Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.

As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.

Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team.

You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.

In this role you will:

• Provide swift, high-priority support to Premium customers, responding within strict SLAs.

• Diagnose, reproduce, and resolve complex technical issues across the Replit platform.

• Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.

• Lead customer-facing communications during outages or incidents.

• Identify recurring issues and collaborate internally to reduce time-to-resolution.

• Contribute to internal tooling, automation, and documentation that improves team efficiency.

• Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.

• Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.

Required skills and experience:

• 3+ years in technical support, developer support, or systems engineering.

• Experience providing rapid-response support to high-value or enterprise customers.

• Strong debugging skills with JavaScript, Python, or similar languages.

• Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.

• Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.

• Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.

• A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.

Nice to have:

• Has used Replit in the last 3 to 6 months.

• Experience working with IDEs, terminals, or other common developer tools.

• Experience with AI tools (Claude, ChatGPT, etc.)

What we value:

• Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions

• Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams

• Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences

• Continuous learning: Passion for staying current with industry best practices and new technologies

• Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems

Note: This role will begin as remote, with plans to transition to a hybrid model once we establish a local office presence.

Full-Time Employee Benefits Include:

💰 Competitive Salary & Equity

💹 401(k) Program with a 4% match ( US Only)

⚕️ Health, Dental, Vision and Life Insurance

🩼 Short Term and Long Term Disability

🚼 Paid Parental, Medical, Caregiver Leave

🏝 Flexible Time Off (FTO) + Holidays

🚗 Commuter Benefits ( In-Office & US Only)

📱 Monthly Wellness Stipend

🧑‍💻 Autonomous Work Environment

🖥 In Office Set-Up Reimbursement ( In-Office Only)

🚀 Quarterly Team Gatherings

☕ In Office Amenities ( In-Office Only)

Want to learn more about what we are up to?

• Self-driving Company

• Replit Agent at Scale

• AI Adoption

• Build Open-Source Apps

Interviewing + Culture at Replit

• Operating Principles

• Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Customer Service & Dispatch Coordinator – HVAC & Trades | Remote

Position Type: Full-Time, Remote

Location: Remote (LATAM Preferred)

Working Hours: U.S. Business Hours (EST)

About the Role

At Pavago, one of our clients is hiring a highly organized and customer-focused Customer Service & Dispatch Coordinator to support daily operations for a fast-paced U.S.-based home services company.

This role sits at the center of customer service, technician dispatching, scheduling, and field operations. You’ll manage high-volume inbound customer communication, coordinate HVAC, plumbing, and electrical service appointments, and ensure customers and technicians stay informed throughout the service process.

This is not a passive customer support role. You’ll need to think quickly, adjust schedules in real time, resolve customer concerns, and understand how efficient dispatching directly impacts technician utilization, customer satisfaction, and operational performance.

If you have hands-on dispatching experience in HVAC, plumbing, electrical, or home services and thrive in fast-moving environments, this role is a strong fit.

What You’ll Own

Customer Service & Communication

• Handle high-volume inbound customer calls, emails, and chats professionally and efficiently

• Serve as a primary point of contact from initial inquiry through job completion

• Assist customers with service requests and appointment scheduling

• Communicate:

  • Service updates
  • Technician ETAs
  • Delays
  • Schedule changes
  • Appointment adjustments

• Proactively keep customers informed throughout the service process

• Resolve customer concerns calmly and professionally

• Maintain clear, empathetic, and solutions-focused communication across every interaction

Dispatching & Technician Scheduling

• Schedule and dispatch HVAC, plumbing, and electrical service appointments

• Coordinate technician schedules based on:

  • Availability
  • Geography
  • Job urgency
  • Technician skill set

• Monitor active jobs throughout the day

• Adjust schedules in real time as priorities or circumstances change

• Communicate continuously with technicians regarding assignments, updates, and schedule changes

• Handle scheduling conflicts and coverage issues quickly

• Maintain organized service calendars and dispatch workflows

• Help maximize technician productivity and scheduling efficiency

CRM & Operational Coordination

• Maintain accurate customer and service records in ServiceTitan or similar field service management systems

• Update job statuses, service notes, and customer information

• Review job notes, invoices, and service documentation for completeness and accuracy

• Ensure customer communication and dispatch activity is logged correctly

• Maintain clean, organized dispatch documentation

• Track operational performance, including:

  • Booking rates
  • Call volume
  • Scheduling efficiency
  • Technician utilization

• Ensure records remain accurate and current throughout the service lifecycle

Sales Support & Membership Upselling

• Explain homeowner membership plans or service programs when appropriate
• Identify opportunities to support customer retention and recurring revenue
• Help maximize booking conversion through strong communication and follow-through
• Answer customer questions regarding available service plans
• Support membership and maintenance-plan initiatives without compromising the customer experience

Team Collaboration & Workflow Support

• Coordinate closely with dispatchers, customer service representatives, and field technicians
• Maintain smooth communication between office operations and field teams
• Track outstanding operational issues through resolution
• Proactively identify scheduling bottlenecks or workflow inefficiencies
• Help improve dispatch organization and customer experience processes
• Support reliable day-to-day service delivery across the team

Requirements

• 2+ years of customer service and dispatching experience within:

  • HVAC
  • Plumbing
  • Electrical
  • Home Services

• Hands-on experience scheduling and dispatching field technicians

• Experience using ServiceTitan or similar field service management software

• Strong spoken and written English communication skills

• Comfortable handling high-volume customer calls

• Ability to multitask and manage competing priorities efficiently

• Strong organizational and time-management skills

• High attention to detail and accurate documentation habits

• Ability to remain calm and professional during customer escalations or scheduling disruptions

• Reliable high-speed internet and professional remote work setup

• Comfortable working U.S. business hours (EST)

Preferred Experience

• Experience working with U.S.-based home services companies
• Familiarity with homeowner memberships or maintenance-plan upselling
• Experience supporting offshore or distributed teams
• Exposure to Northeast U.S. customer service environments
• Experience optimizing scheduling efficiency and technician utilization
• Experience working in high-volume service or call-center environments

Tools & Technology

ServiceTitan | Field Service Management Software | CRM Systems | Scheduling & Dispatch Tools | VOIP/Phone Systems | Email & Chat Platforms

What Makes You a Strong Fit

You’ll likely thrive in this role if you:

• Have a customer-first mindset and communicate professionally
• Are highly organized and detail-oriented under pressure
• Are comfortable handling high call volumes in fast-paced environments
• Can coordinate multiple technicians, customers, and appointments simultaneously
• Stay calm and solutions-focused during scheduling issues or escalations
• Understand how geography, urgency, and technician skill sets affect dispatch decisions
• Proactively communicate delays instead of waiting for customers to ask
• Follow through consistently and take ownership of problems through resolution
• Can quickly reprioritize when the day’s schedule changes unexpectedly

What a Typical Day Looks Like

You might start your day by reviewing the service schedule, technician availability, active jobs, and outstanding customer requests.

Throughout the day, you’ll handle inbound customer calls, schedule appointments, dispatch technicians based on availability and priority, monitor active jobs, and adjust schedules as circumstances change.

You’ll also communicate ETA changes and delays to customers, update ServiceTitan or other CRM records, review service documentation, and coordinate with field technicians and internal teams.

In short: you are the operational hub that keeps customer communication, scheduling, and technician coordination running efficiently.

Key Metrics for Success

• Call handling and booking conversion rates
• Schedule efficiency and technician utilization
• Timely and accurate dispatch execution
• Customer satisfaction and issue-resolution quality
• CRM and service-record accuracy
• Reduced scheduling conflicts and missed appointments
• Speed and accuracy of schedule adjustments
• Membership or service-plan conversion support
• Consistent operational follow-through

Why This Role Stands Out

• Direct impact on both customer experience and field operations

• Hands-on ownership of technician scheduling and dispatch

• Exposure to HVAC, plumbing, and electrical service operations

• Opportunity to work with platforms such as ServiceTitan

• Clear, measurable operational KPIs

• Fully remote opportunity with LATAM candidates preferred

• Career growth opportunities into:

  • Senior Dispatch Coordinator
  • Dispatch Manager
  • Customer Service Manager
  • Field Operations
  • Home Services Operations

Interview Process

1. Initial Application
2. Spark Hire One-Way Video Interview
3. Video Interview with Pavago Recruiter
4. Practical Assessment – Dispatching / CRM Scenario
5. Client Interview
6. Offer & Onboarding

Spark Hire Video Interview – Required

As part of the application process, all candidates are required to complete a one-way video interview through Spark Hire.

After completing the first step of your application, you’ll receive a Spark Hire invitation by email with instructions to record and submit your video responses.

Completion of the Spark Hire video is required to be considered for the next stage. Please check your inbox as well as your spam or junk folder for the invitation.

Apply Now

If you have hands-on experience in HVAC, plumbing, electrical, or home-services dispatching, are comfortable coordinating field technicians, and know how to deliver a strong customer experience in a fast-moving environment, we’d love to hear from you.

Apply today and help keep customers informed, technicians productive, and service operations running smoothly from initial booking through job completion.

#CustomerService #DispatchCoordinator #HVAC #HomeServices #ServiceTitan #CustomerSupport #SchedulingCoordinator #FieldService #TradesIndustry #Operations #Dispatching #LATAMJobs #ESTJobs #RemoteJobs #RemoteWork

#LI-AG1

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.

As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.

Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team.

You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.

In this role you will:

• Provide swift, high-priority support to Premium customers, responding within strict SLAs.

• Diagnose, reproduce, and resolve complex technical issues across the Replit platform.

• Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.

• Lead customer-facing communications during outages or incidents.

• Identify recurring issues and collaborate internally to reduce time-to-resolution.

• Contribute to internal tooling, automation, and documentation that improves team efficiency.

• Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.

• Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.

Required skills and experience:

• 3+ years in technical support, developer support, or systems engineering.

• Experience providing rapid-response support to high-value or enterprise customers.

• Strong debugging skills with JavaScript, Python, or similar languages.

• Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.

• Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.

• Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.

• A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.

Nice to have:

• Has used Replit in the last 3 to 6 months.

• Experience working with IDEs, terminals, or other common developer tools.

• Experience with AI tools (Claude, ChatGPT, etc.)

What we value:

• Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions

• Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams

• Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences

• Continuous learning: Passion for staying current with industry best practices and new technologies

• Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems

Note: This role will begin as remote, with plans to transition to a hybrid model once we establish a local office presence.

Full-Time Employee Benefits Include:

💰 Competitive Salary & Equity

💹 401(k) Program with a 4% match ( US Only)

⚕️ Health, Dental, Vision and Life Insurance

🩼 Short Term and Long Term Disability

🚼 Paid Parental, Medical, Caregiver Leave

🏝 Flexible Time Off (FTO) + Holidays

🚗 Commuter Benefits ( In-Office & US Only)

📱 Monthly Wellness Stipend

🧑‍💻 Autonomous Work Environment

🖥 In Office Set-Up Reimbursement ( In-Office Only)

🚀 Quarterly Team Gatherings

☕ In Office Amenities ( In-Office Only)

Want to learn more about what we are up to?

• Self-driving Company

• Replit Agent at Scale

• AI Adoption

• Build Open-Source Apps

Interviewing + Culture at Replit

• Operating Principles

• Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with...

ABOUT US:ENESTECH Software, a part of TECHIIA Holding, is a dedicated developer of SENET — SaaS platform for automation of esports venues, gaming lounges, and cybercafes.

Headquarters: Remote • UK, France, Spain, Germany or Canada

About Upsun (formerly Platform.sh) 

Upsun is the cloud application platform humans and robots love. It is built for today’s hybrid teams, where AI agents write and test code and humans focus on solving the problems that really matter. Developers, DevOps engineers, and platform teams use Upsun to build, ship, and scale confidently without wrestling with backend infrastructure. We give you your time back. You get:

• Predictable performance, even at scale
• Secure, compliant environments by default 
• Real-time observability and profiling built in
• Cloning, configuration, and provisioning in seconds 
• AI-ready features that plug directly into your stack

The name says it all. "Up" means uptime, reliability, and acceleration. "Sun" reflects our follow-the-sun-support, a 24x7, globally distributed support team keeping the lights on while you rest. Our core belief is that software should power brighter solutions and greater innovation.

Upsunners are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum.

What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work.

Our values: 

We make a positive impact.

We aim for the stars.

We care for each other. 

Impact of a Customer Retention Manager

As our Customer Retention Manager, you play a key role in protecting and growing revenue across a high-volume portfolio of customer accounts. Your day-to-day is proactive, human outreach and health monitoring — building real relationships at scale, bringing a human touch to segments that are often managed purely through automation, and catching risk early. When you manage that well, renewal conversations become a natural next step rather than the main event. You'll also work within the workflows, health scoring, automation, and segmentation that let retention scale without creating internal chaos, all while keeping the renewal experience smart, timely, and low-friction.

Reporting to our VP, Customer Success, this role is ideal for someone who loves building, improving processes, testing ideas, and seeing direct impact on both customer outcomes and business performance. You'll work closely with Sales, Customer Success, Product, Data, and GTM teams to inform retention strategy and engagement models across the business.

What to expect

• Renewal Ownership & Pipeline Management: Manage a rolling pipeline of customer renewals across a high-volume portfolio, initiating conversations ahead of contract expiration and driving each account through to close.

• Retention Workflow Support: Help build and improve scalable retention and renewal workflows using Salesforce and integrated tooling, contributing to repeatable processes that hold up as portfolio volume grows.

• Proactive Relationship Building: Own direct, human outreach to smaller and long-tail accounts by proactively building relationships with them.

• Lifecycle & Tech-Touch Design: Contribute to the design of customer lifecycle journeys, engagement triggers, and tech-touch motions 

• Health Scoring & Risk Identification: Use customer health scoring frameworks- built on usage, engagement, and lifecycle signals- to identify at-risk accounts early, partnering with internal stakeholders to develop and execute save strategies.

• Automation & AI Enablement: Support the implementation of automated outreach, lifecycle campaigns, and renewal risk workflows, and flag opportunities to leverage AI and automation.

• Commercial Negotiation: Negotiate pricing, contract terms, and multi-year agreements within established company guidelines.

• Expansion Identification: Partner with Customer Success Managers and Account Executives to identify and close upsell and cross-sell opportunities during the renewal cycle.

• Stakeholder Collaboration: Work closely with Sales, Customer Success, Product, Data, and GTM teams to support and inform retention strategy and customer engagement models.

What you bring

• Renewal Lifecycle Experience: Experience managing a rolling renewal pipeline, engaging customers well in advance of contract expiration.

• Commercial Negotiation Skills: Experience negotiating pricing, contract terms, and multi-year agreements within established guidelines.

• Risk Identification & Save Strategy: Ability to identify at-risk accounts early and collaborate cross-functionally on save strategies.

• CRM & Systems Experience: Hands-on experience working within Salesforce or a similar CRM, including contributing to operational workflows or lifecycle processes.

• Retention & Lifecycle Knowledge: Solid understanding of customer health scoring, lifecycle automation, and retention strategy.

• Expansion Mindset: Proven ability to identify upsell and cross-sell opportunities in partnership with CSMs and Account Executives.

• Versatility: Comfort operating across both customer-facing engagement conversations and systems/process design conversations.

• Growth Mindset: Demonstrates a sustained commitment to continuous improvement, actively seeking out better ways to engage customers and support scalable operations.

Where we hire

At Upsun, remote work isn't just a trend - it's our foundation. The freedom of remote work with the support of a diverse, global team has been our successful model for over a decade. Our culture celebrates flexibility and collaboration, and while we have team members in over 30 countries around the globe, we are currently focused on hiring for this role in the UK, France, Spain, Germany or Canada. Although we’re unable to provide visa sponsorship at this time, we welcome applications from all qualified candidates who are legally authorized to work in these countries. 

How we hire

We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.   

You can expect 4 video interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Upsunners. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment. 

1. 45 Minutes with Talent Acquisition
2. 60 Minutes with Hiring Manager (VP, Customer Success)
3. 60 Minutes with Team (IC's)
4. 45 Minutes with Executive (COO)

All roles require background checks.

What we offer

A product you can believe in - Join us in transforming how businesses build and manage web applications, driven making a positive impact as a proud B Corp.

An Award-Winning Workplace - We’ve been recognized by Forbes’ Top 30 Companies for Remote Jobs and France’s Best Workplaces for Women.

️ A culture that values your voice - Join a flexible, open, and inclusive work environment where your voice is encouraged, and your ideas shape our growth and evolution.

A global team - Collaborate with colleagues from diverse backgrounds across the world, embracing different perspectives

Benefits and perks - Make the most of what matters to you

Flexible PTO

Comprehensive healthcare coverage (UK, Canada, France, Spain, USA)

Company stock options

Professional development budget

Office equipment budget

‍️ Wellness budget

Annual team gatherings

Internet reimbursement

Inclusive parental leave

️ Remote work travel program

You belong here

At Upsun, we celebrate diversity in all its forms and are committed to fostering an inclusive, equitable, and supportive workplace where everyone can thrive. We embrace and value different perspectives, backgrounds, and experiences, because they make us stronger as a team. Whoever you are, wherever you're from, and whatever path you've taken, you are welcome here. We encourage you to bring your whole self to work, connect with others, and share your passion. If you need accommodations at any stage of our hiring process, please let us know. We're here to ensure an accessible and comfortable experience for you.

To apply: https://weworkremotely.com/remote-jobs/platform-sh-customer-retention-manager

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel team is central to this mission!

As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!

This is a Remote Opportunity within Mumbai, requires candidate to be based in Mumbai

What You’ll Do:

• Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email.
• Maintain extensive supplier, destination and system knowledge.
• Make quick and accurate analyses of customer needs, persona and level of urgency.
• Provide accurate information for hotel, flight, car and rail bookings, as required
• Support users with self-service of the Navan platform and app where possible.
• Respond to customers within SLA expectations and requirements.
• Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
• Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
• Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
• Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
• Adhere to attendance policy and complete all assigned training.
• Meet individual performance metrics in support of the organization and company business objectives.

What We’re Looking For:

• 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
• 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT
• IATA accreditation (WWAFT/WAII/BA2)
• Customer Service experience within a contact center or customer facing role.
• Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform.
• Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
• Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
• An empathetic disposition with the ability to maintain a professional attitude at all times
• An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries.
• A skilled communicator with excellent verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• An interest in travel with a basic understanding of world geography

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

• Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

About You

You’re an experienced, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you’ve developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.

You’re energized by the evolving threat landscape in email and SaaS security, and you’re excited to support a platform that uses behavioral AI to stop the attacks others miss. You’re equal parts communicator, troubleshooter, and customer champion—committed to delivering exceptional support and building customer trust at every step.

What You Bring:

• 4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms.
• Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems like Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, Rest API or Zoom.
• Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Familiarity with support and collaboration tools such as Zendesk, Salesforce, Jira, and Confluence.
• A mindset for continuous learning, efficiency, and improving both the customer experience and internal support processes.
• Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting is a strong plus.

In This Role, You Will:

• Act as a trusted L1 technical advisor for enterprise customers using Abnormal’s Cloud Email Security, AI Security Agents, and Saas Security.
• Own and resolve inbound support tickets—including configuration issues, API questions, behavioral false positives, and threat investigations.
• Provide customers with clear, timely updates, root cause insights, and solution recommendations that reinforce product confidence and trust.
• Collaborate closely with Engineering to ensure timely, high-quality resolutions and robust post-mortem documentation.
• Support seamless customer onboarding and engagement by working alongside Customer Success Managers.
• Create and maintain internal and external knowledge base content to improve case deflection and empower customers.
• Identify patterns in support interactions to flag recurring pain points and drive product improvements.

#LI-UC1

A note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI’s policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

About Emplifi

Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.

About the Team

The Global Solution Services team consists of Business Consulting (Evangelists), Solutions Consultants and Professional Services. The team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. As part of an international global team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of a group of devoted professionals.

About the Role

The Customer Engagement Manager (CEM) is a critical role responsible for ensuring customers successfully adopt and realize value from our product. As a solution expert, the CEM builds deep relationships with client operational leads to drive product adoption and foster a community of brand advocates.

While the Customer Success Manager (CSM) focuses on long-term business strategy and renewals, the CEM is dedicated to driving engagement and ensuring the platform is expertly configured to meet immediate operational goals. Acting as a trusted advisor and translator, the CEM bridges the gap between a client’s vision and technical execution.

The CEM is responsible for ongoing training/retraining, consulting on best-practices and making recommendations for workflow optimization, ensuring the solution continually aligns with the client’s evolving needs and remains in good health to support growth potential.

What You’ll Do Here

Solution Design & Onboarding/Training Orchestration

• Implementation Collaboration: For clients with dedicated Implementation teams, the CEM may serve as a consultant during discovery and build-out to ensure long-term solution scalability and alignment with post-onboarding goals.
• Onboarding/Training: While the Implementation team will handle the initial onboarding, the CEM will participate post-implementation with tailored onboarding training/re-training.

Solution Consultancy & Continuous Optimization

• Translating Vision: Partner with the CSM to understand high-level business goals and consult on the specific configuration changes required to achieve them.
• Optimization Consulting: Continuously evaluate and review the client’s configuration and workflow to identify friction points and recommend changes that improve efficiency.
• Release Consulting: Lead the introduction of new features, advising clients on how to integrate new product capabilities into their existing business processes.

Product Expertise & Training

• Product Mastery: Become a super-user and subject matter expert on all product features, updates, and best practices.
• Consultative Enablement: Develop and deliver engaging training through workshops, office hours, and best-practice sharing sessions to empower users and administrators to maximize product utilization.
• Standardized Solutioning: Help build an internal library containing knowledge & consulting artifacts to ensure a consistent approach to engagement across the organization.
• Enablement Playbook Advocacy: Be the voice of the client internally. Consistently provide data-backed feedback on the client enablement playbook, training methodologies, and onboarding assets to reduce client time-to-engagement and advocate for product improvements based on recurring client pain points.

Cross-Functional Collaboration & Process Improvement

• Cross-Functional Leadership: Assist in scoping and documenting managed services requests for execution by specialized teams, acting as the bridge between client needs and technical delivery.
• CSM Partnership: Act as the “Solution Co-Pilot” to the CSM, assisting in providing the narrative and data-backed proof points required to demonstrate product value during QBRs. The CEM manages all technical execution and configuration; the CSM manages commercial terms and long-term business strategy.
• Commercial Influence: Surface upsell and expansion opportunities through engagement work; partner with the CSM and Sales to qualify and progress these opportunities. The CEM does not own renewals.
• Feedback Integration: Systematically capture client operational pain points, document the business impact, and translate this data into compelling, prioritized feedback for the Product and Engineering teams to influence the future roadmap.

Adoption, Metrics & Reporting

• Product Stickiness: Monitor adoption metrics (feature utilization, active usage) and proactively consult with the client to re-engage users when activity drops.
• Reporting: Partner with the CSM to understand key customer metrics and consult/enable the client in building the reporting that allows them to visualize the operational efficiency and business impact.
• Risk Identification: Proactively identify and flag customers who are at risk of low adoption or early churn and execute mitigation plans in partnership with the CSM.

AI Capability & Strategic Foresight

The CEM is expected to be a forward-thinking technical contributor who actively leverages AI and generative tools to automate workflows, synthesize data for strategic planning, and drive measurable client outcomes.

• Optimizing Workflow & Time Reclamation: Leverage generative AI and automation tools to streamline administrative tasks, report generation, and content creation — maximizing time dedicated to high-value client consultation and strategy.
• Portfolio Data Synthesis & Foresight: Use AI-powered analytics to synthesize usage patterns, customer sentiment, and industry data across a book of business — generating scalable engagement playbooks and proactively identifying high-impact risk and expansion signals.
• Client-Facing AI Feature Adoption: Drive adoption and ensure optimal configuration of the platform’s AI-enabled capabilities, tailoring their use to solve specific client operational and strategic challenges.
• Competitive & Market Intelligence: Employ AI-driven research methods to gather and synthesize data on client industry trends and competitor actions, ensuring the CEM can provide timely, informed consultation that defends and reinforces platform value during high-stakes discussions.
• Product Advocacy & Innovation Feedback: Track, aggregate, and present AI-generated insights regarding recurring client operational friction to Product and Engineering teams — acting as an advocate to influence platform roadmap and accelerate Time-to-Value.

What You’ll Bring to Us

• Experience: Minimum 3+ years of experience in a client-facing role such as Technical Account Management, Solution Consultant, Customer Engagement, or post-sales Customer Success.
• Mastery of Discovery: Proven expertise leading consultative discovery sessions, asking high-stakes business questions, and translating high-level executive objectives into concrete platform configurations and execution plans.
• Technical Platform Fluency: Strong technical fluency with the CRM or Social platform, including the ability to advise on advanced configurations, automation, and integrations to support client outcomes.
• Commercial Acumen: Ability to discuss technology in the context of business outcomes, ROI, and commercial value — moving beyond feature-based selling to tie configurations to the client’s financial or strategic KPIs.
• Client Enablement & Advocacy: Experience developing and iterating on enablement content (training assets, help documentation, playbooks) and using quantitative data (adoption rates, feature usage) to influence internal Product roadmap decisions.
• Cross-Functional Influence & Adaptability: Proven ability to manage complex, multi-stakeholder engagements and effectively influence Product, Engineering, and Sales teams with structured, data-backed feedback.

What We Offer

• International and fast-paced environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• AI-first workplace, with access to leading AI tools (ChatGPT, Claude, Gemini, and more), empowering you to work smarter, innovate faster, and build AI skills for the future
• Flexible working environment
• Unlimited Paid Time Off
• Sick Days & Community Service Days
• Benefits package including Medical, Dental, Vision & Life Coverage Options
• 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
• Company paid STD and LTD
• 401K
• Educational Reimbursement Opportunities
• Access to an Employee Assistance Program (EAP)
• Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
• There’s more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel team is central to this mission!

As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!

This is a Remote Opportunity within Mumbai, requires candidate to be based in Mumbai

What You’ll Do:

• Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email.
• Maintain extensive supplier, destination and system knowledge.
• Make quick and accurate analyses of customer needs, persona and level of urgency.
• Provide accurate information for hotel, flight, car and rail bookings, as required
• Support users with self-service of the Navan platform and app where possible.
• Respond to customers within SLA expectations and requirements.
• Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
• Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
• Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
• Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
• Adhere to attendance policy and complete all assigned training.
• Meet individual performance metrics in support of the organization and company business objectives.

What We’re Looking For:

• 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel
• 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT
• IATA accreditation (WWAFT/WAII/BA2)
• Customer Service experience within a contact center or customer facing role.
• Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform.
• Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
• Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
• An empathetic disposition with the ability to maintain a professional attitude at all times
• An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries.
• A skilled communicator with excellent verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• An interest in travel with a basic understanding of world geography

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

• Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

About You

You’re an experienced, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you’ve developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.

You’re energized by the evolving threat landscape in email and SaaS security, and you’re excited to support a platform that uses behavioral AI to stop the attacks others miss. You’re equal parts communicator, troubleshooter, and customer champion—committed to delivering exceptional support and building customer trust at every step.

What You Bring:

• 4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms.
• Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems like Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, Rest API or Zoom.
• Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Familiarity with support and collaboration tools such as Zendesk, Salesforce, Jira, and Confluence.
• A mindset for continuous learning, efficiency, and improving both the customer experience and internal support processes.
• Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting is a strong plus.

In This Role, You Will:

• Act as a trusted L1 technical advisor for enterprise customers using Abnormal’s Cloud Email Security, AI Security Agents, and Saas Security.
• Own and resolve inbound support tickets—including configuration issues, API questions, behavioral false positives, and threat investigations.
• Provide customers with clear, timely updates, root cause insights, and solution recommendations that reinforce product confidence and trust.
• Collaborate closely with Engineering to ensure timely, high-quality resolutions and robust post-mortem documentation.
• Support seamless customer onboarding and engagement by working alongside Customer Success Managers.
• Create and maintain internal and external knowledge base content to improve case deflection and empower customers.
• Identify patterns in support interactions to flag recurring pain points and drive product improvements.

#LI-UC1

A note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI’s policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

About Emplifi

Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.

About the Team

The Global Solution Services team consists of Business Consulting (Evangelists), Solutions Consultants and Professional Services. The team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. As part of an international global team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of a group of devoted professionals.

About the Role

The Customer Engagement Manager (CEM) is a critical role responsible for ensuring customers successfully adopt and realize value from our product. As a solution expert, the CEM builds deep relationships with client operational leads to drive product adoption and foster a community of brand advocates.

While the Customer Success Manager (CSM) focuses on long-term business strategy and renewals, the CEM is dedicated to driving engagement and ensuring the platform is expertly configured to meet immediate operational goals. Acting as a trusted advisor and translator, the CEM bridges the gap between a client’s vision and technical execution.

The CEM is responsible for ongoing training/retraining, consulting on best-practices and making recommendations for workflow optimization, ensuring the solution continually aligns with the client’s evolving needs and remains in good health to support growth potential.

What You’ll Do Here

Solution Design & Onboarding/Training Orchestration

• Implementation Collaboration: For clients with dedicated Implementation teams, the CEM may serve as a consultant during discovery and build-out to ensure long-term solution scalability and alignment with post-onboarding goals.
• Onboarding/Training: While the Implementation team will handle the initial onboarding, the CEM will participate post-implementation with tailored onboarding training/re-training.

Solution Consultancy & Continuous Optimization

• Translating Vision: Partner with the CSM to understand high-level business goals and consult on the specific configuration changes required to achieve them.
• Optimization Consulting: Continuously evaluate and review the client’s configuration and workflow to identify friction points and recommend changes that improve efficiency.
• Release Consulting: Lead the introduction of new features, advising clients on how to integrate new product capabilities into their existing business processes.

Product Expertise & Training

• Product Mastery: Become a super-user and subject matter expert on all product features, updates, and best practices.
• Consultative Enablement: Develop and deliver engaging training through workshops, office hours, and best-practice sharing sessions to empower users and administrators to maximize product utilization.
• Standardized Solutioning: Help build an internal library containing knowledge & consulting artifacts to ensure a consistent approach to engagement across the organization.
• Enablement Playbook Advocacy: Be the voice of the client internally. Consistently provide data-backed feedback on the client enablement playbook, training methodologies, and onboarding assets to reduce client time-to-engagement and advocate for product improvements based on recurring client pain points.

Cross-Functional Collaboration & Process Improvement

• Cross-Functional Leadership: Assist in scoping and documenting managed services requests for execution by specialized teams, acting as the bridge between client needs and technical delivery.
• CSM Partnership: Act as the “Solution Co-Pilot” to the CSM, assisting in providing the narrative and data-backed proof points required to demonstrate product value during QBRs. The CEM manages all technical execution and configuration; the CSM manages commercial terms and long-term business strategy.
• Commercial Influence: Surface upsell and expansion opportunities through engagement work; partner with the CSM and Sales to qualify and progress these opportunities. The CEM does not own renewals.
• Feedback Integration: Systematically capture client operational pain points, document the business impact, and translate this data into compelling, prioritized feedback for the Product and Engineering teams to influence the future roadmap.

Adoption, Metrics & Reporting

• Product Stickiness: Monitor adoption metrics (feature utilization, active usage) and proactively consult with the client to re-engage users when activity drops.
• Reporting: Partner with the CSM to understand key customer metrics and consult/enable the client in building the reporting that allows them to visualize the operational efficiency and business impact.
• Risk Identification: Proactively identify and flag customers who are at risk of low adoption or early churn and execute mitigation plans in partnership with the CSM.

AI Capability & Strategic Foresight

The CEM is expected to be a forward-thinking technical contributor who actively leverages AI and generative tools to automate workflows, synthesize data for strategic planning, and drive measurable client outcomes.

• Optimizing Workflow & Time Reclamation: Leverage generative AI and automation tools to streamline administrative tasks, report generation, and content creation — maximizing time dedicated to high-value client consultation and strategy.
• Portfolio Data Synthesis & Foresight: Use AI-powered analytics to synthesize usage patterns, customer sentiment, and industry data across a book of business — generating scalable engagement playbooks and proactively identifying high-impact risk and expansion signals.
• Client-Facing AI Feature Adoption: Drive adoption and ensure optimal configuration of the platform’s AI-enabled capabilities, tailoring their use to solve specific client operational and strategic challenges.
• Competitive & Market Intelligence: Employ AI-driven research methods to gather and synthesize data on client industry trends and competitor actions, ensuring the CEM can provide timely, informed consultation that defends and reinforces platform value during high-stakes discussions.
• Product Advocacy & Innovation Feedback: Track, aggregate, and present AI-generated insights regarding recurring client operational friction to Product and Engineering teams — acting as an advocate to influence platform roadmap and accelerate Time-to-Value.

What You’ll Bring to Us

• Experience: Minimum 3+ years of experience in a client-facing role such as Technical Account Management, Solution Consultant, Customer Engagement, or post-sales Customer Success.
• Mastery of Discovery: Proven expertise leading consultative discovery sessions, asking high-stakes business questions, and translating high-level executive objectives into concrete platform configurations and execution plans.
• Technical Platform Fluency: Strong technical fluency with the CRM or Social platform, including the ability to advise on advanced configurations, automation, and integrations to support client outcomes.
• Commercial Acumen: Ability to discuss technology in the context of business outcomes, ROI, and commercial value — moving beyond feature-based selling to tie configurations to the client’s financial or strategic KPIs.
• Client Enablement & Advocacy: Experience developing and iterating on enablement content (training assets, help documentation, playbooks) and using quantitative data (adoption rates, feature usage) to influence internal Product roadmap decisions.
• Cross-Functional Influence & Adaptability: Proven ability to manage complex, multi-stakeholder engagements and effectively influence Product, Engineering, and Sales teams with structured, data-backed feedback.

What We Offer

• International and fast-paced environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• AI-first workplace, with access to leading AI tools (ChatGPT, Claude, Gemini, and more), empowering you to work smarter, innovate faster, and build AI skills for the future
• Flexible working environment
• Unlimited Paid Time Off
• Sick Days & Community Service Days
• Benefits package including Medical, Dental, Vision & Life Coverage Options
• 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
• Company paid STD and LTD
• 401K
• Educational Reimbursement Opportunities
• Access to an Employee Assistance Program (EAP)
• Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
• There’s more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are...

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are...

Most boards and executives are currently flying blind when it comes to cyber risk. They are guessing. At Safe, we’ve built an AI-driven engine that finally gives the C-Suite a clear, quantified, and real-time view of their security posture. We don’t just provide data; we provide certainty.

We are a $170M Series C-funded category leader. We don’t play in the mid-market; we operate at the highest levels of global enterprise. Today, we are proud to serve 10% of the Fortune 500, protecting global icons such as Apple, Netflix, AT&T, Verizon, and Victoria’s Secret.

As we scale toward our next chapter, we are looking for high-performers who want to do the best work of their careers at the intersection of AI and Cybersecurity.

The Culture Memo: Our Operating System

Safe is not a typical corporate environment. We are a high-intensity, mission-driven team. We value builders who want to define a category and work alongside people who are equally committed to excellence.

• Extreme Ownership: We don’t do “not my job.” We hire people who see a gap and own the solution from start to finish.

• The Elite Standard: We serve the most sophisticated companies on the planet. Our work must be bulletproof. Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time.

• Methodology & Rigor: We don’t wing it. From Force Management and MEDDICC in sales to data-driven sprints in engineering, we rely on proven frameworks to stay disciplined and predictable.

• Radical Candor: We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly.

• The Series C Hustle: We have the stability of a well-funded leader but the heart of a startup.

The Perks & Ownership:

We want our team to feel like owners because they are owners. We trust our people to manage their results and their time.

• Meaningful Equity: Every “Safestar” is a shareholder. You aren’t just an employee; you are a partner in our success.

• Unlimited Leaves: We don’t believe in clock-watching. We offer unlimited leave because we trust you to take the time you need to recharge while staying committed to the mission.

• Comprehensive Benefits: We provide top-tier medical insurance and wellness benefits to ensure you and your family are well cared for.

• Career Trajectory: We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition.

Core Responsibilities:

• Own post-sale success for enterprise customers running SAFE’s CTEM platform across the five-phase CTEM lifecycle (Scoping, Discovery, Prioritization, Validation, Mobilization). Partner with CISOs, VM leaders, risk/compliance teams, and SecOps to ensure customers achieve — and can prove — measurable exposure and business-risk reduction, not just tool adoption.
• Act as the ‘voice of the customer’ inside the company.
• Own the customer relationship — including relationships with CISOs/CIOs and IT operational teams — to become a trusted advisor on cyber risk.
• Reconcile differing success definitions across VM, CISO, risk, and ITSM stakeholders into a shared account scorecard.
• Drive key metrics such as GRR, NRR, and value realization.
• Become a SAFE platform expert and help customers become self-sufficient.
• Assist in identifying and documenting best practices and ensuring customer environments align with them.
• Partner with Customer Success Engineers (CSE) to resolve any issues with customer deployments.
• Communicate and track customer product enhancements with SAFE Product Management.

Essential Skills/ Qualifications/ Experience:

• Experience in vulnerability/exposure management, GRC, or a related security domain — vendor-side or practitioner-side.
• Demonstrated ability to communicate technical risk to non-technical/executive audiences.
• Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption.
• Empathy with the customer; listening power
• Strong project management skills - super detail-oriented and disciplined
• 5+ years of experience in risk consulting, management consulting, and customer success
• Track record of delivering on customer success metrics
• Confidence in being an advisor to the CXOs of Fortune 500 companies
• Comfort with building, ambiguity, and high growth chaos in a startup environment
• Travel required - 30%

If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security, we want to hear from you! 🚀

Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement . Coupled with our principle of caring deeply about our customers, we often find ourselves wondering, “How can we deliver a more impactful customer experience?”. That’s why I’m thrilled to be hiring for our new Solutions Consultant function! As a member of our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to ensure customers have the technical support they need to fully optimize their use of Ashby, helping them build deeper integrations and more effective workflows.

About the Role

This role sits at the intersection of Customer Success, Product, and Support — bridging deep technical acumen with strong customer-facing skills. You’ll serve as a subject matter expert (SME) on complex product areas and integrations, working hands-on with customers via live engagements and expanding our team’s technical delivery capabilities. You’ll bring both product expertise and a consultative mindset, playing a critical role in implementations and integrations.

What you’ll do:

• Serve as a post-sales technical SME on complex product integrations, including enterprise identity and access management (IAM), workplace integrations, and custom APIs, supporting both internal teams and customers during implementations, early access product releases, and advanced configurations.

• Lead customer-facing technical engagements, including discovery sessions, best practice consulting, and hands-on configuration of technical workflows.

• Collaborate with Product to surface emerging technical pain points for exploration and stay ahead of new product capabilities that inform our customer engagements.

• Enable our Technical Support team to focus on break/fix issues for existing configurations while you work upstream with customers to design and launch those configurations.

• Execute solutions explored in pre-sales conversations to ensure continuity between customer expectations and delivered outcomes.

• Translate technical depth into scale, converting insights and one-off solutions into documentation, playbooks, tooling, or enablement content for wider reuse when appropriate.

What success looks like:

• Customers receive enterprise-grade technical guidance and configuration support during implementation and post-live optimization activities

• Ashby expands its customer offerings while enabling more effective specialization of responsibilities with cross-functional partners like Product and Support

• Professional Services opens new revenue streams via defined technical services offerings

• Technical workstreams operate collaboratively with core implementation workstreams and customer success motions

• Custom solutions are documented and scaled for use with other customers

You could be great for fit it you:

• Are a technical generalist who can go deep quickly on topics like M365 and Google Workspace configurations and API-driven custom integrations.

• Have prior experience as a Solutions Consultant, Sales Engineer, Technical Implementation Specialist, or Product Manager, working with a complex SaaS product.

• Can distill complex concepts for functional Talent Acquisition stakeholders (e.g., Recruiting Operations Managers), technical admins (e.g. HRIS or IT stakeholders), and executive decision-makers (e.g. VP of Talent).

• Love live customer interaction, and enjoy solving problems in real time with users.

• Thrive in ambiguity and are resourceful and self-directed— you’re excited to build the solution if it doesn’t yet exist.

• Care deeply about product quality, clarity, and consistency — and want to help us raise the bar through every customer touchpoint.

You might not be a fit if:

• You’re looking for a purely behind-the-scenes role with little customer interaction.

• You prefer to specialize in a narrow technical domain rather than working across multiple feature sets.

• You want strict role boundaries — this job blends technical depth with customer-facing work, and flexing between both is key.

• You’re uncomfortable with ambiguity or iterative problem solving — this role often works in emerging areas without pre-defined solutions.

• You rely heavily on handoffs or checklists — success here often requires defining and owning an issue end-to-end, even if it’s messy.

Our Philosophy

Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.

• We want to offer deep expertise whenever we interact with prospects and customers.

• We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.

• We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process.

The Interview

At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety:

• 30 min - Recruiter Screen with Talent Team

• 45 min - Interview with Head of Professional Services (Hiring Manager)

• Take Home Exercise (one week to complete)

• 60 min - Interview with Integrations Consultant and Product Manager

• Final Round:

  • 30 min - Interview with VP of Customer Success

  • 30 min - Interview with CEO

  • 10 min - Closing Questions with Hiring Manager

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Sprout Social is looking to hire an Adoption Consultant for the Customer Support team, based in the Philippines.

The Adoption Consultant plays a critical role in driving customer satisfaction, retention, and growth within our rapidly expanding customer base. You will be responsible for maintaining strong customer relationships, ensuring successful platform adoption, and driving customer value across a high volume of accounts. This role requires a strong focus on efficiency, operational rigor, process improvement, and leveraging technology to scale customer success outcomes.

Why join Sprout’s Customer Support team?

As a member of Sprout’s Customer Support team, your impact is multifaceted. Not only are you the face of Sprout to customers in need of solutions - you’re also an integral internal resource. As product generalists, our team is incredibly skilled and knowledgeable about our entire platform, creating a ton of opportunities for us to partner with teams like Sales & Success, Product and Engineering for training, coaching and feedback. One of the most unique and exciting aspects of our support team is that we don’t have customer assignments or individual workloads—it’s a group workload. We consider ourselves a community and function as such, supporting one another from day one to reach our goals and grow in our career. Speaking of growth, Customer Support is also a great way to enter into tech. We coach folks on a wide array of skills that set them up for success in all parts of our business

What you’ll do

• Drive Value & Adoption: Lead training sessions and value discussions to ensure a high volume of customers effectively utilize Sprout’s core functionalities to meet their strategic goals.
• Scale Customer Success: Execute one-to-many playbooks and leverage self-service resources, like in-app guidance and knowledge base articles, to drive platform utilization at scale.
• Proactive Health Monitoring: Analyze usage data and health metrics to identify trends, proactively address churn risks, and uncover opportunities for customer growth.
• Efficient Issue Resolution: Resolve customer inquiries promptly, leveraging support tools and escalating complex issues to ensure a seamless experience.
• Operational Excellence: Partner with Product and Engineering to identify and implement process improvements and automation that streamline our Customer Success operations.
• Team Collaboration: Contribute to our collective knowledge by developing internal best practices and resources that help the entire support community grow.

What you’ll bring

You have a passion for helping customers succeed with Sprout and a curiosity about how to leverage new technology to deliver best-in-class experiences at scale. You like processes and operate with efficiency to manage customers at scale. You are comfortable talking with anyone from a social media practitioner at a small agency to a director of marketing at a global brand, and everyone in between. If the idea of speaking with a customer and helping them connect our tools to their strategy is your “sweet spot,” this role is for you!

The minimum qualifications for this role include:

• 2+ years of customer success experience
• Strong problem-solving and team collaboration skills
• Agility and flexibility in a rapidly changing environment
• Ability to work either of the following shifts:
  • 6AM - 3PM PHT
  • 1PM - 10PM PHT

Preferred qualifications for this role include:

• Familiarity with Sprout Social influencer marketing and influencer marketing strategy
• Experience with Gainsight or other CS management software
• Experience working within a one-to-many model of customer success

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Onboarding and Learning: Become familiar with the Sprout Social platform, core functionalities, and internal processes.
• Understanding Customer Adoption Accounts: Gain an understanding of the characteristics and needs of Customer Adoption Accounts.
• Initial Customer Engagement: Begin engaging with customers through initial discussions and training sessions.
• Resource Review: Review and understand existing adoption materials and resources.

Within 3 months, you’ll start hitting your stride by:

• Active Customer Support: Respond to customer inquiries, resolve issues, and utilize support tools effectively.
• Platform Monitoring: Start actively monitoring customer platform usage and identifying areas for improvement in adoption.
• Data Analysis: Begin analyzing customer data to understand usage patterns.
• Process Familiarization: Deepen understanding of and begin contributing to process improvements.
• Proactive Engagement: Proactively identify and address customer needs and potential churn risks.

Within 6 months, you’ll be making a clear impact through:

• Reporting: Generate regular reports on customer health and performance.
• Automation Implementation: Leverage automation tools to improve efficiency.
• Contribution to Knowledge Base: Contribute to the development and maintenance of internal knowledge base articles.
• Activity Metrics: Achieving activity metrics associated with the role to measure customer engagements.

Within 12 months, you’ll make this role your own by:

• Contributing to the team’s strategic direction - proposing projects and new approaches for our customers.
• Being a SME on our customer success software.
• Understanding the entire customer journey, and ensuring that when customers seem to be going off course, you recognize and help them correct.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive benefits program:

• Comprehensive Health Coverage: A 23,299 PHP monthly allowance to cover your health insurance (HMO) needs.
• Premium Mental Health Support: Full access to Modern Health for you and your dependents, including free coaching, therapy sessions, and digital wellness resources.
• Generous Paid Time Off: 24 days of paid leave, 5 sick days, plus regular holidays, special non-working holidays, and company-wide Rest & Recharge days.
• Lifestyle Spending Account (LSA): An annual $500 USD fund to spend on your physical, mental, and financial well-being—from gym memberships to hobbies.
• Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet expenses.
• Standard Compensation & Pay: We provide a 13th-month salary and adhere to all government-mandated pay premiums, including Night Shift Differential (NSD) and holiday/overtime pay.
• Charitable Giving: A company match for your donations to eligible charitable organizations.
• High-Quality Equipment: A 13” MacBook and other high-quality equipment to ensure you can do your best work.

* This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills.

Our current hiring range for this role: 760,000 – 950,000 PHP OTE annually. OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact.

We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth opportunities available as you progress in your role.

The full OTE range for this role is 760,000 – 1,140,000 PHP

These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Candidates for this remote work opportunity must be based in the Philippines. If you are based in another location within APAC, we aren’t able to hire in your location at this time.

#LI-Remote

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout’s Global Applicant Privacy Notice.

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. As a Client Success Manager at...

The Opportunity:

As a Customer Success Manager at DataGrail, you’ll partner with customers to help them operationalize and scale their privacy programs using our agentic privacy platform. Acting as a trusted advisor, you’ll drive onboarding, adoption, and long-term customer success by delivering strategic guidance, fostering engagement, and helping customers realize measurable value from the platform. You’ll also advocate for customer needs cross-functionally, helping shape the product experience and the future of privacy operations.

What You’ll Do:

• Own the customer journey from onboarding through long-term success and retention.
• Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones.
• Drive platform adoption and customer value by helping organizations operationalize privacy best practices.
• Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams.
• Proactively monitor customer health, identify churn risks early, and drive resolution plans.
• Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience.
• Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability.
• Advocate for customer needs and share actionable feedback to help shape product improvements

What You’ll Bring:

• Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles
• Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA
• Experience working with privacy platforms or related technologies, including tools like DataGrail
• Strong project management and problem-solving skills with the ability to manage multiple customer priorities
• Ability to build trusted relationships with both technical and business stakeholders
• Clear communication skills and confidence working with customer leadership teams
• Ability to proactively identify customer risks, drive adoption, and improve customer outcomes
• Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges

Bonus Points

• Experience working with privacy, security, legal, or compliance teams
• Familiarity with SaaS onboarding or implementation workflows
• Experience supporting customers in fast-moving or highly regulated environments

What Success Looks Like:

Within 90 Days You’ll:

• Develop a strong understanding of the DataGrail platform, privacy workflows, and customer use cases
• Shadow onboarding and customer success engagements across a variety of accounts
• Begin leading onboarding activities, customer training sessions, and proactive customer check-ins
• Successfully onboard your first customers and help drive early adoption and platform value
• Build strong working relationships across Customer Success, Solutions Architecture, Product, and Support
• Start identifying customer risks, surfacing product feedback, and contributing to internal process improvements

Within 180 Days You’ll:

• Independently manage onboarding and ongoing success across your customer portfolio
• Drive customer adoption, engagement, and long-term value realization
• Proactively identify customer risks and lead retention or mitigation efforts
• Build trusted relationships with customer stakeholders across privacy, legal, security, and operations teams
• Contribute to onboarding best practices, playbooks, and scalable customer success processes
• Share actionable customer feedback and insights to help influence product improvements

Within 365 Days You’ll:

• Serve as a trusted advisor across your customer portfolio, driving strong retention, satisfaction, and customer advocacy
• Lead strategic customer conversations around privacy operations, adoption, and growth opportunities
• Contribute to scalable onboarding, enablement, and customer success initiatives across the organization
• Mentor newer team members and share best practices across the Customer Experience team
• Demonstrate measurable impact on customer outcomes, operational efficiency, and product evolution

The OTE compensation (salary + variable) range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies. Our compensation ranges apply to all US-based job postings regardless of state.

All full-time regular employees are eligible for equity, health, dental & vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change.

Compensation Range

$120,000—$140,000 USD

About Us:

DataGrail is the Agentic Data Privacy Platform. We help the world’s leading brands such as HubSpot, FanDuel, Dexcom, Major League Soccer, and Okta automate privacy and control risk with secure, human-governed AI that scales.

Powered by Vera, the complete privacy AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise security architecture, DataGrail is built to solve complex privacy challenges that others can’t. DataGrail is rated 4.8⁄5 stars on G2 and is a two-time recognized privacy leader by IDC.

DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Who are we?

At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.

The role anchors a small, three-person client services team, owning the contract administration and renewal workflows that keep every renewal on track while personally managing a book of accounts. This role coordinates renewal and contract processes on behalf of the Account Directors on the team — tracking renewal timelines, keeping renewal tasks moving, and maintaining rigorous Salesforce documentation — and monitors the broader account base for retention risk so nothing slips before it becomes churn.

This role also serves as the personal account manager for a dedicated book of clients. These are largely on-demand accounts that require less outbound engagement and are primarily supported by marketing programs, so the emphasis is on responsive, high-quality client support: renewal conversations, onboarding and training support for client users, and value positioning at renewal time. The role is client-facing, though to a lesser degree than a traditional high-volume account management role.

This role reports into the Revenue Operations team and works closely with Sales Leadership, Client Success, and Finance.

Core Functions of the Role

• Own contract administration and renewal workflows for the team. Manage the renewal calendar across the team’s accounts; review upcoming renewals and auto-renewals ahead of deadlines; keep the team’s Account Directors on task through each stage of the renewal process; partner with Revenue Operations on contract updates and amendments; and upload executed agreements to SharePoint.

• Monitor accounts for retention risk.Track engagement and usage signals across the team’s account base, flag churn risk early to the Account Directors and leadership, and partner with Client Success to use client usage patterns to strengthen the business case for renewal.

• Personally manage a book of on-demand accounts.Serve as account manager for a book of clients who are largely marketing-supported and need less outbound engagement — owning their renewals, auto-renewals, account planning, pricing conversations (including price increases and client pushback), and Salesforce opportunity updates and notes.

• Provide client onboarding and training support.Deliver onboarding and training support to client users, partnering with Client Success to activate new users within a client license and position product value with client decision-makers.

• Maintain strong documentation practices.Document all renewal conversations in Salesforce, keep account status, opportunity, and risk transparent to sales leadership, and ensure appropriate client billing contacts with any liaison needed with Finance.

• Support healthy account practices.Collaborate with Client Success on account hygiene — activating and deactivating users, identifying accounts unassigned to Client Success, and surfacing upsell opportunities within the book.

About You

• 2+ years of contract administration or renewal management experience (required), ideally in a B2B subscription business model.

• A background in client success management is a strong plus, though not required.

• Comfortable keeping others on task — you can coordinate workflows across teammates, track deadlines, and follow up persistently and diplomatically.

• Detail-oriented documentation practices and strong Salesforce account hygiene that ensure transparency on account status, opportunity, and risk.

• Client-focused communication skills, including value positioning, handling renewal pushback, and navigating cancel conversations with professionalism.

• Highly organized, with the ability to manage a personal book of accounts alongside team-wide renewal workflows.

• Bachelor’s degree in Business Administration, Public Policy, Marketing, or a related discipline, or equivalent experience.

• Comfortable working effectively in a remote environment.

What is it like to work here?

We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold weekly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.

Everyone from full-stack developers to data scientists, former Hill staffers, and sales professionals help shape our in-depth people intelligence.

There is never a dull moment in our Washington, D.C. headquarters. People come from all over the world to join forces at Leadership Connect. We currently have teams working remotely and in-office and often get together for rooftop happy hours, exploring a brand new office, and meeting all the new hires on our growing team.

Want to join our amazing team?

Benefits/Rewards:

Awesome medical insurance plan

Dental Insurance

Life & Disability insurance

Flexible spending accounts

Unlimited PTO!

Eleven Paid Holidays

$3,000 Employee Referral Program

Employer contribution to 401(k) plan

Rewards and recognition programs

If you’re excited about this role but don’t meet 100% of the requirements, we still want to hear from you!  Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application!

Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.