Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Location: Must be located in São Paulo, Brazil.

Minimum qualifications

• Native Brazilian speaker with excellent command of English, both spoken and written.
• Must be comfortable working 10am to 7pm BRT.
• 1+ years of experience managing external technical support teams in a SaaS environment while serving as the hands-on, ultimate escalation anchor.
• 5+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure.
• Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments.

Preferred qualifications

• Track record of writing scripts or building tools using AI APIs to automate operational workflows.
• Practical experience managing hybrid-cloud identity, security protocols, and monitoring/logging pipelines.

About the job

As a Solutions Support Engineer Manager, you will be a part of a global team responsible for providing an outstanding technical support experience. In this role, you will manage a technical team of highly skilled engineers and help enable them solve technical problems for customers with a mix of debugging, networking, system administration, and updating documentation. You are expected to be an AI-first leader, not only familiar with AI but actively using and building with it to scale our support offering. You will lead by example, using tools like Claude Code to build out advanced support models and internal tools.

Responsibilities

• Manage, develop, coach and mentor a team of Technical Support Engineers, who are responsible for technical customer support experience within the Wiz product.
• Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports.
• Ensure successful training and onboarding of new hires.
• Guide the team through technical-training and additional learning and development needs.
• Drive projects or initiatives to improve team productivity, process or procedure.
• Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary.
• Identify cases that require escalation (either technically or strategically).
• Create, maintain, and coordinate incident management requests to product or engineering.
• Design and implement solutions that scale the support offering through automations.
• Coordinate with Customer Success Managers to address any technical issues impacting a customer’s success.
• Create technical articles or knowledge base (e.g., edit or create news/ knowledge-based articles) that is internal or customer-facing for a better customer support experience.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.

Please submit your resume in English - we can only consider applications submitted in this language.

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy...

Our Mission:

6sense’s mission is to multiply what matters: growth, retention, and efficiency.  We envision a future where companies, teams and people reach their full potential.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging.  Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.  We want 6sense to be the best chapter of your career.

The Role

As a Manager, Customer Success, you will lead a team of approximately 7-8 Customer Success Managers responsible for a combined portfolio of Upmarket customers with annual contract values ranging from $100K to $500K and representing approximately $15M-$20M in ARR.

You will be responsible for driving customer retention, adoption, customer value realization, and operational excellence across your team’s portfolio while developing and coaching a high-performing team of Customer Success Managers. This role requires a strong people leader who can balance business performance, talent development, forecasting discipline, and customer outcomes.

Success in this role requires the ability to develop top talent, create accountability, establish operational rigor, and partner cross-functionally to ensure customers realize measurable business value from their investment in 6sense.

You will work closely with Sales, Professional Services, Support, Product, Marketing, and Revenue Operations to help customers achieve their goals while contributing to the continued growth and scale of the Customer Success organization.

What You’ll Do

Lead and Develop a High-Performing Team

• Lead, coach, and develop a team of approximately 7-8 Customer Success Managers supporting Upmarket customers.
• Create a culture of accountability, customer-centricity, collaboration, and continuous improvement.
• Conduct regular coaching sessions, performance reviews, talent assessments, and career development conversations.
• Establish clear expectations and operating rhythms that drive consistent execution and customer outcomes.
• Recruit, onboard, and develop Customer Success talent while supporting succession planning across the organization.
• Inspire and motivate a team that consistently delivers exceptional customer experiences and business results.

Drive Customer Success Outcomes

• Lead a team responsible for customers with annual contract values between $100K and $500K and a combined portfolio of approximately $15M-$20M in ARR.
• Drive strong Gross Revenue Retention (GRR), customer adoption, customer satisfaction, and value realization across the portfolio.
• Coach Customer Success Managers on account strategy, executive stakeholder engagement, success planning, renewal strategy, risk mitigation, and value delivery, ensuring they understand and own the renewal process.
• Ensure Customer Success Managers proactively identify customer risks and execute strategies to improve retention outcomes.
• Partner with Sales leadership to align on customer health, growth opportunities, and strategic account planning.
• Drive a high level of customer engagement and executive alignment across key accounts.

Drive Operational Excellence

• Own portfolio forecasting processes, renewal inspections, customer health reviews, and risk management practices.
• Ensure consistent execution of success plans, Executive Business Reviews (EBRs), account reviews, and customer engagement standards.
• Use data and analytics to identify trends, improve performance, and drive informed decision-making.
• Drive adoption of Customer Success processes, tools, and best practices across the team.
• Champion initiatives that improve efficiency, scalability, forecast accuracy, and customer outcomes.

Partner Across the Business

• Collaborate closely with Sales, Product, Professional Services, Support, Marketing, and RevOps to deliver a world-class customer experience.
• Act as a voice of the customer and advocate for customer needs across the organization.
• Support strategic initiatives focused on customer retention, product adoption, operational scale, and customer value realization.
• Help shape the future of Customer Success programs, processes, and operating models as the business continues to grow.

What We’re Looking For

• 5+ years of people leadership experience leading customer-facing teams within a SaaS organization.
• 8+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or other customer-facing roles.
• Proven track record of building, developing, and retaining high-performing teams.
• Experience leading teams responsible for customer retention, adoption, and customer outcomes.
• Strong understanding of SaaS business models and key metrics, including GRR, churn, forecasting, customer health, and product adoption.
• Experience coaching teams on executive engagement, account strategy, value realization, and risk management.
• Excellent communication, coaching, and leadership skills.
• Demonstrated ability to drive operational rigor and accountability through data-driven management practices.
• Strong analytical and problem-solving skills with the ability to translate data into action.
• Comfortable leveraging AI-powered tools and workflows to improve team productivity, customer insights, coaching effectiveness, and operational scale.
• Ability to thrive in a fast-paced, high-growth environment.
• Ability to travel up to 25% for customer meetings, team events, and company programs.

Preferred Qualifications

• Experience leading Customer Success teams supporting enterprise or upmarket SaaS customers.
• Experience managing teams responsible for portfolios between $15M and $20M in ARR.
• Experience within MarTech, AdTech, SalesTech, Revenue Technology, or related B2B SaaS industries.
• Familiarity with Salesforce, Gainsight, Clari, Gong, and other customer success technologies.
• Experience helping scale Customer Success organizations, teams, and operating models.

Why 6sense

At 6sense, you’ll have the opportunity to lead a talented team, influence the future of Customer Success, and directly impact customer retention and business outcomes across a diverse portfolio of Upmarket customers.

You’ll work alongside some of the industry’s most innovative leaders while helping customers transform how they identify, engage, and convert buyers. You’ll have the autonomy to make an impact, the support of a world-class leadership team, and the opportunity to grow your career while developing the next generation of Customer Success talent.

If you’re passionate about building great teams, creating exceptional customer outcomes, and helping scale a world-class Customer Success organization, we’d love to hear from you.

Base Salary Range: $113,400-150,100. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy

Our Benefits:

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.

We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com

Our Mission:

6sense’s mission is to multiply what matters: growth, retention, and efficiency.  We envision a future where companies, teams and people reach their full potential.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging.  Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.  We want 6sense to be the best chapter of your career.

The Role

As a Manager, Customer Success, you will lead a team of approximately 7-8 Customer Success Managers responsible for a combined portfolio of Upmarket customers with annual contract values ranging from $100K to $500K and representing approximately $15M-$20M in ARR.

You will be responsible for driving customer retention, adoption, customer value realization, and operational excellence across your team’s portfolio while developing and coaching a high-performing team of Customer Success Managers. This role requires a strong people leader who can balance business performance, talent development, forecasting discipline, and customer outcomes.

Success in this role requires the ability to develop top talent, create accountability, establish operational rigor, and partner cross-functionally to ensure customers realize measurable business value from their investment in 6sense.

You will work closely with Sales, Professional Services, Support, Product, Marketing, and Revenue Operations to help customers achieve their goals while contributing to the continued growth and scale of the Customer Success organization.

What You’ll Do

Lead and Develop a High-Performing Team

• Lead, coach, and develop a team of approximately 7-8 Customer Success Managers supporting Upmarket customers.
• Create a culture of accountability, customer-centricity, collaboration, and continuous improvement.
• Conduct regular coaching sessions, performance reviews, talent assessments, and career development conversations.
• Establish clear expectations and operating rhythms that drive consistent execution and customer outcomes.
• Recruit, onboard, and develop Customer Success talent while supporting succession planning across the organization.
• Inspire and motivate a team that consistently delivers exceptional customer experiences and business results.

Drive Customer Success Outcomes

• Lead a team responsible for customers with annual contract values between $100K and $500K and a combined portfolio of approximately $15M-$20M in ARR.
• Drive strong Gross Revenue Retention (GRR), customer adoption, customer satisfaction, and value realization across the portfolio.
• Coach Customer Success Managers on account strategy, executive stakeholder engagement, success planning, renewal strategy, risk mitigation, and value delivery, ensuring they understand and own the renewal process.
• Ensure Customer Success Managers proactively identify customer risks and execute strategies to improve retention outcomes.
• Partner with Sales leadership to align on customer health, growth opportunities, and strategic account planning.
• Drive a high level of customer engagement and executive alignment across key accounts.

Drive Operational Excellence

• Own portfolio forecasting processes, renewal inspections, customer health reviews, and risk management practices.
• Ensure consistent execution of success plans, Executive Business Reviews (EBRs), account reviews, and customer engagement standards.
• Use data and analytics to identify trends, improve performance, and drive informed decision-making.
• Drive adoption of Customer Success processes, tools, and best practices across the team.
• Champion initiatives that improve efficiency, scalability, forecast accuracy, and customer outcomes.

Partner Across the Business

• Collaborate closely with Sales, Product, Professional Services, Support, Marketing, and RevOps to deliver a world-class customer experience.
• Act as a voice of the customer and advocate for customer needs across the organization.
• Support strategic initiatives focused on customer retention, product adoption, operational scale, and customer value realization.
• Help shape the future of Customer Success programs, processes, and operating models as the business continues to grow.

What We’re Looking For

• 5+ years of people leadership experience leading customer-facing teams within a SaaS organization.
• 8+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or other customer-facing roles.
• Proven track record of building, developing, and retaining high-performing teams.
• Experience leading teams responsible for customer retention, adoption, and customer outcomes.
• Strong understanding of SaaS business models and key metrics, including GRR, churn, forecasting, customer health, and product adoption.
• Experience coaching teams on executive engagement, account strategy, value realization, and risk management.
• Excellent communication, coaching, and leadership skills.
• Demonstrated ability to drive operational rigor and accountability through data-driven management practices.
• Strong analytical and problem-solving skills with the ability to translate data into action.
• Comfortable leveraging AI-powered tools and workflows to improve team productivity, customer insights, coaching effectiveness, and operational scale.
• Ability to thrive in a fast-paced, high-growth environment.
• Ability to travel up to 25% for customer meetings, team events, and company programs.

Preferred Qualifications

• Experience leading Customer Success teams supporting enterprise or upmarket SaaS customers.
• Experience managing teams responsible for portfolios between $15M and $20M in ARR.
• Experience within MarTech, AdTech, SalesTech, Revenue Technology, or related B2B SaaS industries.
• Familiarity with Salesforce, Gainsight, Clari, Gong, and other customer success technologies.
• Experience helping scale Customer Success organizations, teams, and operating models.

Why 6sense

At 6sense, you’ll have the opportunity to lead a talented team, influence the future of Customer Success, and directly impact customer retention and business outcomes across a diverse portfolio of Upmarket customers.

You’ll work alongside some of the industry’s most innovative leaders while helping customers transform how they identify, engage, and convert buyers. You’ll have the autonomy to make an impact, the support of a world-class leadership team, and the opportunity to grow your career while developing the next generation of Customer Success talent.

If you’re passionate about building great teams, creating exceptional customer outcomes, and helping scale a world-class Customer Success organization, we’d love to hear from you.

Base Salary Range: $113,400-150,100. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy

Our Benefits:

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.

We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com

What is PerfectServe?

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.

Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:

1. In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
2. PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.

At PerfectServe, you’ll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don’t have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward.

If you’re looking for a well-established, tech-forward company full of smart people doing meaningful work, you’ve found the right place!

The Technical Lead supports a portfolio of customers and provides technical expertise to account teams and clients, driving optimization, adoption, and ensuring service excellence. This role delivers tactical day-to-day support, manages escalated issues, and oversees complex configuration changes for all business segments.

What You Will Do

• Provide tactical day-to-day technical support to operational contacts.

• Understand clinical workflows and apply PerfectServe solutions to improve them.

• Partner with customer contacts to enhance adoption, train on self-administration best practices, and optimize account configurations.

• Utilize Zendesk to ensure accurate and timely resolution of service requests in collaboration with the Support Center.

• Manage, resolve and document complex and escalated requests and configuration changes.

• Prepare and analyze reports for business reviews, utilizing custom reporting and analytics tools.

• Contribute to product, process, and best practice documentation.

• Provide tier-three technical support and collaborate on product feedback and enhancement requests.

• Investigate and thoroughly document reported technical client concerns

What You Will Bring

• Strong technical expertise and ability to apply PerfectServe solutions in complex environments.

• Ability to manage multiple tasks and resolve technical issues under pressure.

• Excellent relationship-building, written, and verbal communication skills.

• Exceptional customer service mindset with a commitment to exceeding expectations.

• Adaptability, strong work ethic, and motivation to grow professionally.

Essential Qualifications

• Bachelor’s degree or equivalent experience.

• 1+ years experience with PerfectServe implementation or support preferred.

• 2+ years experience supporting SaaS customers or troubleshooting technical workflows.

• Healthcare or clinical workflow experience preferred.

• Proficiency in reporting tools (e.g., Looker) is a plus.

• Ability to travel occasionally (less than 10%).

Why Join PerfectServe?

At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

We offer a salary range of $50,000 - $55,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.

Benefits:

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world’s most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity...

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

We’re looking for a dynamic and empathetic Support Manager to join our team in Singapore. In this pivotal role, you’ll serve as a trusted leader and primary point of contact for our clients, ensuring exceptional service delivery, rapid issue resolution, and consistent achievement of service level agreements. You’ll combine your technical expertise with strong interpersonal skills to drive customer satisfaction while managing a collaborative support environment. This position operates under a hybrid work model, requiring two days per week in the office.

• Serve as the primary client contact for all support matters, leading regular performance reviews and fostering strong relationships to ensure high satisfaction and SLA adherence
• Manage end-to-end incident and issue resolution, coordinating with internal teams to drive rapid escalation and closure of critical issues while maintaining transparency throughout the process
• Demonstrate assertive leadership during complex problem-solving scenarios, balancing client needs with organizational capabilities
• Maintain audit and compliance integrity through regular housekeeping activities, meticulous documentation, and compliance reporting
• Support on-call operations and act as Manager in charge during critical incidents, providing expert guidance and ensuring 24⁄7 system availability
• Analyze support trends and customer feedback to identify opportunities for process improvement and service optimization
• Coordinate with vendors and third-party partners to resolve complex technical issues and enhance service delivery
• Develop and maintain comprehensive documentation and knowledge management resources to support team efficiency and client self-service

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent professional experience)
• Proven experience managing client accounts.
• Excellent communication and problem-solving skills with the ability to explain complex technical concepts clearly
• Strong leadership and prioritization skills, with the ability to remain decisive under time-sensitive conditions
• Strong organizational skills with meticulous attention to audit and compliance procedures
• Proficiency in Microsoft Office Suite; intermediate MS Excel skills for reporting and analysis
• Proficiency in SQL for data queries and access validation
• Familiarity with JIRA and Confluence for issue tracking and documentation
• Knowledge of incident management and escalation procedures
• Willingness to work in a hybrid setup (3 days in-office per week)
• Ability to work during holidays on a rotational basis
• Strong knowledge of the banking industry, including financial products, processes, and terminology

Preferred Qualifications:

• Avaloq Certification
• Software development experience or technical background
• Knowledge about Stock Exchange, Settlements, Corporate Actions and/or Transaction Reporting
• ITIL certification or equivalent service management credential
• Training and mentoring experience with a track record of developing high-performing teams
• Vendor and third-party coordination experience

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

#LI-Hybrid

Americor is seeking a Client Services Supervisor to join our team. The Client Services  Supervisor will be responsible for overseeing and sharing the daily operations of the customer service department. Their duties include, but are not limited to, communicating customer service objectives to Customer Service Representatives and other departments, compiling data to make assessments of their department’s progress, and coordinating with upper management to find ways to enhance their customer service objectives among their employees.

Compensation: $29.00 an hour.

Work Location: Remote- Must reside in TX, AZ, or ID.

About Us:

Americor is a leading provider of debt relief solutions for people of all backgrounds. We offer a variety of services to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our dedication to others sets us apart – not only as a company but as a community of employees who support each other’s personal and professional growth. This commitment has earned us recognition as a ‘Top Place to Work’ and a leader in customer service excellence.

Responsibilities

• Participate in the interview and hiring process.
• Support the onboarding and training of new agents.
• Collaborate with leadership to establish policies and procedures.
• Responsible for coaching, training, mentoring the team, and conflict resolution.
• Performance management – compiling data and making assessments.
• Meet daily, weekly, and monthly deliverables.
• Oversee/Manage the reporting and maintenance of EOD reports.
• Ensure customer satisfaction.
• Understand our products inside and out to educate and answer customer questions.
• Professionally handle escalated calls.
• Acknowledge and resolve customer complaints.
• Deliver excellent customer support through various channels, including live chat, email, and phone support.

Requirements

• Minimum one year of call center management experience.
• Experience training, mentoring, and leading a team.
• Bilingual in Spanish preferred.
• Sales and retention experience is a plus.
• Proficient with computer programs such as M.S. Office (Excel, Word, PowerPoint, etc.) and Google Suite.
• General understanding of call center technology (ACD, I.P., etc.)
• Strong organizational, time management, and multitasking skills.
• Excellent communication skills, verbal and written.
• Flexible and adaptable to changes in direction, and the ability to effectively communicate such changes to the team.
• Professional presentation and demeanor.

Education

• High School Diploma or equivalent required.
• Bachelor’s degree or equivalent work experience.

Company Benefits

• Opportunities for growth and advancement
• Medical, Dental, and Vision
• Company Paid Group Life / AD&D Insurance
• Employee Assistance Program (EAP)
• 401(k)/match
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/ HSA
• Disability Insurance
• Ongoing training and development

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

\* Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

We’re looking for a dynamic and empathetic Support Manager to join our team in Singapore. In this pivotal role, you’ll serve as a trusted leader and primary point of contact for our clients, ensuring exceptional service delivery, rapid issue resolution, and consistent achievement of service level agreements. You’ll combine your technical expertise with strong interpersonal skills to drive customer satisfaction while managing a collaborative support environment. This position operates under a hybrid work model, requiring two days per week in the office.

• Serve as the primary client contact for all support matters, leading regular performance reviews and fostering strong relationships to ensure high satisfaction and SLA adherence
• Manage end-to-end incident and issue resolution, coordinating with internal teams to drive rapid escalation and closure of critical issues while maintaining transparency throughout the process
• Demonstrate assertive leadership during complex problem-solving scenarios, balancing client needs with organizational capabilities
• Maintain audit and compliance integrity through regular housekeeping activities, meticulous documentation, and compliance reporting
• Support on-call operations and act as Manager in charge during critical incidents, providing expert guidance and ensuring 24⁄7 system availability
• Analyze support trends and customer feedback to identify opportunities for process improvement and service optimization
• Coordinate with vendors and third-party partners to resolve complex technical issues and enhance service delivery
• Develop and maintain comprehensive documentation and knowledge management resources to support team efficiency and client self-service

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent professional experience)
• Proven experience managing client accounts or leading client-facing support teams
• Demonstrated expertise in team management and staff supervision with a focus on performance development
• Excellent communication and problem-solving skills with the ability to explain complex technical concepts clearly
• Strong leadership and prioritization skills, with the ability to remain decisive under time-sensitive conditions
• Strong organizational skills with meticulous attention to audit and compliance procedures
• Proficiency in Microsoft Office Suite; intermediate MS Excel skills for reporting and analysis
• Proficiency in SQL for data queries and access validation
• Familiarity with JIRA and Confluence for issue tracking and documentation
• Knowledge of incident management and escalation procedures
• Willingness to work in a hybrid setup (2 days in-office per week)
• Ability to work during holidays on a rotational basis
• Strong knowledge of the banking industry, including financial products, processes, and terminology

Preferred Qualifications:

• Avaloq Certification
• Software development experience or technical background
• Knowledge about Stock Exchange, Settlements, Corporate Actions and/or Transaction Reporting
• ITIL certification or equivalent service management credential
• Training and mentoring experience with a track record of developing high-performing teams
• Vendor and third-party coordination experience

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

#LI-Hybrid

Manager of Support ServicesHarris Recording SolutionsView All Locations Time Type: Full Time Harris Recording Solutions (HRS), a leading provider of software solutions for county government and official records organizations, is seeking a Manager of Support Services to lead the day-to-day operations of our Support Services team and ensure we consistently deliver exceptional service to our customers.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives...

We’re hiring a Director of Customer Experience (SaaS)

🗓️ Full-time | Permanent

📍 Location: Melbourne

🏡 Hybrid working: 2 days in office, 3 days WFH

💰 Competitive salary package + company stock (RSUs)

👋 Meet AlayaCare!

We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond.

Our platform helps care providers deliver exceptional service in homes, communities, and residential settings.

We’re big on Tech with Purpose and passionate about improving lives while building strong software, strong teams and better outcomes for customers.

The Role

We’re looking for an experienced customer experience leader who brings strategic clarity, calm leadership and a bias for action to the table.

Reporting to the VP Customer Operations, you’ll lead our Support team across four functional streams in ANZ. This is a pivotal role for someone who can balance the big picture with hands-on leadership: stabilising the team, increasing engagement, developing junior managers, and stepping in to own critical customer escalations when it matters most.

You’ll also set the future Support strategy and transformation roadmap, including how we responsibly adopt AI, automation and self-service to support more customers without simply adding headcount. This is not a BAU leadership role - you’ll help define the future operating model for a growing global SaaS business.

Your days will involve:

• Leading, coaching and motivating a Support team across four functional streams, creating clarity around priorities, operating rhythms, accountability and team health.
• Setting the future Support strategy and transformation roadmap, translating AI and automation opportunities into practical improvements to the operating model, customer journey and employee experience.
• Stabilising the team, increasing engagement and strengthening retention through clear expectations, consistent communication and thoughtful change leadership.
• Managing, coaching and mentoring junior managers, building leadership capability and supporting their growth.
• Owning customer escalations through to resolution, building trusted stakeholder relationships and communicating clearly during high-severity or critical incidents.
• Driving performance against customer and operational outcomes including SLA adherence, CSAT, resolution times and wait times.
• Evolving policies, processes and service design to reduce friction, increase agent autonomy and create a more proactive customer experience.
• Using quantitative and qualitative data to identify customer trends, prioritiseimprovements and measure the impact of change.
• Partnering with Customer Success, Product, Engineering and other global stakeholders to deliver sustainable outcomes for customers and the Support team.

You’ll thrive in this role if you:

• Bring 7+ years’ experience leading customer-facing teams in a SaaS business, including at least 2 years’ experience in a Director-level role.
• Have a proven track record of leading a Support organisation across multiple functional streams while meeting and exceeding SLAs.
• Have managed, coached and mentored junior managers and high-caliber teams.
• Have experience stabilising teams, increasing engagement and improving retention in a changing environment.
• Can set strategy and lead transformation initiatives involving AI, automation, self-service or other technology-enabled changes to customer support.
• Are comfortable owning complex customer escalations and influencing stakeholders to achieve timely, sustainable resolutions.
• Are an excellent communicator who can build trust, give clear feedback and navigate challenging conversations with customers and team members.
• Use data and sound judgement to make decisions, prioritise competing demands and connect day-to-day execution to broader business outcomes.
• Are willing to roll up your sleeves during critical incidents while keeping a long-term, future-focused perspective.
• Have relevant tertiary qualifications in IT, Health, Business or a related field, or equivalent practical experience.

Bonus points if you:

• Have knowledge of the aged or disability care sector.
• Have previous experience with AlayaCare, Procura or a similar care technology product.
• Have experience leading teams across multiple regions or time zones.

We believe great work should be rewarded.

Here’s how we show our appreciation:

🏡 Choose your own 2 days/week in office, 3 days WFH

🚲 End-of-trip facilities in our brand new office located in Melbourne CBD

💰 Competitive salary + company stock (RSUs)

🧘 5 Wellness days per year

💳 $1,000/year flexible benefits package

👶 22 weeks company-paid parental leave

🧡 2 days company-paid volunteer leave to support causes you care about

🍕 Team lunches, events & wellness activities

🤝 A genuinely open, inclusive, and collaborative culture

💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space

Belonging matters.

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion and accessibility aren’t just buzzwords here - they’re woven into everything we do.

Need adjustments to participate in the recruitment process?

We’ve got you. Just reach out to our HR team: people-anz@alayacare.com.

We do not accept unsolicited CVs from Recruitment Agencies.

Hi, I’m Loren, the Head of Strategic Customer Success here at Ashby. My team is dedicated to building deep, consultative partnerships within the Enterprise space. One of our operating principles...

At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As the Sr. Manager, Commercial Customer Success, East Region you will lead a team of commercial Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention for our commercial customers in Vanta’s rapidly expanding customer base. You will develop a high performing team of CSMs who are customer value focused and results driven.

You will be responsible for influencing the design of our upmarket CS strategy, developing a repeatable methodology to guide our customers in using Vanta as the foundation of their modern GRC program. Partnering closely with Sales, Product and Account Management leaders to represent your team and customers will be key to success in this role. You will be at the forefront of delivering Vanta’s GRC value and a key leader in executing our upmarket strategy.

What you’ll do as a Sr. Manager, Commercial Customer Success at Vanta:

• Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability

• Influence strategy and design of the customer success methodology including implementation, adoption, customer value and risk management

• Define strategies and coach your team to achieve KPIs including revenue retention and customer health

• Through coaching your team, drive adoption of effective portfolio prioritization, success planning, risk management and expansion identification.

• Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and CSM skills

• Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more

• Lead a team of individuals whose book sizes range from roughly 40-55 accounts

• Thrive in a fast paced startup environment and contribute to transformational change

How to be successful in this role:

• Proven track record of high performance in Customer Success or Account Management, with the ability to mentor peers and a readiness to transition into team leadership.

• A passion for team development including the ability to define onboarding and ongoing enablement programs that result in career growth for your team

• Experience managing Commercial customers with complex product requirements and multiple levels of stakeholders

• A proven track record of establishing executive level relationships, navigating issues and escalations and balancing the needs of both the customer and the business

• Strong critical thinking and clear communication skills

• Demonstrate a history of making decisions using frameworks and backed by data

• Thrive in a fast paced environment and can effectively lead teams through change

• Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity

• A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up

• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

What you can expect as a Vanta’n:

• Industry-competitive salary and equity

• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans

• 16 weeks paid Parental Leave for all new parents

• Health & wellness stipend

• Remote workspace, internet, and cellphone stipend

• Commuter benefits for team members who report to the SF and NYC office

• Family planning benefits

• Matching 401(k) contribution with immediate vesting

• Flexible PTO policy, plus 80 hours of Sick Time

• 11 company-paid holidays

• Virtual team building activities, lunch and learns, and other company-wide events!

• Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world’s leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that’s real-time and transparent.

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As the Sr. Manager, Commercial Customer Success, East Region you will lead a team of commercial Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention for our commercial customers in Vanta’s rapidly expanding customer base. You will develop a high performing team of CSMs who are customer value focused and results driven.

You will be responsible for influencing the design of our upmarket CS strategy, developing a repeatable methodology to guide our customers in using Vanta as the foundation of their modern GRC program. Partnering closely with Sales, Product and Account Management leaders to represent your team and customers will be key to success in this role. You will be at the forefront of delivering Vanta’s GRC value and a key leader in executing our upmarket strategy.

What you’ll do as a Sr. Manager, Commercial Customer Success at Vanta:

• Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability

• Influence strategy and design of the customer success methodology including implementation, adoption, customer value and risk management

• Define strategies and coach your team to achieve KPIs including revenue retention and customer health

• Through coaching your team, drive adoption of effective portfolio prioritization, success planning, risk management and expansion identification.

• Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and CSM skills

• Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more

• Lead a team of individuals whose book sizes range from roughly 40-55 accounts

• Thrive in a fast paced startup environment and contribute to transformational change

How to be successful in this role:

• Proven track record of high performance in Customer Success or Account Management, with the ability to mentor peers and a readiness to transition into team leadership.

• A passion for team development including the ability to define onboarding and ongoing enablement programs that result in career growth for your team

• Experience managing Commercial customers with complex product requirements and multiple levels of stakeholders

• A proven track record of establishing executive level relationships, navigating issues and escalations and balancing the needs of both the customer and the business

• Strong critical thinking and clear communication skills

• Demonstrate a history of making decisions using frameworks and backed by data

• Thrive in a fast paced environment and can effectively lead teams through change

• Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity

• A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up

• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

What you can expect as a Vanta’n:

• Industry-competitive salary and equity

• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans

• 16 weeks paid Parental Leave for all new parents

• Health & wellness stipend

• Remote workspace, internet, and cellphone stipend

• Commuter benefits for team members who report to the SF and NYC office

• Family planning benefits

• Matching 401(k) contribution with immediate vesting

• Flexible PTO policy, plus 80 hours of Sick Time

• 11 company-paid holidays

• Virtual team building activities, lunch and learns, and other company-wide events!

• Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world’s leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that’s real-time and transparent.

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Role:

We’re looking for a leader for our Leader Enterprise Customer Success, North America to lead a team of Customer Success Managers responsible for our largest and most strategic enterprise accounts. You’ll own retention, expansion, and satisfaction for a portfolio of high-value customers, coach and develop a team of CSMs, and partner closely with Sales, Product, and Support to ensure enterprise customers realize measurable value from our platform.

What You’ll Do

• Own the North America Enterprise CSM teams end to end, including strategy, retention, expansion, and executive customer relationships for the segment.
• Manager and refine high touch customer success engagement including joint success planning, executive business reviews, health scoring, renewal playbooks, and escalation management.
• Champion an AI driven approach to maximizing CSM reach and impact
• Act as an executive sponsor on strategic accounts, building relationships with customer stakeholders at the VP/C-level.
• Own renewal forecasting
• Collaborate with Product and Engineering to advocate for enterprise customer needs and influence roadmap priorities.
• Identify at-risk accounts early and drive cross-functional action plans to resolve churn risk.
• Report on team performance, portfolio health, and key CS metrics to senior leadership.
• Hire, onboard, and ramp new CSMs as the team scales.
• Champion a customer-first culture across the organization.

Required Qualifications:

• 7+ years in Customer Success, Account Management, or related customer-facing role, with 2+ years managing a team.
• Proven track record owning retention and expansion targets for enterprise/strategic accounts (typically $100K+ ACV).
• Experience building or scaling CS processes and playbooks in a growing organization.
• Strong executive presence and experience navigating complex, multi-stakeholder enterprise relationships.
• Data-driven approach to managing a book of business, comfortable with forecasting, health scoring and CS/BI tooling (Gainsight, ChurnZero, Totango, or similar).
• Excellent coaching, communication, and cross-functional collaboration skills.
• Experience in SaaS, cybersecurity, or a related technical industry preferred.
• Bachelor’s degree or equivalent experience.

Preferred Qualifications:

• Experience with security, risk, or compliance products.
• Familiarity with tools like Salesforce, Gainsight, and Slack.
• Background in Sales or Solutions Engineering.

What Success Looks Like

• Team consistently meets or exceeds gross retention targets.
• CSMs are well-coached, engaged, and hitting individual development goals.
• Enterprise customers have clear, documented success plans and regular executive touchpoints.
• Churn risk is identified and mitigated proactively, not reactively.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $200,000 - $220,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Role:

We’re looking for a leader for our Leader Enterprise Customer Success, North America to lead a team of Customer Success Managers responsible for our largest and most strategic enterprise accounts. You’ll own retention, expansion, and satisfaction for a portfolio of high-value customers, coach and develop a team of CSMs, and partner closely with Sales, Product, and Support to ensure enterprise customers realize measurable value from our platform.

What You’ll Do

• Own the North America Enterprise CSM teams end to end, including strategy, retention, expansion, and executive customer relationships for the segment.
• Manager and refine high touch customer success engagement including joint success planning, executive business reviews, health scoring, renewal playbooks, and escalation management.
• Champion an AI driven approach to maximizing CSM reach and impact
• Act as an executive sponsor on strategic accounts, building relationships with customer stakeholders at the VP/C-level.
• Own renewal forecasting
• Collaborate with Product and Engineering to advocate for enterprise customer needs and influence roadmap priorities.
• Identify at-risk accounts early and drive cross-functional action plans to resolve churn risk.
• Report on team performance, portfolio health, and key CS metrics to senior leadership.
• Hire, onboard, and ramp new CSMs as the team scales.
• Champion a customer-first culture across the organization.

Required Qualifications:

• 7+ years in Customer Success, Account Management, or related customer-facing role, with 2+ years managing a team.
• Proven track record owning retention and expansion targets for enterprise/strategic accounts (typically $100K+ ACV).
• Experience building or scaling CS processes and playbooks in a growing organization.
• Strong executive presence and experience navigating complex, multi-stakeholder enterprise relationships.
• Data-driven approach to managing a book of business, comfortable with forecasting, health scoring and CS/BI tooling (Gainsight, ChurnZero, Totango, or similar).
• Excellent coaching, communication, and cross-functional collaboration skills.
• Experience in SaaS, cybersecurity, or a related technical industry preferred.
• Bachelor’s degree or equivalent experience.

Preferred Qualifications:

• Experience with security, risk, or compliance products.
• Familiarity with tools like Salesforce, Gainsight, and Slack.
• Background in Sales or Solutions Engineering.

What Success Looks Like

• Team consistently meets or exceeds gross retention targets.
• CSMs are well-coached, engaged, and hitting individual development goals.
• Enterprise customers have clear, documented success plans and regular executive touchpoints.
• Churn risk is identified and mitigated proactively, not reactively.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $200,000 - $220,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Role:

We’re looking for a leader for our Leader Enterprise Customer Success, North America to lead a team of Customer Success Managers responsible for our largest and most strategic enterprise accounts. You’ll own retention, expansion, and satisfaction for a portfolio of high-value customers, coach and develop a team of CSMs, and partner closely with Sales, Product, and Support to ensure enterprise customers realize measurable value from our platform.

What You’ll Do

• Own the North America Enterprise CSM teams end to end, including strategy, retention, expansion, and executive customer relationships for the segment.
• Manager and refine high touch customer success engagement including joint success planning, executive business reviews, health scoring, renewal playbooks, and escalation management.
• Champion an AI driven approach to maximizing CSM reach and impact
• Act as an executive sponsor on strategic accounts, building relationships with customer stakeholders at the VP/C-level.
• Own renewal forecasting
• Collaborate with Product and Engineering to advocate for enterprise customer needs and influence roadmap priorities.
• Identify at-risk accounts early and drive cross-functional action plans to resolve churn risk.
• Report on team performance, portfolio health, and key CS metrics to senior leadership.
• Hire, onboard, and ramp new CSMs as the team scales.
• Champion a customer-first culture across the organization.

Required Qualifications:

• 7+ years in Customer Success, Account Management, or related customer-facing role, with 2+ years managing a team.
• Proven track record owning retention and expansion targets for enterprise/strategic accounts (typically $100K+ ACV).
• Experience building or scaling CS processes and playbooks in a growing organization.
• Strong executive presence and experience navigating complex, multi-stakeholder enterprise relationships.
• Data-driven approach to managing a book of business, comfortable with forecasting, health scoring and CS/BI tooling (Gainsight, ChurnZero, Totango, or similar).
• Excellent coaching, communication, and cross-functional collaboration skills.
• Experience in SaaS, cybersecurity, or a related technical industry preferred.
• Bachelor’s degree or equivalent experience.

Preferred Qualifications:

• Experience with security, risk, or compliance products.
• Familiarity with tools like Salesforce, Gainsight, and Slack.
• Background in Sales or Solutions Engineering.

What Success Looks Like

• Team consistently meets or exceeds gross retention targets.
• CSMs are well-coached, engaged, and hitting individual development goals.
• Enterprise customers have clear, documented success plans and regular executive touchpoints.
• Churn risk is identified and mitigated proactively, not reactively.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $200,000 - $220,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Role:

We’re looking for a leader for our Leader Enterprise Customer Success, North America to lead a team of Customer Success Managers responsible for our largest and most strategic enterprise accounts. You’ll own retention, expansion, and satisfaction for a portfolio of high-value customers, coach and develop a team of CSMs, and partner closely with Sales, Product, and Support to ensure enterprise customers realize measurable value from our platform.

What You’ll Do

• Own the North America Enterprise CSM teams end to end, including strategy, retention, expansion, and executive customer relationships for the segment.
• Manager and refine high touch customer success engagement including joint success planning, executive business reviews, health scoring, renewal playbooks, and escalation management.
• Champion an AI driven approach to maximizing CSM reach and impact
• Act as an executive sponsor on strategic accounts, building relationships with customer stakeholders at the VP/C-level.
• Own renewal forecasting
• Collaborate with Product and Engineering to advocate for enterprise customer needs and influence roadmap priorities.
• Identify at-risk accounts early and drive cross-functional action plans to resolve churn risk.
• Report on team performance, portfolio health, and key CS metrics to senior leadership.
• Hire, onboard, and ramp new CSMs as the team scales.
• Champion a customer-first culture across the organization.

Required Qualifications:

• 7+ years in Customer Success, Account Management, or related customer-facing role, with 2+ years managing a team.
• Proven track record owning retention and expansion targets for enterprise/strategic accounts (typically $100K+ ACV).
• Experience building or scaling CS processes and playbooks in a growing organization.
• Strong executive presence and experience navigating complex, multi-stakeholder enterprise relationships.
• Data-driven approach to managing a book of business, comfortable with forecasting, health scoring and CS/BI tooling (Gainsight, ChurnZero, Totango, or similar).
• Excellent coaching, communication, and cross-functional collaboration skills.
• Experience in SaaS, cybersecurity, or a related technical industry preferred.
• Bachelor’s degree or equivalent experience.

Preferred Qualifications:

• Experience with security, risk, or compliance products.
• Familiarity with tools like Salesforce, Gainsight, and Slack.
• Background in Sales or Solutions Engineering.

What Success Looks Like

• Team consistently meets or exceeds gross retention targets.
• CSMs are well-coached, engaged, and hitting individual development goals.
• Enterprise customers have clear, documented success plans and regular executive touchpoints.
• Churn risk is identified and mitigated proactively, not reactively.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $200,000 - $220,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

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