and space to grow into your next chapter
  • Moments That Matter - Meetups, events, and team experiences that make the journey unforgettable

A Few Things to Know Before We Get Started

  • Bring Your Own Device - We operate a BYOD policy, so you’ll use your own kit for work
  • Right to Work - You’ll need a valid work visa; we’re not able to offer sponsorship at the moment
  • ID Checks - We may ask for proof of identity (passport, ID card, or a recent utility bill)
  • References - We may request two references, so have names, relationships, and contact details ready
  • For Contractors - Proof of incorporation and up-to-date insurance is required

Before You Apply

We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you: we’re growing fast, and new opportunities open up all the time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Project Management Director of Expert Services, CRM&I at ServiceNow

Leads a team of 10-15 consultants delivering ServiceNow CRM implementations and advisory services to enterprise customers, driving adoption and platform value realization.

Lead Posted 1 day ago RemoteFirstJobs Product
What this role involves

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.

Join us to put AI to work for people.

Job Description

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, the CRM&I Expert Services practice focuses on delivering ServiceNow CRM products—including Customer Service Management, Field Service Management, and Sales CRM—across direct ServiceNow-led engagements and partner co-delivery models. The team drives best-practice adoption, platform value realization, and scalable delivery to help customers get the most from their ServiceNow investment.

The Role

The Director, CRM&I Expert Services leads a team of 10–15 Solution Architects, Business Process Consultants, and Technical Consultants within our Expert Services organization, responsible for all aspects of delivering timely, high-quality work for ServiceNow customers. This team has direct billable roles in ServiceNow-led customer engagements, as well as advisory or leadership roles in a co-delivery model with our partner ecosystem. Regardless of the delivery model, the objective of the team is to drive best practice and platform operating efficiency into our customers’ environments to ensure scalability and maintainability.

What you get to do in this role:

  • Develop and execute the Americas CRM&I business plan, including strategy for growth and market penetration, competitiveness, and differentiation.
  • Support service and product selling motions in the form of accurate delivery scoping and delivery strategy
  • Meet with Customer Leadership to position the use of Expert Services resources as part of several different models including co-delivery with partners, advisory expertise, and ServiceNow-led implementation work.
  • Provide business and technical leadership with our Consultants, Customers, and Partners – often in a billable capacity within an engagement.
  • Directly responsible for hiring, ensuring enablement of, developing, and managing high-performing Solution Architects, Business Process Consultants, and Technical Consultants who architect, consult, implement, and configure the ServiceNow CRM products (CSM, FSM, Sales CRM) for our customers and with our Partner Ecosystem.
  • Partner with internal teams to support training, enablement, product management, and best practices organizations.
  • Promote and drive continuous improvement practices for delivery/engagement materials
  • Maintain and strengthen cross-functional relationships with product teams
  • Collaborate with Service Offerings team to build and maintain a robust service offering catalog for customer consumption

Qualifications

To be successful in this role you have:

  • 8+ years of leadership experience in a professional services organization in one (or more) of the following roles (required):
    • Practice Management
    • Program/Project Management
    • Implementation
    • Process Engineering
    • Product Management
  • 12+ years of consulting experience for complex, global organizations, preferably in a customer-facing business process or CRM implementation capacity
  • Experience managing professional services forecasting, resourcing, and capacity
  • Experience working within Agile or Scaled Agile frameworks
  • Required industry certifications:
    • Certified ServiceNow Administrator (CSA)
    • Certified Implementation Specialist – Customer Service Management (CIS-CSM) (required)
  • Experience in technical consultative pre-sales environments, scoping and solutioning services engagements and crafting statements of work
  • Experience designing and developing services capabilities.
  • Experience designing, developing, and running service portfolios.
  • Understanding and basic use of development tools and/or software, such as:
    • ServiceNow Platform
    • MS Office (Word, PowerPoint, Excel)
  • To be highly motivated, driven and passionate about the intersection of technology and business challenges.
  • Technical delivery experience with ServiceNow CRM products (CSM, FSM, Sales CRM)
  • Strong interpersonal skills, customer-centric attitude and ability to deal with cultural diversity
  • A history of leading, mentoring and developing talent across large teams
  • Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams.
  • Proactive attitude, critical thinking, problem solving, and conflict resolution
  • Outstanding communication skills (both written and verbal) with highly confident presentation and facilitation skills
  • A track record of distilling customer needs from leaders (including CXO roles) to provide guidance and direction
  • Up to 25% travel annually

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Project Management Server Engineering Manager, Member Experience at Raya

Manages a server engineering team building payment and member lifecycle systems, mentors engineers, and drives technical execution across architecture and product delivery.

Lead Posted 2 days ago RemoteFirstJobs Product
What this role involves

In a world where many social apps measure their success by time spent online, Raya is a technology company focused on providing utility. Our iOS only app is a tool for discovery of and access to exciting people, events, opportunities, and recommendations globally. We believe that by marrying great software with a membership based community built around core values of trust, creativity, and reciprocity, we can provide solutions that have heretofore been impossible.

We are seeking an Engineering Manager to lead our Member Experience server team. Member Experience owns the full member lifecycle - from a prospective member’s first application through onboarding, payments, and renewal month after month. That surface spans application and acceptance, authentication and login, onboarding, subscriptions and in-app purchases including Raya+, reactivation and referrals, and member communications. These are net-new payment systems built for scale rather than legacy systems in maintenance, with high ownership and direct revenue impact.

The ideal candidate will have at least 2 years of experience managing software development teams, with deep knowledge of Node.js and TypeScript, and should be familiar with cloud architectures, services, deployment models, and distributed systems. We value strong project management skills and the ability to deliver on commitments. In this role, you will work closely with leadership, product managers, designers, and data team stakeholders to deliver business impact.

We offer comprehensive medical and dental coverage, $50 a day food delivery budget, equity based employment, a great culture, learning opportunities, unlimited vacation, 12 weeks paid parental leave, and we pay all employees $1,000 a year to go somewhere in the world that they’ve never been because of our values of human connection, empathy, and curiosity.

Responsibilities

  • Manage, mentor, and grow a team of server engineers, including hiring, onboarding, and career development, while fostering a high-performance and collaborative culture.
  • Contribute to the codebase and provide technical leadership across architecture, system design, and key engineering decisions.
  • Partner with product, design, and data to define, scope, and deliver high-impact features, owning execution from concept through launch.
  • Oversee the development and continuous enhancement of scalable, secure, and efficient services in a cloud environment, and uphold a high bar for engineering quality - code standards, testing practices, operational readiness, and long-term maintainability.
  • Operate as a player/coach with an expected ~50% hands-on engineering contribution.

Requirements

  • Bachelor’s or master’s degree in Computer Science, Engineering, or a similar field, or equivalent industry experience.

  • 2+ years of experience managing high-performing engineering teams.

  • Deep knowledge of Node.js and TypeScript, with familiarity across cloud architecture, services, deployment models, and distributed systems. Our stack includes MongoDB and PostgreSQL.

  • Production experience with Apple StoreKit payments and subscriptions, and production experience with Stripe payments and subscriptions for a B2C product.

  • Experience serving within and administering an operational excellence program: production readiness, observability, on call.

  • Proven ability to lead projects from concept through launch, balancing speed and quality, and to collaborate effectively with cross-functional partners to deliver business impact.

  • Experience sourcing, screening, hiring, mentoring, and developing engineers, with strong communication and leadership skills.

  • An AI-forward mindset, with curiosity about applying emerging technologies to improve developer and product experiences.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Project Management Engineering Manager at PayJunction

Engineering Manager leads a software engineering team, owns technical vision and roadmap, runs Scrum ceremonies, and ships production Java code while ensuring quality and delivery predictability.

Lead Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

We read every application. No AI screening. A real person reviews your materials.

Job Summary

PayJunction is seeking an Engineering Manager to lead a team of software engineers from inside the code, still shipping production Java yourself, while setting technical direction, raising the quality bar, and making delivery predictable on a platform where a defect is a financial event.

Why PayJunction?

PayJunction is relentless and emphatic about helping others.  We exist to drive the success of our partners.  Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at PayJunction.

We believe dreams inspire people to start a business, and others to partner with them.  While building dreams, entrepreneurs and business professionals will face many challenges along the way. We believe great partners can make all the difference.

We are your dream partner.

Your success is our success.

Our dream is to help you realize yours.

We exist to drive the success of our partners.  We do this by fundamentally changing the way you transact with others.  We just happen to make great payment systems.  If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.

Location

PayJunction takes a Flex First approach to work environments. This means that our team members can choose to work from our Santa Barbara office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment. All PayJunction employees must reside in one of the following states: CA, IL, TX, MN, CO, GA, NY, MA, CT.

Mission

Our Engineering team’s mission is to design, develop, and maintain the products, technology, and systems that drive our partners’ success.

Vision

Thousands of partners love and rely on our platform to make payments simple.

Job Responsibilities

  • Own the team’s technical vision and roadmap, lead design reviews for major initiatives, and identify and mitigate the key technical risks in a payments platform.
  • Run the team’s Scrum ceremonies as the accountable leader, from planning and grooming through pointing and retros, protecting sprint scope from interrupt load so the team finishes what it commits to.
  • Partner with Product to scope, phase, and size initiatives before commitments are made, and negotiate scope when a request exceeds capacity rather than absorbing the overflow.
  • Set and enforce the definition of done for tests, review, and documentation, and personally perform substantive code reviews that hold junior and senior engineers to the same bar.
  • Use code review and 1:1s as teaching surfaces, build and work a development plan with every engineer, and grow people toward their next level.
  • Own the employee lifecycle for your team, from hiring and onboarding through reviews and coaching underperformers early, while building psychological safety without lowering the bar.
  • Stay in the code: ship production Java each sprint, author design docs for major initiatives, and review front-end changes in HTML, JavaScript, and Angular competently.
  • Own your team’s services in production, including monitoring, alerting, deployments, and incident response, and bake PCI DSS and security requirements into designs early rather than retrofitting them.

Qualifications

  • 7+ years of professional software engineering experience, with hands-on ownership of production systems.
  • 3+ years at Senior Engineer level or above; you spent at least half of your most recent management role hands-on in the code and can still operate at that level.
  • 3+ years of engineering management, directly managing a team of 4 or more engineers, including hiring and performance reviews.
  • 5+ years of Java experience including web frameworks, with production Java written within the last 12 months.
  • 2+ years running Scrum ceremonies as Scrum Master or the accountable equivalent, not just participating in them.
  • Preferred: production Linux experience, ideally Ubuntu; payments or B2B SaaS industry experience; experience in a PCI DSS or comparably regulated engineering environment; a BS in Computer Science, or a sustained record of senior-level engineering work in its place.

About PayJunction

Founded in 2000 by three UCSB graduates, PayJunction has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. PayJunction processes more than $12 billion dollars annually for thousands of businesses with solutions that make it easy to accept credit and debit card payments in-store, online, and on-the-go.

Our people-first culture values long-term relationships over short-term profits. Honesty and integrity are part of every interaction with partners, customers and employees. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired, and success is celebrated. PayJunction is a place where you can find experienced mentors and supportive friends who are committed to your growth.

Total Rewards Plan

  • Health, dental, and vision paid 100% by company for you and your dependents
  • 401k with 6% match
  • FSA and Dependent Care FSA
  • Long-term & short-term disability coverage for you paid 100% by company
  • 8 paid company holidays per year
  • 2 paid floating holidays per year
  • 1 paid volunteer day per year
  • Paid Time Off
  • Home office equipment stipend
  • Annual Learning Stipend
  • Quarterly “fun budgets” for team bonding events
  • Opportunity to be part of a company that is changing a whole industry
  • Opportunity for growth within the company
  • Opportunity for remote, in-office, or hybrid work

Office Environment

  • The opportunity to choose the work environment that best suits you - remote, in-office, or hybrid.
  • All remote & hybrid team members can enjoy:
    • Company-provided equipment for your home office
    • An equipment allowance for home office essentials
    • The opportunity to work at one of Glassdoor’s Top 30 Best Places to Work in the US, 2020!
  • Those who choose to come into the office can look forward to:
    • Bright and open offices in downtown Santa Barbara
    • Stocked snack kitchens
    • Collaborative work spaces with Herman Miller chairs, height-adjustable desks, and a large 32-inch monitors
    • Dog-friendly office

Company Values

  • Build the Dream
  • Put People First
  • Value Long Term Relationships Over Short Term Profit
  • Make it Simple
  • Be Data Driven
  • Own It

The base salary range for this role is $190,000 - $220,000 per year plus our Total Rewards Plan benefit package. Actual base salary offered will vary depending on factors including but not limited to: education, experience, skills and qualifications.

PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees.

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Project Management Engineering Manager, SupportX

Manages engineering team, oversees technical projects and deliverables, and leads a group of software engineers.

Lead Posted 2 days ago Jobicy AI
What this role involves
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. The SupportX team is dedicated to...
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Project Management Server Engineering Manager, Member Experience at Raya

Manages a server engineering team building payment and member lifecycle systems, mentors engineers, and partners with product and design to deliver scalable features.

Lead Posted 3 days ago RemoteFirstJobs Product
What this role involves

In a world where many social apps measure their success by time spent online, Raya is a technology company focused on providing utility. Our iOS only app is a tool for discovery of and access to exciting people, events, opportunities, and recommendations globally. We believe that by marrying great software with a membership based community built around core values of trust, creativity, and reciprocity, we can provide solutions that have heretofore been impossible.

We are seeking an Engineering Manager to lead our Member Experience server team. Member Experience owns the full member lifecycle - from a prospective member’s first application through onboarding, payments, and renewal month after month. That surface spans application and acceptance, authentication and login, onboarding, subscriptions and in-app purchases including Raya+, reactivation and referrals, and member communications. These are net-new payment systems built for scale rather than legacy systems in maintenance, with high ownership and direct revenue impact.

The ideal candidate will have at least 2 years of experience managing software development teams, with deep knowledge of Node.js and TypeScript, and should be familiar with cloud architectures, services, deployment models, and distributed systems. We value strong project management skills and the ability to deliver on commitments. In this role, you will work closely with leadership, product managers, designers, and data team stakeholders to deliver business impact.

We offer comprehensive medical and dental coverage, $50 a day food delivery budget, equity based employment, a great culture, learning opportunities, unlimited vacation, 12 weeks paid parental leave, and we pay all employees $1,000 a year to go somewhere in the world that they’ve never been because of our values of human connection, empathy, and curiosity.

Responsibilities

  • Manage, mentor, and grow a team of server engineers, including hiring, onboarding, and career development, while fostering a high-performance and collaborative culture.
  • Contribute to the codebase and provide technical leadership across architecture, system design, and key engineering decisions.
  • Partner with product, design, and data to define, scope, and deliver high-impact features, owning execution from concept through launch.
  • Oversee the development and continuous enhancement of scalable, secure, and efficient services in a cloud environment, and uphold a high bar for engineering quality - code standards, testing practices, operational readiness, and long-term maintainability.
  • Operate as a player/coach with an expected ~50% hands-on engineering contribution.

Requirements

  • Bachelor’s or master’s degree in Computer Science, Engineering, or a similar field, or equivalent industry experience.

  • 2+ years of experience managing high-performing engineering teams.

  • Deep knowledge of Node.js and TypeScript, with familiarity across cloud architecture, services, deployment models, and distributed systems. Our stack includes MongoDB and PostgreSQL.

  • Production experience with Apple StoreKit payments and subscriptions, and production experience with Stripe payments and subscriptions for a B2C product.

  • Experience serving within and administering an operational excellence program: production readiness, observability, on call.

  • Proven ability to lead projects from concept through launch, balancing speed and quality, and to collaborate effectively with cross-functional partners to deliver business impact.

  • Experience sourcing, screening, hiring, mentoring, and developing engineers, with strong communication and leadership skills.

  • An AI-forward mindset, with curiosity about applying emerging technologies to improve developer and product experiences.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Project Management Engineering Manager - Team Monetisation (f/m/d)

Manages engineering team focused on monetization strategy, oversees product development and revenue-generating features.

Lead Posted 4 days ago Himalayas
What this role involves
About usPet Media Group (PMG) is a scale-up that acquires, launches, and develops market-leading pet marketplaces globally, with over 1.
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Project Management Manager, Strategic Customer Onboarding at Tipalti

Lead a team of onboarding managers overseeing complex customer implementations, managing delivery portfolio performance, capacity planning, and cross-functional stakeholder coordination.

Lead Posted 4 days ago RemoteFirstJobs Product
What this role involves

As the Manager, Strategic Onboarding, you will lead a team responsible for Tipalti’s most complex and strategically important customer implementations, including both internally delivered and partner-led engagements. You will be accountable for the performance, development, and success of your team and the overall health of the delivery portfolio, ensuring projects are appropriately staffed, risks are identified and addressed early, and customers receive a consistently high-quality onboarding experience.

You will own portfolio-level delivery performance, capacity and resource management, operational cadence, and first-line escalation management for your team. You will coach and develop experienced Onboarding Managers, establish repeatable and scalable delivery practices, and partner cross-functionally to remove systemic barriers to successful implementation.

This is a people and portfolio leadership role, not an individual implementation role. Success is measured by the performance of the team and portfolio—not by personally carrying customer implementations.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

  • Lead, coach, and develop a team of experienced Onboarding Managers responsible for complex and strategically important customer implementations.
  • Establish clear performance expectations, provide regular coaching and feedback, and create development opportunities that strengthen the team’s delivery and leadership capabilities.
  • Build a culture of ownership and accountability in which Onboarding Managers independently lead their portfolios and escalate intentionally rather than relying on management to run projects for them.
  • Recruit, hire, onboard, and develop new team members as the organization grows.
  • Own performance management, goal setting, and development planning for the team.
  • Own the overall health and performance of the Strategic Onboarding portfolio, including project health, delivery risk, time-to-value, customer experience, capacity, and forecast accuracy.
  • Establish and lead a consistent portfolio operating cadence that surfaces risks early, drives clear ownership of actions, and enables proactive intervention before issues become escalations.
  • Own staffing and capacity management across the team, balancing customer needs, project complexity, team capabilities, and business priorities.
  • Serve as the first level of management escalation for at-risk implementations, providing leadership and executive customer engagement when appropriate while maintaining clear ownership with the assigned Onboarding Manager.
  • Provide leadership oversight for Tipalti’s most complex and strategically important implementations, ensuring teams have the resources, cross-functional support, and decision-making required for successful delivery.
  • Identify patterns across projects and escalations and translate them into systemic improvements rather than repeatedly solving the same issues customer by customer.
  • Maintain accurate portfolio visibility and forecasting, using data to identify emerging risks, capacity constraints, and opportunities to improve delivery performance.
  • Provide operational oversight of strategic partner-led implementations within the broader Strategic Onboarding portfolio, ensuring appropriate visibility, governance, escalation management, and consistent delivery standards across both Tipalti-led and partner-led engagements.
  • Identify and implement improvements to delivery processes, tools, and operating practices that increase consistency, scalability, and customer outcomes.
  • Use portfolio data and frontline insights to identify systemic delivery issues and drive improvements across the organization.
  • Partner with Product, Engineering, Support, Sales, Professional Services, Alliances, and other cross-functional teams to resolve recurring delivery barriers and represent the needs of Strategic Onboarding.
  • Ensure lessons learned, delivery patterns, and successful practices are captured and reused across the team rather than remaining with individual team members.
  • Share structured product and process feedback with appropriate stakeholders to improve the customer onboarding experience.
  • Establish clear ownership and escalation paths for cross-functional dependencies that impact customer delivery.
  • Champion adoption of AI-enabled delivery workflows across Strategic Onboarding, partnering with the AI Strategy function to identify high-value opportunities, drive frontline adoption, and measure operational impact.
  • Help evolve team roles and operating practices as AI removes administrative work, enabling Onboarding Managers to spend more time on strategic customer engagement and higher-value delivery activities.
  • Provide frontline feedback and operational insights to help ensure AI capabilities address real delivery challenges and create measurable value.
  • Reinforce new AI-enabled ways of working through coaching, operating cadence, and performance expectations.

About you

  • 7+ years of experience in Customer Onboarding, Professional Services, Implementation, or a similar customer delivery function within B2B SaaS.
  • 3+ years of direct people-management experience leading experienced implementation or onboarding professionals.
  • Demonstrated experience managing a portfolio of complex enterprise customer implementations, with accountability for delivery quality, customer outcomes, capacity, and risk.
  • Strong people leader with a track record of coaching experienced professionals, managing performance, and developing future leaders.
  • Strong executive presence and demonstrated ability to lead difficult customer conversations and high-stakes escalations.
  • Excellent operational judgment, including the ability to distinguish between an individual project problem and a systemic delivery issue.
  • Demonstrated ability to build scalable processes and operating rhythms in a fast-changing environment.
  • Strong cross-functional leadership skills and the ability to influence Product, Engineering, Sales, Support, Alliances, and other stakeholders without direct authority.
  • Strong analytical skills and comfort using data to understand portfolio health, capacity, performance, and emerging risks.
  • Excellent communication, prioritization, problem-solving, and decision-making skills.
  • Detail-oriented and well organized, with the ability to maintain strategic perspective while managing a complex delivery portfolio.
  • Ability to operate effectively in a fast-paced, deadline-driven environment.
  • BA/BS in a related field or equivalent practical experience.
  • Experience leading complex fintech, payments, ERP, or financial-technology implementations.
  • Experience working with implementation partners or systems integrators is a plus.
  • Experience leading teams through AI, automation, or significant delivery-process transformation.
  • Familiarity with Salesforce, project-management platforms, and ticketing systems such as Jira.
  • Experience operating in a high-growth SaaS environment.
  • Experience partnering closely with Product and Engineering organizations to resolve systemic customer-delivery challenges.

Our benefits package includes:

  • Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
  • Competitive salary and stock options
  • Matching RRSP
  • Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
  • Maternity, Paternity and Fertility Treatment benefits
  • 15 days of PTO
  • Subsidized lunch on office days
  • Fresh fruit, snacks & drinks in office
  • Conveniently located close to transit
  • Phone/internet allowance
  • Regular company-wide social events
  • Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $120,000 - $150,000 CAD annually.

Bonus: Target bonus is 12.5% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $135,000 - $168,750 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate’s unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Our Mission

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it” - a mission to which we are constantly committed.

Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.

AI Use We may use artificial intelligence and automated systems (collectively “AI”) to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com.

Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti

www.tipalti.com/privacy/job-candidate-privacy-notice/

Read the full description
Project Management Manager, Strategic Customer Onboarding at Tipalti

Lead a team of onboarding managers overseeing complex customer implementations, managing portfolio performance, resource allocation, and delivery excellence.

Lead Posted 4 days ago RemoteFirstJobs Product
What this role involves

As the Manager, Strategic Onboarding, you will lead a team responsible for Tipalti’s most complex and strategically important customer implementations, including both internally delivered and partner-led engagements. You will be accountable for the performance, development, and success of your team and the overall health of the delivery portfolio, ensuring projects are appropriately staffed, risks are identified and addressed early, and customers receive a consistently high-quality onboarding experience.

You will own portfolio-level delivery performance, capacity and resource management, operational cadence, and first-line escalation management for your team. You will coach and develop experienced Onboarding Managers, establish repeatable and scalable delivery practices, and partner cross-functionally to remove systemic barriers to successful implementation.

This is a people and portfolio leadership role, not an individual implementation role. Success is measured by the performance of the team and portfolio—not by personally carrying customer implementations.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

  • Lead, coach, and develop a team of experienced Onboarding Managers responsible for complex and strategically important customer implementations.
  • Establish clear performance expectations, provide regular coaching and feedback, and create development opportunities that strengthen the team’s delivery and leadership capabilities.
  • Build a culture of ownership and accountability in which Onboarding Managers independently lead their portfolios and escalate intentionally rather than relying on management to run projects for them.
  • Recruit, hire, onboard, and develop new team members as the organization grows.
  • Own performance management, goal setting, and development planning for the team.
  • Own the overall health and performance of the Strategic Onboarding portfolio, including project health, delivery risk, time-to-value, customer experience, capacity, and forecast accuracy.
  • Establish and lead a consistent portfolio operating cadence that surfaces risks early, drives clear ownership of actions, and enables proactive intervention before issues become escalations.
  • Own staffing and capacity management across the team, balancing customer needs, project complexity, team capabilities, and business priorities.
  • Serve as the first level of management escalation for at-risk implementations, providing leadership and executive customer engagement when appropriate while maintaining clear ownership with the assigned Onboarding Manager.
  • Provide leadership oversight for Tipalti’s most complex and strategically important implementations, ensuring teams have the resources, cross-functional support, and decision-making required for successful delivery.
  • Identify patterns across projects and escalations and translate them into systemic improvements rather than repeatedly solving the same issues customer by customer.
  • Maintain accurate portfolio visibility and forecasting, using data to identify emerging risks, capacity constraints, and opportunities to improve delivery performance.
  • Provide operational oversight of strategic partner-led implementations within the broader Strategic Onboarding portfolio, ensuring appropriate visibility, governance, escalation management, and consistent delivery standards across both Tipalti-led and partner-led engagements.
  • Identify and implement improvements to delivery processes, tools, and operating practices that increase consistency, scalability, and customer outcomes.
  • Use portfolio data and frontline insights to identify systemic delivery issues and drive improvements across the organization.
  • Partner with Product, Engineering, Support, Sales, Professional Services, Alliances, and other cross-functional teams to resolve recurring delivery barriers and represent the needs of Strategic Onboarding.
  • Ensure lessons learned, delivery patterns, and successful practices are captured and reused across the team rather than remaining with individual team members.
  • Share structured product and process feedback with appropriate stakeholders to improve the customer onboarding experience.
  • Establish clear ownership and escalation paths for cross-functional dependencies that impact customer delivery.
  • Champion adoption of AI-enabled delivery workflows across Strategic Onboarding, partnering with the AI Strategy function to identify high-value opportunities, drive frontline adoption, and measure operational impact.
  • Help evolve team roles and operating practices as AI removes administrative work, enabling Onboarding Managers to spend more time on strategic customer engagement and higher-value delivery activities.
  • Provide frontline feedback and operational insights to help ensure AI capabilities address real delivery challenges and create measurable value.
  • Reinforce new AI-enabled ways of working through coaching, operating cadence, and performance expectations.

About you

  • 7+ years of experience in Customer Onboarding, Professional Services, Implementation, or a similar customer delivery function within B2B SaaS.
  • 3+ years of direct people-management experience leading experienced implementation or onboarding professionals.
  • Demonstrated experience managing a portfolio of complex enterprise customer implementations, with accountability for delivery quality, customer outcomes, capacity, and risk.
  • Strong people leader with a track record of coaching experienced professionals, managing performance, and developing future leaders.
  • Strong executive presence and demonstrated ability to lead difficult customer conversations and high-stakes escalations.
  • Excellent operational judgment, including the ability to distinguish between an individual project problem and a systemic delivery issue.
  • Demonstrated ability to build scalable processes and operating rhythms in a fast-changing environment.
  • Strong cross-functional leadership skills and the ability to influence Product, Engineering, Sales, Support, Alliances, and other stakeholders without direct authority.
  • Strong analytical skills and comfort using data to understand portfolio health, capacity, performance, and emerging risks.
  • Excellent communication, prioritization, problem-solving, and decision-making skills.
  • Detail-oriented and well organized, with the ability to maintain strategic perspective while managing a complex delivery portfolio.
  • Ability to operate effectively in a fast-paced, deadline-driven environment.
  • BA/BS in a related field or equivalent practical experience.
  • Experience leading complex fintech, payments, ERP, or financial-technology implementations.
  • Experience working with implementation partners or systems integrators is a plus.
  • Experience leading teams through AI, automation, or significant delivery-process transformation.
  • Familiarity with Salesforce, project-management platforms, and ticketing systems such as Jira.
  • Experience operating in a high-growth SaaS environment.
  • Experience partnering closely with Product and Engineering organizations to resolve systemic customer-delivery challenges.

Our benefits package includes:

  • Hybrid working model that requires you to be in the Plano office on  Monday, Tuesday, and Thursday
  • Competitive salary and stock options
  • Matching 401K
  • Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
  • Maternity, Paternity and Fertility Treatment benefits
  • 15 days of PTO
  • Subsidized lunch on office days
  • Fresh fruit, snacks & drinks in office
  • Phone/internet allowance
  • Regular company-wide social events
  • Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $123,200 - $154,000 USD annually.

Bonus: Target bonus is 12.5% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $138,600 - $173,250 USD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate’s unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Our Mission

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it” - a mission to which we are constantly committed.

Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.

AI Use We may use artificial intelligence and automated systems (collectively “AI”) to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com.

Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti

www.tipalti.com/privacy/job-candidate-privacy-notice/

Read the full description
Project Management Software Quality Manager at Wikimedia Foundation

Leads distributed teams of test engineers and technical writers, managing quality assurance and documentation processes across multiple engineering projects.

Lead Remote Posted 4 days ago RemoteFirstJobs Product
What this role involves

Summary

The Wikimedia Foundation (WMF) is looking for an experienced Software Quality Manager to lead two teams who are providing testing & documentation services to multiple WMF engineering teams while fostering a culture where Software Quality & Documentation is everyone’s responsibility.

This role supports geographically distributed teams of 5-10 Test Engineers & 3 Technical Writers who are providing services that improve the quality of our software. They engage with multiple WMF teams in high-impact initiatives to provide technical documentation, automated test suites, and manual testing for the software that runs Wikipedia and its sister projects.

We’re committed to making knowledge available to everyone globally. This is an opportunity to do good while empowering the current and future generations of developers across the globe to build high-quality and well-documented software that scales with our mission.

Our team provides services that enable our staff & communities to achieve our Vision: a world in which every single human being can freely share in the sum of all knowledge.

The Wikimedia Foundation values diversity and recognizes that employees from a broad range of perspectives are essential to creating a knowledge source that benefits everyone. We are committed to inclusion, diversifying tech, and advocating for diversity in our employees, their experiences, and the people we serve.

You are responsible for:

  • Collaborating with multiple teams and cross-functional stakeholders to align on testing and documentation needs while balancing project goals with technical requirements and team skill sets.
  • Driving execution–ensuring SLAs are met, key performance metrics are being tracked, and work is being actively unblocked.
  • Expanding and refining automated processes and supporting teams in adopting best practices that improve software quality and technical documentation
  • Promoting a mindset of quality and documentation-first practices across the engineering teams.
  • Oversee the design, implementation, and maintenance of automated test suites, manual testing practices and technical documentation.
  • Ensuring both teams are engaged and productive, and understands the big picture of the different projects they contribute to and how their efforts contribute to it.
  • Coaching your team, conducting performance reviews, providing career guidance, and building a professional and inclusive work culture.

Skills and Experience:

  • Demonstrated engineering experience in a technical management or leadership role.
  • Strong hands-on experience developing, designing, and reviewing software applications using languages such as Go, Python, PHP, or other object-oriented programming languages.
  • Proven track record of managing a team that provides critical centralized services (such as quality assurance, technical documentation or technical program management) to various product teams.
  • Experience managing the expectations of diverse teams with varying goals, ensuring that your service team prioritizes tasks effectively and delivers value across the organization.
  • Excellent verbal and written communication skills in English, with the ability to articulate complex technical topics and solutions clearly and concisely.
  • An established track record and prior success in working with a multicultural, remote and distributed high-performing team.

Qualities that are important to us:

  • Alignment with our mission and values.
  • Experience with open source development methodologies and open source community.
  • Technical background in either manual and automated testing or technical documentation writing
  • Strong ability to identify and implement strategies that improve testing and documentation practices, ensuring they scale with the organization’s needs.
  • Excellent communication and follow-up skills. You’re actively engaged, and your team feels involved and well-informed about what’s happening in the team and broader organization.
  • Experience with remote work and the level of engagement and communication it takes to build a geographically distributed team that is functional and healthy.
  • Experience with large-scale, global developer ecosystems a nd platforms and managing the risks and opportunities associated with them.
  • Resilience—we work on new and interesting problems in public and collaborative ways.
  • Working together for outcomes, and being willing to change course.
  • Passionate about developing people and platforms, with a focus on fostering a strong product-minded culture.

Additionally, we’d love it if you have:

  • Knowledge of testing automation tools for E2E and Visual Regression
  • Knowledge of documentation as code tools such as Markdown
  • Experience in transitioning Test Engineers from manual testing towards automation
  • Experience editing Wikipedia or with the Wikipedia, Wikidata, or Wikimedia Commons communities or other collaborative enterprises.
  • Familiarity with MediaWiki.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501©(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries *. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$ 129,193 to US$ 202,962   with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:

US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. ( *citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

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Project Management Software Engineering Manager, Data at Kard

Leads a 12-person multidisciplinary data team, sets technical direction for data platforms, and oversees data engineering, analytics, ML, and support functions across the organization.

Lead Posted 4 days ago RemoteFirstJobs Product
What this role involves

Kard is building commerce media infrastructure that connects financial institutions, financial-services platforms, and merchants through data and merchant-funded rewards. As our reach expands, we are building for a step-change in scale, and for opportunities ranging from more relevant rewards and marketer intelligence to new commerce and distribution models.

About the Role

As Software Engineering Manager, Data, you will lead a 12-person multidisciplinary team spanning data engineering, analytics engineering, data science, machine learning engineering, and data support. Together, these functions own the systems and workflows that move, model, analyze, and operationalize Kard’s data, while supporting both customer-facing product development and the day-to-day needs of our go-to-market teams.

Reporting to the Director of Data & Platform, you will have significant autonomy to shape the team, set technical direction, and determine how we invest across platform development, product integration, automation, and stakeholder support. This is a technical management role: you will not necessarily write production code every day, but you should be able to evaluate architecture, review code and technical designs, guide implementation decisions, and contribute directly when useful.

Responsibilities

  • Lead, coach, and develop a multidisciplinary team across data engineering, analytics engineering, data science, machine learning engineering, and data support.
  • Set the technical direction for Kard’s data platform, improving its scalability, reliability, maintainability, and usefulness across the organization.
  • Increase automation and self-service while reducing manual workflows, recurring operational work, and unnecessary touch points across the Data team.
  • Partner with Engineering and Product to integrate data, analytics, and machine learning capabilities into Kard’s products and production systems.
  • Ensure Kard’s go-to-market teams have timely access to accurate, actionable data, while turning recurring requests into durable and scalable capabilities.
  • Establish clear priorities, ownership, and delivery practices across a portfolio that includes platform investments, product work, analytical needs, and operational support.
  • Guide architectural decisions and technical tradeoffs across data pipelines, analytics systems, production models, internal tooling, and data services.
  • Build a healthy, accountable team through clear expectations, direct feedback, career development, thoughtful hiring, and strong collaboration across disciplines.

Desired Skills

  • Experience managing a technical team working across data engineering, analytics, data science, machine learning, or related software engineering disciplines.
  • The technical depth to assess system designs, review code and implementation approaches, and provide credible guidance to experienced engineers and data practitioners.
  • Working fluency across modern data platforms, data modeling, pipelines and orchestration, analytics systems, machine learning lifecycles, cloud infrastructure, and production software practices.
  • A record of improving technical platforms, automating manual processes, and creating systems that scale with the needs of the business.
  • Experience managing a team with a mix of foundational platform work, product development, stakeholder-driven requests, and operational responsibilities.
  • Strong judgment about when to build reusable capabilities, when to solve an immediate business need, and how to make those tradeoffs clear to stakeholders.
  • The ability to partner effectively with both Engineering and go-to-market teams, translating different needs and constraints into coherent priorities.
  • Experience setting expectations, managing performance, supporting career growth, and developing senior technical individual contributors.
  • The communication and organizational skills to operate with a high degree of autonomy while maintaining alignment with company and engineering leadership.
  • Commitment to fostering an inclusive work environment and actively contributing to team growth and cohesion.
  • U.S. core business hours availability and willingness to travel for company meetings.

Bonus Points

  • Experience working with fintech, payments, card-linked offers, loyalty, or other transaction-intensive products.
  • Experience operating production machine learning systems or integrating models and decisioning capabilities into customer-facing products.
  • Experience with high-volume batch and real-time data systems.
  • Familiarity with technologies such as Databricks, dbt, AWS, Kubernetes, and Terraform.

Remote - USA Pay Range

$180,000—$220,000 USD

Why Join:

Kard recognizes the unique value each of us brings to our collective success. As part of our remote-first team, you’ll have the autonomy to influence our trajectory, actively contributing to the growth of our business and the evolution of our company culture. By embodying our core values of Initiative, Openness, and Humility, you will not only witness but directly foster an inclusive and dynamic work environment, from the executive level down.

Our competitive benefit plan includes:

  • Flexible PTO, with a minimum requirement to take one day off a quarter, ten days a year, promoting mental well-being
  • Observance of 11 Federal Holidays, plus an additional day each for Black Friday and Christmas Eve (US employees only)
  • Health, Dental and Vision Insurance
  • 401k with employer match (US employees only)
  • Coworking space and WFH setup reimbursement
  • Company Offsites for planning, team-building, and networking

Kard is an equal opportunity employer and we actively encourage applicants of all genders, backgrounds, and experiences to apply. We believe that diverse perspectives enrich our workplace and drive our success.

Read the full description
Project Management Manager, Strategic Customer Onboarding at Tipalti

Lead a team managing complex customer onboarding implementations, overseeing portfolio performance, resource allocation, and delivery quality across strategic engagements.

Lead Posted 4 days ago RemoteFirstJobs Product
What this role involves

As the Manager, Strategic Onboarding, you will lead a team responsible for Tipalti’s most complex and strategically important customer implementations, including both internally delivered and partner-led engagements. You will be accountable for the performance, development, and success of your team and the overall health of the delivery portfolio, ensuring projects are appropriately staffed, risks are identified and addressed early, and customers receive a consistently high-quality onboarding experience.

You will own portfolio-level delivery performance, capacity and resource management, operational cadence, and first-line escalation management for your team. You will coach and develop experienced Onboarding Managers, establish repeatable and scalable delivery practices, and partner cross-functionally to remove systemic barriers to successful implementation.

This is a people and portfolio leadership role, not an individual implementation role. Success is measured by the performance of the team and portfolio—not by personally carrying customer implementations.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

  • Lead, coach, and develop a team of experienced Onboarding Managers responsible for complex and strategically important customer implementations.
  • Establish clear performance expectations, provide regular coaching and feedback, and create development opportunities that strengthen the team’s delivery and leadership capabilities.
  • Build a culture of ownership and accountability in which Onboarding Managers independently lead their portfolios and escalate intentionally rather than relying on management to run projects for them.
  • Recruit, hire, onboard, and develop new team members as the organization grows.
  • Own performance management, goal setting, and development planning for the team.
  • Own the overall health and performance of the Strategic Onboarding portfolio, including project health, delivery risk, time-to-value, customer experience, capacity, and forecast accuracy.
  • Establish and lead a consistent portfolio operating cadence that surfaces risks early, drives clear ownership of actions, and enables proactive intervention before issues become escalations.
  • Own staffing and capacity management across the team, balancing customer needs, project complexity, team capabilities, and business priorities.
  • Serve as the first level of management escalation for at-risk implementations, providing leadership and executive customer engagement when appropriate while maintaining clear ownership with the assigned Onboarding Manager.
  • Provide leadership oversight for Tipalti’s most complex and strategically important implementations, ensuring teams have the resources, cross-functional support, and decision-making required for successful delivery.
  • Identify patterns across projects and escalations and translate them into systemic improvements rather than repeatedly solving the same issues customer by customer.
  • Maintain accurate portfolio visibility and forecasting, using data to identify emerging risks, capacity constraints, and opportunities to improve delivery performance.
  • Provide operational oversight of strategic partner-led implementations within the broader Strategic Onboarding portfolio, ensuring appropriate visibility, governance, escalation management, and consistent delivery standards across both Tipalti-led and partner-led engagements.
  • Identify and implement improvements to delivery processes, tools, and operating practices that increase consistency, scalability, and customer outcomes.
  • Use portfolio data and frontline insights to identify systemic delivery issues and drive improvements across the organization.
  • Partner with Product, Engineering, Support, Sales, Professional Services, Alliances, and other cross-functional teams to resolve recurring delivery barriers and represent the needs of Strategic Onboarding.
  • Ensure lessons learned, delivery patterns, and successful practices are captured and reused across the team rather than remaining with individual team members.
  • Share structured product and process feedback with appropriate stakeholders to improve the customer onboarding experience.
  • Establish clear ownership and escalation paths for cross-functional dependencies that impact customer delivery.
  • Champion adoption of AI-enabled delivery workflows across Strategic Onboarding, partnering with the AI Strategy function to identify high-value opportunities, drive frontline adoption, and measure operational impact.
  • Help evolve team roles and operating practices as AI removes administrative work, enabling Onboarding Managers to spend more time on strategic customer engagement and higher-value delivery activities.
  • Provide frontline feedback and operational insights to help ensure AI capabilities address real delivery challenges and create measurable value.
  • Reinforce new AI-enabled ways of working through coaching, operating cadence, and performance expectations.

About you

  • 7+ years of experience in Customer Onboarding, Professional Services, Implementation, or a similar customer delivery function within B2B SaaS.
  • 3+ years of direct people-management experience leading experienced implementation or onboarding professionals.
  • Demonstrated experience managing a portfolio of complex enterprise customer implementations, with accountability for delivery quality, customer outcomes, capacity, and risk.
  • Strong people leader with a track record of coaching experienced professionals, managing performance, and developing future leaders.
  • Strong executive presence and demonstrated ability to lead difficult customer conversations and high-stakes escalations.
  • Excellent operational judgment, including the ability to distinguish between an individual project problem and a systemic delivery issue.
  • Demonstrated ability to build scalable processes and operating rhythms in a fast-changing environment.
  • Strong cross-functional leadership skills and the ability to influence Product, Engineering, Sales, Support, Alliances, and other stakeholders without direct authority.
  • Strong analytical skills and comfort using data to understand portfolio health, capacity, performance, and emerging risks.
  • Excellent communication, prioritization, problem-solving, and decision-making skills.
  • Detail-oriented and well organized, with the ability to maintain strategic perspective while managing a complex delivery portfolio.
  • Ability to operate effectively in a fast-paced, deadline-driven environment.
  • BA/BS in a related field or equivalent practical experience.
  • Experience leading complex fintech, payments, ERP, or financial-technology implementations.
  • Experience working with implementation partners or systems integrators is a plus.
  • Experience leading teams through AI, automation, or significant delivery-process transformation.
  • Familiarity with Salesforce, project-management platforms, and ticketing systems such as Jira.
  • Experience operating in a high-growth SaaS environment.
  • Experience partnering closely with Product and Engineering organizations to resolve systemic customer-delivery challenges.

Our benefits package includes:

  • Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
  • Competitive salary and stock options
  • Matching RRSP
  • Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
  • Maternity, Paternity and Fertility Treatment benefits
  • 15 days of PTO
  • Subsidized lunch on office days
  • Fresh fruit, snacks & drinks in office
  • Conveniently located close to transit
  • Phone/internet allowance
  • Regular company-wide social events
  • Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $120,000 - $150,000 CAD annually.

Bonus: Target bonus is 12.5% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $135,000 - $168,750 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate’s unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Our Mission

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it” - a mission to which we are constantly committed.

Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.

AI Use We may use artificial intelligence and automated systems (collectively “AI”) to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com.

Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti

www.tipalti.com/privacy/job-candidate-privacy-notice/

Read the full description
Project Management Manager, Strategic Customer Onboarding at Tipalti

Lead a team of Onboarding Managers overseeing complex customer implementations, managing delivery portfolio performance, capacity, and cross-functional partnerships.

Lead Posted 4 days ago RemoteFirstJobs Product
What this role involves

As the Manager, Strategic Onboarding, you will lead a team responsible for Tipalti’s most complex and strategically important customer implementations, including both internally delivered and partner-led engagements. You will be accountable for the performance, development, and success of your team and the overall health of the delivery portfolio, ensuring projects are appropriately staffed, risks are identified and addressed early, and customers receive a consistently high-quality onboarding experience.

You will own portfolio-level delivery performance, capacity and resource management, operational cadence, and first-line escalation management for your team. You will coach and develop experienced Onboarding Managers, establish repeatable and scalable delivery practices, and partner cross-functionally to remove systemic barriers to successful implementation.

This is a people and portfolio leadership role, not an individual implementation role. Success is measured by the performance of the team and portfolio—not by personally carrying customer implementations.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

  • Lead, coach, and develop a team of experienced Onboarding Managers responsible for complex and strategically important customer implementations.
  • Establish clear performance expectations, provide regular coaching and feedback, and create development opportunities that strengthen the team’s delivery and leadership capabilities.
  • Build a culture of ownership and accountability in which Onboarding Managers independently lead their portfolios and escalate intentionally rather than relying on management to run projects for them.
  • Recruit, hire, onboard, and develop new team members as the organization grows.
  • Own performance management, goal setting, and development planning for the team.
  • Own the overall health and performance of the Strategic Onboarding portfolio, including project health, delivery risk, time-to-value, customer experience, capacity, and forecast accuracy.
  • Establish and lead a consistent portfolio operating cadence that surfaces risks early, drives clear ownership of actions, and enables proactive intervention before issues become escalations.
  • Own staffing and capacity management across the team, balancing customer needs, project complexity, team capabilities, and business priorities.
  • Serve as the first level of management escalation for at-risk implementations, providing leadership and executive customer engagement when appropriate while maintaining clear ownership with the assigned Onboarding Manager.
  • Provide leadership oversight for Tipalti’s most complex and strategically important implementations, ensuring teams have the resources, cross-functional support, and decision-making required for successful delivery.
  • Identify patterns across projects and escalations and translate them into systemic improvements rather than repeatedly solving the same issues customer by customer.
  • Maintain accurate portfolio visibility and forecasting, using data to identify emerging risks, capacity constraints, and opportunities to improve delivery performance.
  • Provide operational oversight of strategic partner-led implementations within the broader Strategic Onboarding portfolio, ensuring appropriate visibility, governance, escalation management, and consistent delivery standards across both Tipalti-led and partner-led engagements.
  • Identify and implement improvements to delivery processes, tools, and operating practices that increase consistency, scalability, and customer outcomes.
  • Use portfolio data and frontline insights to identify systemic delivery issues and drive improvements across the organization.
  • Partner with Product, Engineering, Support, Sales, Professional Services, Alliances, and other cross-functional teams to resolve recurring delivery barriers and represent the needs of Strategic Onboarding.
  • Ensure lessons learned, delivery patterns, and successful practices are captured and reused across the team rather than remaining with individual team members.
  • Share structured product and process feedback with appropriate stakeholders to improve the customer onboarding experience.
  • Establish clear ownership and escalation paths for cross-functional dependencies that impact customer delivery.
  • Champion adoption of AI-enabled delivery workflows across Strategic Onboarding, partnering with the AI Strategy function to identify high-value opportunities, drive frontline adoption, and measure operational impact.
  • Help evolve team roles and operating practices as AI removes administrative work, enabling Onboarding Managers to spend more time on strategic customer engagement and higher-value delivery activities.
  • Provide frontline feedback and operational insights to help ensure AI capabilities address real delivery challenges and create measurable value.
  • Reinforce new AI-enabled ways of working through coaching, operating cadence, and performance expectations.

About you

  • 7+ years of experience in Customer Onboarding, Professional Services, Implementation, or a similar customer delivery function within B2B SaaS.
  • 3+ years of direct people-management experience leading experienced implementation or onboarding professionals.
  • Demonstrated experience managing a portfolio of complex enterprise customer implementations, with accountability for delivery quality, customer outcomes, capacity, and risk.
  • Strong people leader with a track record of coaching experienced professionals, managing performance, and developing future leaders.
  • Strong executive presence and demonstrated ability to lead difficult customer conversations and high-stakes escalations.
  • Excellent operational judgment, including the ability to distinguish between an individual project problem and a systemic delivery issue.
  • Demonstrated ability to build scalable processes and operating rhythms in a fast-changing environment.
  • Strong cross-functional leadership skills and the ability to influence Product, Engineering, Sales, Support, Alliances, and other stakeholders without direct authority.
  • Strong analytical skills and comfort using data to understand portfolio health, capacity, performance, and emerging risks.
  • Excellent communication, prioritization, problem-solving, and decision-making skills.
  • Detail-oriented and well organized, with the ability to maintain strategic perspective while managing a complex delivery portfolio.
  • Ability to operate effectively in a fast-paced, deadline-driven environment.
  • BA/BS in a related field or equivalent practical experience.
  • Experience leading complex fintech, payments, ERP, or financial-technology implementations.
  • Experience working with implementation partners or systems integrators is a plus.
  • Experience leading teams through AI, automation, or significant delivery-process transformation.
  • Familiarity with Salesforce, project-management platforms, and ticketing systems such as Jira.
  • Experience operating in a high-growth SaaS environment.
  • Experience partnering closely with Product and Engineering organizations to resolve systemic customer-delivery challenges.

Our benefits package includes:

  • Hybrid working model that requires you to be in the Plano office on  Monday, Tuesday, and Thursday
  • Competitive salary and stock options
  • Matching 401K
  • Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
  • Maternity, Paternity and Fertility Treatment benefits
  • 15 days of PTO
  • Subsidized lunch on office days
  • Fresh fruit, snacks & drinks in office
  • Phone/internet allowance
  • Regular company-wide social events
  • Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $123,200 - $154,000 USD annually.

Bonus: Target bonus is 12.5% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $138,600 - $173,250 USD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate’s unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Our Mission

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it” - a mission to which we are constantly committed.

Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.

AI Use We may use artificial intelligence and automated systems (collectively “AI”) to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com.

Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti

www.tipalti.com/privacy/job-candidate-privacy-notice/

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Project Management Director, Project Engineering (Hybrid) at AbbVie

Directs large global strategic engineering projects across cross-functional teams, manages budgets and risk mitigation, and aligns project strategy with corporate and customer business objectives.

Lead Hybrid Posted 5 days ago RemoteFirstJobs Product
What this role involves

Company Description

About AbbVie

AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

An engineering professional responsible for leading large,global,strategic projects / programs through a matrix of cross-functional groups and individuals. Provides corporate guidance on activities related to strategic planning, market demand and trends, strategic opportunities and business needs, technological advances and legal requirements. Position to be a port of either the Global Engineering or Global Packaging Engineering groups.

Responsibilities:

  • Responsibilities of this engineering grade level inherently include and expand upon the responsibilities established for lower Project Management Track grade levels.
  • Responsible for compliance with applicable policies and procedures. Ensures quality and effectiveness of key results of major projects within function through sound design, early risk assessments, and implementation of fallback strategies. Develops and assists in deployment of risk methodologies and implementation of fallback / mitigation strategies.
  • Manages multiple, often concurrent global projects/programs and consistently meets expectations. Makes difficult decisions regarding priorities among projects/programs. Anticipates and understands the business needs and has a thorough knowledge of customer strategic needs and global challenges when developing a project/program scope.
  • Leads the project/program team in using established PM tools and techniques to stay within authorized budget limits and achieve the overall project and organizational objectives. Develops project/program strategy to align and achieve key customer business objectives. Collaborates with leaders and experts to integrate project management best practices into strategies and tactics associated with the development of critical projects.
  • Defines a vision for the future that aligns with corporate goals and critical business objectives when setting strategies for projects / programs. Leads and contributes to the development of long-term business and organizational strategies.
  • Integrates experiences and approaches from multiple projects / disciplines to develop the best solution in the total business context. Proactively mentors, advises and shares knowledge and opinions with senior management. Manages the direction of global teams and task forces to develop and align procedures and standards.
  • Anticipates trends and prioritizes challenges. Prepares and presents to executive management and obtains their buy-in for major programs. Serves as organization spokesperson on large strategic initiatives. Sets the strategy and direction for improving project design / outcome within the framework of the corporate strategy.

Qualifications

  • A Bachelors Degree in Engineering, science, or closely related discipline is desired, or equivalent technical experience plus demonstrated competence, with a desired 18+ years of significant engineering and / or operational experience. A post-graduate education / degree is desired, and may contribute towards the desired years of experience.
  • A career history marked by a consistent series of significant contributions and accomplishments.
  • Demonstrated and been recognized for excellence in breadth and depth of knowledge in global project management.
  • Interacts well with diverse groups across corporation and maintains strong working relationships with internal and external collaborators.
  • Listens to and understands others’ points of view and articulates tactfully and respectfully one’s own perspective orally, in writing, and in presentations.
  • Works well with other engineers in a collaborative, fast-paced goal-driven environment.
  • Possesses interpersonal skills to negotiate and reconcile differences, while optimizing overall organizational goals.
  • A technical background in health care, medical devices, biological, or pharmaceutical companies.
  • Consistently demonstrated competency with financial systems and in fiscal control. Project accounting experience. Understanding and management of procurement & contracting processes.
  • Formal Project Management training (preferred)

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
  • This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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Project Management LawnStarter: Software Engineering Manager

Engineering manager leads 4-5 person cross-functional delivery teams, owning both people development and shipping reliability while managing distributed team operations.

Lead Remote Posted 5 days ago We Work Remotely — Programming
What this role involves

Headquarters: Brazil
URL: http://lawnstarter.com

About LawnStarter

LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, with over $100M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all outdoor home services - pest control, pool cleaning, window cleaning, and more.

About Engineering at LawnStarter

Our engineering team builds the platform that connects hundreds of thousands of homeowners with over 70,000 active service pros. We operate three brands (LawnStarter, Lawn Love, HomeGnome) on shared infrastructure, and we're profitable and growing. Engineering here is fast - we ship constantly, we own our systems end-to-end, and we don't tolerate "not my problem." We have strong processes and existing engineering managers, so you're not building from scratch. You're raising the bar.

The Role

We're growing, and that means adding engineering leadership capacity to support new initiatives. You'll lead cross-functional delivery teams of 4-5 engineers, reporting to our Head of Engineering. Your job is to make sure your team ships reliably, grows professionally, and doesn't become a bottleneck as LawnStarter scales into new service verticals.

This is a people-first role. If your identity as an EM is primarily technical - if you'd rather review architecture than develop an underperformer - this isn't the right fit. If you're the manager who knows what every person on your team needs to grow, who handles conflict directly, and who can articulate team performance in metrics, keep reading.

What makes this role different:

- You'll own both delivery AND people outcomes - neither can be delegated

- Distributed team across time zones, so async leadership and written communication matter as much as meetings

- We move fast and actually ship - you'll feel the difference between a team that's humming and one that's stuck

- AI-forward is not a buzzword here - we expect you to lead your team on how to use it, not just follow along

What You'll Own

- People development: Concrete growth plans for every IC on your team - not just the struggling ones. You know where each person is going and what it takes to get there.

- Delivery: Your team ships on cadence with predictable quality. You surface risk early, manage scope, and don't miss commitments without warning.

- Team health: Conflict gets addressed directly. Underperformers are managed with a clear process. Top performers are protected and developed.

- Cross-functional partnership: You're the interface between your team and Product, Design, and other engineering teams. Decisions get made, not stalled.

- Technical direction: Close enough to the work to weigh in on system design and catch architectural risks. Not so close that you're in the weeds instead of removing blockers.

- AI adoption: You're actively introducing AI tools and workflows into how your team operates - code review, documentation, sprint planning, debugging. You set the pace, not follow it.

Problems to Solve

Building people leadership depth as the team scales

LawnStarter is expanding into new service verticals quickly. That means new headcount, new complexity, and more pressure on EMs to develop the next generation of senior engineers and tech leads - not just ship features. We need an EM who's done this before, not one who's figuring it out.

Managing distributed teams without losing culture or accountability

Our engineering team spans multiple time zones and countries. Async communication, remote 1:1s, and distributed sprint ceremonies are the norm - not a workaround. An EM who needs daily in-person proximity to lead effectively won't thrive here.

Turning delivery consistency into a competitive advantage

We have product-market fit and real momentum. The constraint now is shipping reliably enough to compound on that momentum. Your team's velocity and predictability directly affects LawnStarter's ability to launch new services and capture market share.

Orchestrating cross-functional delivery from roadmap to release

An EM here is the connective tissue between Product, Design, and specialist functions - quality engineering, architecture, and security - from estimation through delivery. The hard part isn't running any one of those conversations well; it's running all of them in parallel without becoming the bottleneck they route through. We need an EM who can hold business value and technical soundness in view at once and make the tradeoff calls - not one who stalls when Product wants speed, Security wants rigor, and Architecture wants the durable answer.

Turning AI adoption into throughput without sacrificing craftsmanship

We're not experimenting with AI on the margins. Claude Code, spec-driven development, and AI-assisted review are becoming default workflows here - and we track adoption seriously. We need an EM who can turn "the team uses AI" into measurable throughput without letting quality slip, with real opinions about where AI helps and where it quietly creates debt.

What Success Looks Like (Year 1)

- Every engineer on your team has a documented growth plan within 60 days - and you can speak to it from memory

- Your team ships its committed scope on cadence within 90 days

- Zero surprise departures - you know your retention risks and are actively working them

- Underperformance is addressed directly and documented, not deferred

- The Head of Engineering trusts your team's commitments because you've proven they're reliable

- Your team is visibly more AI-enabled than when you joined - new tools adopted, old manual tasks automated, engineers unblocked faster

Requirements

Who You Are

Deeply AI-integrated, not just AI-aware. You've gone well past "I use ChatGPT to write emails." Your engineers expect you to bring new AI workflows to the team - you've used Claude to accelerate code review, built prompts that help engineers write sharper tickets, or led your team's adoption of Copilot in the development workflow. When you see a task eating team time, your first instinct is to figure out if AI can handle it. You're actively experimenting, sharing what works, and setting the pace on AI adoption for your team - not following someone else's lead. This is unlikely to be a good fit if your AI usage stops at occasional prompting, if you're still evaluating whether the tools are worth the learning curve, or if you'd describe yourself as "AI-curious" rather than AI-native.

A people developer, not just a delivery manager. You can give concrete examples of career growth plans you've built, hard conversations you've had, and underperformers you've managed through a structured process. You spend your 1:1 time on people, not status updates. This is unlikely to be a good fit if your management examples are mostly about process improvements or shipping milestones - or if you tend to blame team outcomes on the engineers rather than the environment you built.

Remote-native. You've led full-remote teams before - not just as a workaround during COVID, but as a default. You know how to build trust without shared physical space, how to run async decision-making, and how to keep distributed engineers from feeling isolated. This is unlikely to be a good fit if you haven't managed a fully remote team in a leadership position, or if you feel like remote work is harder than in-person management.

Direct in conflict. When there's tension on the team - between engineers, between engineering and product, between a team member's performance and what's expected - you address it directly and quickly. You don't let it simmer. This is unlikely to be a good fit if you've left roles or situations because of unresolved conflict, or if your conflict resolution examples are mostly about "creating space for dialogue" without resolution.

Data-driven about people and delivery. You can articulate your team's performance in metrics - not just vibes. You track velocity, retention risk, and IC growth, and you use that data to make decisions. This is unlikely to be a good fit if your answers to performance questions are mostly common-sense observations without examples tied to specific numbers or outcomes.

Technically credible. You stay close enough to the code to earn your engineers' respect - code reviews, architectural input, helping debug under pressure. You don't need to be the best engineer in the room, but your team needs to believe you understand what they're doing. This is unlikely to be a good fit if you've fully transitioned to pure management and haven't touched technical work in years.

A delegator, not a bottleneck. Your job is to build a team that makes good decisions without you - not to be the person all decisions flow through. You coach engineers toward answers rather than providing them. When you go hands-on, it's deliberate and time-bounded, not a default. This is unlikely to be a good fit if your instinct when a team struggles is to take over, if you find yourself becoming the access point for all requests, or if your team's output goes down when you're unavailable.

This Role Is NOT

- A pure technical architect role. The team has senior engineers. Your job is to make sure they're effective and growing, not to be the smartest person in every technical conversation.

- A process manager. We have processes. Your job isn't to document them better - it's to lead the people running them and improve outcomes.

- A stepping stone. We're looking for someone committed to people leadership as their primary craft - not someone who's considering moving back to IC or is ambivalent about managing people vs. building systems.

- A reactive firefighter. We want someone who surfaces risk early and manages it proactively - not someone who thrives in chaos and sees every crisis as a badge of honor.

- An AI skeptic in a leadership seat. We expect our engineering leaders to actively drive AI adoption on their teams, not wait to be convinced.

Benefits

- Rate: $120,000-$140,000 USD annually (contractor), depending on experience

- Location: Fully remote - this role is built for remote-first leaders

- Flexibility: Structured work hours with reasonable flexibility for life

LawnStarter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment.

To apply: https://weworkremotely.com/remote-jobs/lawnstarter-software-engineering-manager-5

Read the full description
Project Management LawnStarter: Software Engineering Manager

Leads a cross-functional engineering team of 4-5 engineers, owning delivery outcomes, people development, and team health while reporting to the Head of Engineering.

Lead Remote Posted 5 days ago We Work Remotely — Programming
What this role involves

Headquarters: Mexico
URL: http://lawnstarter.com

About LawnStarter

LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, with over $100M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all outdoor home services - pest control, pool cleaning, window cleaning, and more.

About Engineering at LawnStarter

Our engineering team builds the platform that connects hundreds of thousands of homeowners with over 70,000 active service pros. We operate three brands (LawnStarter, Lawn Love, HomeGnome) on shared infrastructure, and we're profitable and growing. Engineering here is fast - we ship constantly, we own our systems end-to-end, and we don't tolerate "not my problem." We have strong processes and existing engineering managers, so you're not building from scratch. You're raising the bar.

The Role

We're growing, and that means adding engineering leadership capacity to support new initiatives. You'll lead cross-functional delivery teams of 4-5 engineers, reporting to our Head of Engineering. Your job is to make sure your team ships reliably, grows professionally, and doesn't become a bottleneck as LawnStarter scales into new service verticals.

This is a people-first role. If your identity as an EM is primarily technical - if you'd rather review architecture than develop an underperformer - this isn't the right fit. If you're the manager who knows what every person on your team needs to grow, who handles conflict directly, and who can articulate team performance in metrics, keep reading.

What makes this role different:

- You'll own both delivery AND people outcomes - neither can be delegated

- Distributed team across time zones, so async leadership and written communication matter as much as meetings

- We move fast and actually ship - you'll feel the difference between a team that's humming and one that's stuck

- AI-forward is not a buzzword here - we expect you to lead your team on how to use it, not just follow along

What You'll Own

- People development: Concrete growth plans for every IC on your team - not just the struggling ones. You know where each person is going and what it takes to get there.

- Delivery: Your team ships on cadence with predictable quality. You surface risk early, manage scope, and don't miss commitments without warning.

- Team health: Conflict gets addressed directly. Underperformers are managed with a clear process. Top performers are protected and developed.

- Cross-functional partnership: You're the interface between your team and Product, Design, and other engineering teams. Decisions get made, not stalled.

- Technical direction: Close enough to the work to weigh in on system design and catch architectural risks. Not so close that you're in the weeds instead of removing blockers.

- AI adoption: You're actively introducing AI tools and workflows into how your team operates - code review, documentation, sprint planning, debugging. You set the pace, not follow it.

Problems to Solve

Building people leadership depth as the team scales

LawnStarter is expanding into new service verticals quickly. That means new headcount, new complexity, and more pressure on EMs to develop the next generation of senior engineers and tech leads - not just ship features. We need an EM who's done this before, not one who's figuring it out.

Managing distributed teams without losing culture or accountability

Our engineering team spans multiple time zones and countries. Async communication, remote 1:1s, and distributed sprint ceremonies are the norm - not a workaround. An EM who needs daily in-person proximity to lead effectively won't thrive here.

Turning delivery consistency into a competitive advantage

We have product-market fit and real momentum. The constraint now is shipping reliably enough to compound on that momentum. Your team's velocity and predictability directly affects LawnStarter's ability to launch new services and capture market share.

Orchestrating cross-functional delivery from roadmap to release

An EM here is the connective tissue between Product, Design, and specialist functions - quality engineering, architecture, and security - from estimation through delivery. The hard part isn't running any one of those conversations well; it's running all of them in parallel without becoming the bottleneck they route through. We need an EM who can hold business value and technical soundness in view at once and make the tradeoff calls - not one who stalls when Product wants speed, Security wants rigor, and Architecture wants the durable answer.

Turning AI adoption into throughput without sacrificing craftsmanship

We're not experimenting with AI on the margins. Claude Code, spec-driven development, and AI-assisted review are becoming default workflows here - and we track adoption seriously. We need an EM who can turn "the team uses AI" into measurable throughput without letting quality slip, with real opinions about where AI helps and where it quietly creates debt.

What Success Looks Like (Year 1)

- Every engineer on your team has a documented growth plan within 60 days - and you can speak to it from memory

- Your team ships its committed scope on cadence within 90 days

- Zero surprise departures - you know your retention risks and are actively working them

- Underperformance is addressed directly and documented, not deferred

- The Head of Engineering trusts your team's commitments because you've proven they're reliable

- Your team is visibly more AI-enabled than when you joined - new tools adopted, old manual tasks automated, engineers unblocked faster

Requirements

Who You Are

Deeply AI-integrated, not just AI-aware. You've gone well past "I use ChatGPT to write emails." Your engineers expect you to bring new AI workflows to the team - you've used Claude to accelerate code review, built prompts that help engineers write sharper tickets, or led your team's adoption of Copilot in the development workflow. When you see a task eating team time, your first instinct is to figure out if AI can handle it. You're actively experimenting, sharing what works, and setting the pace on AI adoption for your team - not following someone else's lead. This is unlikely to be a good fit if your AI usage stops at occasional prompting, if you're still evaluating whether the tools are worth the learning curve, or if you'd describe yourself as "AI-curious" rather than AI-native.

A people developer, not just a delivery manager. You can give concrete examples of career growth plans you've built, hard conversations you've had, and underperformers you've managed through a structured process. You spend your 1:1 time on people, not status updates. This is unlikely to be a good fit if your management examples are mostly about process improvements or shipping milestones - or if you tend to blame team outcomes on the engineers rather than the environment you built.

Remote-native. You've led full-remote teams before - not just as a workaround during COVID, but as a default. You know how to build trust without shared physical space, how to run async decision-making, and how to keep distributed engineers from feeling isolated. This is unlikely to be a good fit if you haven't managed a fully remote team in a leadership position, or if you feel like remote work is harder than in-person management.

Direct in conflict. When there's tension on the team - between engineers, between engineering and product, between a team member's performance and what's expected - you address it directly and quickly. You don't let it simmer. This is unlikely to be a good fit if you've left roles or situations because of unresolved conflict, or if your conflict resolution examples are mostly about "creating space for dialogue" without resolution.

Data-driven about people and delivery. You can articulate your team's performance in metrics - not just vibes. You track velocity, retention risk, and IC growth, and you use that data to make decisions. This is unlikely to be a good fit if your answers to performance questions are mostly common-sense observations without examples tied to specific numbers or outcomes.

Technically credible. You stay close enough to the code to earn your engineers' respect - code reviews, architectural input, helping debug under pressure. You don't need to be the best engineer in the room, but your team needs to believe you understand what they're doing. This is unlikely to be a good fit if you've fully transitioned to pure management and haven't touched technical work in years.

A delegator, not a bottleneck. Your job is to build a team that makes good decisions without you - not to be the person all decisions flow through. You coach engineers toward answers rather than providing them. When you go hands-on, it's deliberate and time-bounded, not a default. This is unlikely to be a good fit if your instinct when a team struggles is to take over, if you find yourself becoming the access point for all requests, or if your team's output goes down when you're unavailable.

This Role Is NOT

- A pure technical architect role. The team has senior engineers. Your job is to make sure they're effective and growing, not to be the smartest person in every technical conversation.

- A process manager. We have processes. Your job isn't to document them better - it's to lead the people running them and improve outcomes.

- A stepping stone. We're looking for someone committed to people leadership as their primary craft - not someone who's considering moving back to IC or is ambivalent about managing people vs. building systems.

- A reactive firefighter. We want someone who surfaces risk early and manages it proactively - not someone who thrives in chaos and sees every crisis as a badge of honor.

- An AI skeptic in a leadership seat. We expect our engineering leaders to actively drive AI adoption on their teams, not wait to be convinced.

Benefits

- Rate: $120,000-$140,000 USD annually (contractor), depending on experience

- Location: Fully remote - this role is built for remote-first leaders

- Flexibility: Structured work hours with reasonable flexibility for life

LawnStarter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment.

To apply: https://weworkremotely.com/remote-jobs/lawnstarter-software-engineering-manager-6

Read the full description
Project Management LawnStarter: Software Engineering Manager

Engineering manager leads a cross-functional team of 4-5 engineers, owning delivery outcomes, people development, and team health while shipping products on cadence.

Lead Remote Posted 5 days ago We Work Remotely — Programming
What this role involves

Headquarters: Brazil
URL: http://lawnstarter.com

About LawnStarter

LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, with over $100M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all outdoor home services - pest control, pool cleaning, window cleaning, and more.

About Engineering at LawnStarter

Our engineering team builds the platform that connects hundreds of thousands of homeowners with over 70,000 active service pros. We operate three brands (LawnStarter, Lawn Love, HomeGnome) on shared infrastructure, and we're profitable and growing. Engineering here is fast - we ship constantly, we own our systems end-to-end, and we don't tolerate "not my problem." We have strong processes and existing engineering managers, so you're not building from scratch. You're raising the bar.

The Role

We're growing, and that means adding engineering leadership capacity to support new initiatives. You'll lead cross-functional delivery teams of 4-5 engineers, reporting to our Head of Engineering. Your job is to make sure your team ships reliably, grows professionally, and doesn't become a bottleneck as LawnStarter scales into new service verticals.

This is a people-first role. If your identity as an EM is primarily technical - if you'd rather review architecture than develop an underperformer - this isn't the right fit. If you're the manager who knows what every person on your team needs to grow, who handles conflict directly, and who can articulate team performance in metrics, keep reading.

What makes this role different:

- You'll own both delivery AND people outcomes - neither can be delegated

- Distributed team across time zones, so async leadership and written communication matter as much as meetings

- We move fast and actually ship - you'll feel the difference between a team that's humming and one that's stuck

- AI-forward is not a buzzword here - we expect you to lead your team on how to use it, not just follow along

What You'll Own

- People development: Concrete growth plans for every IC on your team - not just the struggling ones. You know where each person is going and what it takes to get there.

- Delivery: Your team ships on cadence with predictable quality. You surface risk early, manage scope, and don't miss commitments without warning.

- Team health: Conflict gets addressed directly. Underperformers are managed with a clear process. Top performers are protected and developed.

- Cross-functional partnership: You're the interface between your team and Product, Design, and other engineering teams. Decisions get made, not stalled.

- Technical direction: Close enough to the work to weigh in on system design and catch architectural risks. Not so close that you're in the weeds instead of removing blockers.

- AI adoption: You're actively introducing AI tools and workflows into how your team operates - code review, documentation, sprint planning, debugging. You set the pace, not follow it.

Problems to Solve

Building people leadership depth as the team scales

LawnStarter is expanding into new service verticals quickly. That means new headcount, new complexity, and more pressure on EMs to develop the next generation of senior engineers and tech leads - not just ship features. We need an EM who's done this before, not one who's figuring it out.

Managing distributed teams without losing culture or accountability

Our engineering team spans multiple time zones and countries. Async communication, remote 1:1s, and distributed sprint ceremonies are the norm - not a workaround. An EM who needs daily in-person proximity to lead effectively won't thrive here.

Turning delivery consistency into a competitive advantage

We have product-market fit and real momentum. The constraint now is shipping reliably enough to compound on that momentum. Your team's velocity and predictability directly affects LawnStarter's ability to launch new services and capture market share.

Orchestrating cross-functional delivery from roadmap to release

An EM here is the connective tissue between Product, Design, and specialist functions - quality engineering, architecture, and security - from estimation through delivery. The hard part isn't running any one of those conversations well; it's running all of them in parallel without becoming the bottleneck they route through. We need an EM who can hold business value and technical soundness in view at once and make the tradeoff calls - not one who stalls when Product wants speed, Security wants rigor, and Architecture wants the durable answer.

Turning AI adoption into throughput without sacrificing craftsmanship

We're not experimenting with AI on the margins. Claude Code, spec-driven development, and AI-assisted review are becoming default workflows here - and we track adoption seriously. We need an EM who can turn "the team uses AI" into measurable throughput without letting quality slip, with real opinions about where AI helps and where it quietly creates debt.

What Success Looks Like (Year 1)

- Every engineer on your team has a documented growth plan within 60 days - and you can speak to it from memory

- Your team ships its committed scope on cadence within 90 days

- Zero surprise departures - you know your retention risks and are actively working them

- Underperformance is addressed directly and documented, not deferred

- The Head of Engineering trusts your team's commitments because you've proven they're reliable

- Your team is visibly more AI-enabled than when you joined - new tools adopted, old manual tasks automated, engineers unblocked faster

Requirements

Who You Are

Deeply AI-integrated, not just AI-aware. You've gone well past "I use ChatGPT to write emails." Your engineers expect you to bring new AI workflows to the team - you've used Claude to accelerate code review, built prompts that help engineers write sharper tickets, or led your team's adoption of Copilot in the development workflow. When you see a task eating team time, your first instinct is to figure out if AI can handle it. You're actively experimenting, sharing what works, and setting the pace on AI adoption for your team - not following someone else's lead. This is unlikely to be a good fit if your AI usage stops at occasional prompting, if you're still evaluating whether the tools are worth the learning curve, or if you'd describe yourself as "AI-curious" rather than AI-native.

A people developer, not just a delivery manager. You can give concrete examples of career growth plans you've built, hard conversations you've had, and underperformers you've managed through a structured process. You spend your 1:1 time on people, not status updates. This is unlikely to be a good fit if your management examples are mostly about process improvements or shipping milestones - or if you tend to blame team outcomes on the engineers rather than the environment you built.

Remote-native. You've led full-remote teams before - not just as a workaround during COVID, but as a default. You know how to build trust without shared physical space, how to run async decision-making, and how to keep distributed engineers from feeling isolated. This is unlikely to be a good fit if you haven't managed a fully remote team in a leadership position, or if you feel like remote work is harder than in-person management.

Direct in conflict. When there's tension on the team - between engineers, between engineering and product, between a team member's performance and what's expected - you address it directly and quickly. You don't let it simmer. This is unlikely to be a good fit if you've left roles or situations because of unresolved conflict, or if your conflict resolution examples are mostly about "creating space for dialogue" without resolution.

Data-driven about people and delivery. You can articulate your team's performance in metrics - not just vibes. You track velocity, retention risk, and IC growth, and you use that data to make decisions. This is unlikely to be a good fit if your answers to performance questions are mostly common-sense observations without examples tied to specific numbers or outcomes.

Technically credible. You stay close enough to the code to earn your engineers' respect - code reviews, architectural input, helping debug under pressure. You don't need to be the best engineer in the room, but your team needs to believe you understand what they're doing. This is unlikely to be a good fit if you've fully transitioned to pure management and haven't touched technical work in years.

A delegator, not a bottleneck. Your job is to build a team that makes good decisions without you - not to be the person all decisions flow through. You coach engineers toward answers rather than providing them. When you go hands-on, it's deliberate and time-bounded, not a default. This is unlikely to be a good fit if your instinct when a team struggles is to take over, if you find yourself becoming the access point for all requests, or if your team's output goes down when you're unavailable.

This Role Is NOT

- A pure technical architect role. The team has senior engineers. Your job is to make sure they're effective and growing, not to be the smartest person in every technical conversation.

- A process manager. We have processes. Your job isn't to document them better - it's to lead the people running them and improve outcomes.

- A stepping stone. We're looking for someone committed to people leadership as their primary craft - not someone who's considering moving back to IC or is ambivalent about managing people vs. building systems.

- A reactive firefighter. We want someone who surfaces risk early and manages it proactively - not someone who thrives in chaos and sees every crisis as a badge of honor.

- An AI skeptic in a leadership seat. We expect our engineering leaders to actively drive AI adoption on their teams, not wait to be convinced.

Benefits

- Rate: $120,000-$140,000 USD annually (contractor), depending on experience

- Location: Fully remote - this role is built for remote-first leaders

- Flexibility: Structured work hours with reasonable flexibility for life

LawnStarter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment.

To apply: https://weworkremotely.com/remote-jobs/lawnstarter-software-engineering-manager-3

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